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Reviews of Pan Pacific Yangon

5 out of 5
Pan Pacific Yangon
Corner of Bogyoke Aung San Road and, Shwe Dagon Pagoda Road, Pabedan Township, Yangon, Yangon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 382 out of 523 reviews" "
Rating 8 - Good. 117 out of 523 reviews" "
Rating 6 - Okay. 16 out of 523 reviews" "
Rating 4 - Poor. 5 out of 523 reviews" "
Rating 2 - Terrible. 3 out of 523 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hiroyuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to the shoppong center as well as the convenient location to major facilities in Yangon were what I really liked. The of Padoda view was definitely awesome, too.
Stayed 4 nights in Apr 2024

10/10 Excellent

Thiri

Travelled with family
Quiet and tranquile place
Stayed 1 night in Apr 2024

10/10 Excellent

Nattanon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service and breakfast.
Stayed 2 nights in Feb 2024

2/10 Terrible

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the quiet but most especially the welcomng, thoughtful encounters with the staff. They all behave in a most lovely manner.
Stayed 2 nights in Jan 2024

10/10 Excellent

JIALONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great. Staff members are warm and welcoming. The location of this hotel is fantastic since it is inside the Junction city mall, which makes it different from other hotels. Overall this is a nice place to stay.
Stayed 3 nights in Dec 2023
Response from Yamone on 15 Dec 2023
Dear Jialong,Thank you for leaving us such a wonderful review. We are thrilled that you loved our experience; our associate will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely yours, Yamone / Front Office Manager

10/10 Excellent

MAYANK

Stayed 8 nights in Nov 2023
Response from Yamone on 11 Dec 2023
Dear Valued Customer, Thank you for your wonderful review and I are delighted your enjoyed your stay in the hotel and we look forward to welcoming you back again in the near future.Sincerely Yours,Yamone / Front Office Manager

10/10 Excellent

Dong Jin

Stayed 1 night in Nov 2023
Response from Yamone on 29 Nov 2023
Dear Dong Jin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Yamone / Front Office Manager

8/10 Good

Nuntira

Stayed 1 night in Oct 2023
Response from Yamone on 29 Nov 2023
Dear Nuntira, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Yamone / Front Office Manager

8/10 Good

Pao Wang

Stayed 4 nights in Sep 2023
Response from Yamone on 11 Oct 2023
Dear Pao Wang,Thank you for your review and It is wonderful to know that you have enjoyed your stay and I was happy to read that we met your expectation during your stay. We look forward to serving you again soon!Sincerely Yours,Yamone / Front Office Manager

10/10 Excellent

YOUSEFF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is grate hotel with grate personal working for this hotel this was perfect stay
Stayed 1 night in Aug 2023
Response from Yamone on 15 Aug 2023
Dear Mr. Youseff, Thank you for leaving us such a wonderful review. We are thrilled that you loved our experience; our associate will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again.Sincerely Yours,Yamone / Front Office Manager

8/10 Good

Vinicius, Singapore

Liked: Cleanliness
Service as usual is excellent Accept housekeeper need to improve.
Stayed 6 nights in Jul 2023
Response from Yamone on 15 Aug 2023
Dear Vinicius,Thank you very much for taking the time to post a review of your experience with us.I regret to read from your review that our housekeeper service delivery failed to meet with your expectation and we valued your feedback. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Yours,Yamone / Front Office Manager

10/10 Excellent

RAJESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pan Pacific hotel room was really comfortable with nice views and excellent service by the housekeeping staff especially Lien Lien. However, being a vegetarian had very limited options to eat even though the property had a full time Indian chef. Front office, concierge and doorman were all very cooperative and helpful. Had a fruitful trip.
Stayed 4 nights in Jul 2023
Response from Yamone on 21 Jul 2023
Dear Rajesh,Thank you for leaving us such a wonderful review. We are thrilled that you loved our experience; our associate will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. Sincerely Yours, Yamone / Front Office Manager

10/10 Excellent

Shu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Excellent location, close to shopping and amenities . Safe location
Stayed 1 night in Jun 2023
Response from Yamone on 28 Jul 2023
Dear Shu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Yamone / Front Office Manager

8/10 Good

Snow Yu Wai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained. Traffic is heavy in the area.
Stayed 1 night in Jun 2023
Response from Yamone on 28 Jul 2023
Dear Snow Yu Wai,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Yamone / Front Office Manager

10/10 Excellent

Shu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Staff were very helpful ! Very Pleasant stay . Hotel well maintained and clean. Thank you !
Stayed 1 night in Jun 2023
Response from Yamone on 30 Nov 2023
Dear Shu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Yamone / Front Office Manager

10/10 Excellent

Stein Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
All good abit expensive
Stayed 1 night in May 2023
Response from Wee Cluster Director of Sales & Marketing on 4 Jun 2023
Dear Stein Morten,It is wonderful to know that you have enjoyed your stay and I was happy to read that we met your expectations during your stay with us. We value your feedback about pricing, as only through comments from our guests we can discuss with the relevant department heads to rectify and improve.We look forward to serving you again soon!

