When checked in, we both got the vibes that the check in employee didn't think we belonged there. My husband is Hispanic, so hopefully not the reason, She lightened up as she spoke to us though. Could be a little friendlier. Other staff were exceptional. The hotel outweighed the negatives. Beautiful view and very quiet. Alarm clock was preset by someone very early and then kept going off which was annoying, and the shower head was set to point out of the bath/shower to the door entrance which sucked when we didn't notice and turned it on but other than that great accommodations and better than average complimentary breakfast.