10/10 Excellent

Kartik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazinng Stay Perfect Location vegeterian food was limited but whatever served was perfect and taste was too good special mention about concierge Mr Thet Phyo and FB manager Richard they went the extra mile to make us smile everyday thank you pan pacific
Stayed 3 nights in Mar 2023
Response from Wee on 5 May 2023
Thank you very much for taking the time to post a review of your recent stay with us.We are proud to hear that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services.We look forward to serving you again soon!Sincerely yours,WeeCluster Director of Sales & Marketing

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice staff and beautiful facilities
Stayed 1 night in Jan 2023
Response from Wee Cluster Director of Sales & Marketing on 29 May 2023
Dear Rachel,We really appreciate you taking the time to share your rating with us.We are extremely delighted to read that you enjoyed your stay with our accommodation, facilities, and location.We look forward to serving you again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5-star stay in Yangon!
I loved my stay here, the best hotel and customer service experienced in Myanmar! The neighborhood has walkable modern amenities and historic sites and street food are just steps away. It was a very quiet time in Myanmar for tourists with the recent events, however the staff still went above and beyond and knew my name by the end. Lovely people going through so much uncertainty. If you can find the courage to go to Myanmar right now, they definitely appreciate the tourist dollars.
Stayed 2 nights in Dec 2022
Response from Wee Cluster Director of Sales & Marketing on 13 May 2023
Dear Rachel,Thank you very much for taking the time to post a review of your recent stay with us.We are proud to hear that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services.We look forward to serving you again soon!

10/10 Excellent

ThawZin

Stayed 2 nights in Feb 2022
Response from Wee Cluster Director of Sales & Marketing on 29 May 2023
Dear ThawZin,We are incredibly grateful that you took the time out to leave us a 5-Star review.We look forward to serving you again soon!

10/10 Excellent

Yeemon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hasitha Manthriratne on 7 Mar 2022
Thank you for taking the time to share your wonderful guest rating 10 out of 10 feedback with us, this will definitely motivate me and team during this challenges period of time. We look forward to welcoming you back to Pan Pacific Yangon. Sincerely yours Hasitha Manthriratne | General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Hasitha Manthriratne on 28 Apr 2022
Thank you for taking the time to share your wonderful guest rating 5 out of 5 feedback with us, this will definitely motivate me and team during this challenges period of time. We look forward to welcoming you back to Pan Pacific Yangon. Sincerely yours Hasitha Manthriratne | General Manager

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and bar
Balcony bar has a good view and nice happy hour! Rooms are clean and comfortable. Good location and would definitely recommend if you’re looking for a place to stay in Yangon.
Stayed 2 nights in Mar 2020
Response from Hasitha Manthriratne on 7 Mar 2022
Thank you for taking the time to share your wonderful guest rating 10 out of 10 feedback with us, this will definitely motivate me and team during this challenges period of time. We look forward to welcoming you back to Pan Pacific Yangon. Sincerely yours Hasitha Manthriratne | General Manager

8/10 Good

Gopalakrishna Bhat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Wee Cluster Director of Sales & Marketing on 13 May 2023
Dear Gopalakrishna Bhat,Thanks for leaving us such a wonderful review.Our associates are delighted to hear about your stay, and how they were able to play a role in your positive experience.Let us take care of you again on another visit which will hopefully be soon, we remain,

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis in a busy city! Great location for exploring the city from. It's also attached to Junction City shopping centre and across the road from the Bogyoke Aung San Market, which is very handy. The staff were amazing and always there to help, especially Nora, who helped me with tips on what to see and do. Thanks for a wonderful experience! Highly recommend this hotel!
Stayed 6 nights in Feb 2020
Response from Hasitha Manthriratne on 7 Mar 2022
Thank you so much for sharing your positive feedback, we were privileged to have the opportunity to serve you and hope you will choose Pan Pacific Yangon to stay again. Sincerely yours Hasitha Manthriratne | General Manager

10/10 Excellent

Kwok Wah Franky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hasitha Manthriratne on 7 Mar 2022
Thank you for taking the time to share your wonderful guest rating 10 out of 10 feedback with us, this will definitely motivate me and team during this challenges period of time. We look forward to welcoming you back to Pan Pacific Yangon. Sincerely yours Hasitha Manthriratne | General Manager

8/10 Good

Thuzar, AUSTRALIA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice bed, nice breakfast (variety of food), good location but had to wait too long for the lift up and down. Difficult car parking even get off or get in the hotel for a few minutes. Upon our check in , the staff from the reception desk was efficient but I felt like that I was in Singapore or HK but not in Myanmar. Concierge desk staff are good, prompt service.
Stayed 3 nights in Jan 2020
Response from Hasitha Manthriratne on 7 Mar 2022
Thank you so much for sharing your positive feedback, we were privileged to have the opportunity to serve you and hope you will choose Pan Pacific Yangon to stay again. Sincerely yours Hasitha Manthriratne | General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Abner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for biz trips.
Stayed 2 nights in Feb 2020
Response from Hasitha Manthriratne on 7 Mar 2022
Thank you for taking the time to share your wonderful guest rating 10 out of 10 feedback with us, this will definitely motivate me and team during this challenges period of time. We look forward to welcoming you back to Pan Pacific Yangon. Sincerely yours Hasitha Manthriratne | General Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Wee on 14 Oct 2021
Dear Christine, Thank you for taking the time to post a review on Hotels.com We are happy to hear you had a positive experience at Pan Pacific Yangon. We look forward to serving you again soon! Sincerely yours, Wee Director of Sales & Marketing

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It !
everything was amazing !
Stayed 3 nights in Feb 2020
Response from Wee on 14 Oct 2021
Dear Stephen, Thank you for taking the time to post a review on Hotels.com We are happy to hear you had a positive experience at Pan Pacific Yangon. We look forward to serving you again soon! Sincerely yours, Wee Director of Sales & Marketing

8/10 Good

Ken, Santa Rosa ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the pan pacific because it was downtown which we thought would be interesting to walk around. Unless you were interested in the huge mall next door it was not a good location. Other than the mall there were no interesting stores or restaurants. A taxi was needed to go most anywhere & it is close to an hour from the airport.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well located. Clean and all you expect from a hotel in this price-range. Breakfast one day was very chaotic, too many people too few seats! Also it would be great if people in very short shorts and vests are not allowed in the breakfast room or dinner table, so off putting
Stayed 2 nights in Jan 2020

10/10 Excellent

Anubhav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Wee on 14 Oct 2021
Dear Anubhav, Thank you for taking the time to post a review on Hotels.com We are happy to hear you had a positive experience at Pan Pacific Yangon. We look forward to serving you again soon! Sincerely yours, Wee Director of Sales & Marketing

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from William Lau on 20 Jan 2020
Dear Valued Guest, I would hope if you could share more specific details of your stay experience so we know what to pay better attention moving forward. We hope you will choose Pan Pacific Yangon to stay again in the near future. Sincerely yours William Lau | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel!
Booked the hotel as a treat to our stay in Myanmar and it was indeed the best hotel we stayed at. Great location, great food, service minded personnel and stunning hotel and facilities
Stayed 1 night in Jan 2020
Response from William Lau on 20 Jan 2020
Thank you so much for sharing your positive feedback, we were privileged to have the opportunity to serve you and hope you will choose Pan Pacific Yangon to stay again. Sincerely yours William Lau | General Manager

10/10 Excellent

Joshua Giulio

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from William Lau on 15 Jan 2020
Thank you Joshua for your generous rating, we really appreciate your support in choosing Pan Pacific Yangon to stay. I hope you will return to explore Myanmar again in the near future. Sincerely yours William Lau | General Manager

10/10 Excellent

John

Stayed 1 night in Jan 2020
Response from Wee on 14 Oct 2021
Dear valued guest, Thank you for taking the time to post a review on Hotels.com We are happy to hear you had a positive experience at Pan Pacific Yangon. We look forward to serving you again soon! Sincerely yours, Wee Director of Sales & Marketing

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pan Pacific is a truly fabulous hotel, offering an experience that would cost three or four times more elsewhere. Rooms are huge and tastefully decorated, with bathtub and walk-in shower. Breakfast is the best I have had anywhere in the world, with Myanma, Chinese, Japanese, Indian, American and European options — and even ice cream. The staff could not be nicer or more professional. Fully recommended.
Stayed 2 nights in Dec 2019
Response from William Lau on 8 Jan 2020
Thank you so much for sharing such a wonderful review and we appreciate your support for choosing Pan Pacific Yangon to stay. We certainly hope you will return to explore Myanmar again and shall see you soon. Sincerely yours William Lau | General Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was great about the hotel. Not so the experience with hotels.com
Stayed 1 night in Jan 2020
Response from William Lau on 7 Jan 2020
Thank you Roberto for your endorsement of our service and hospitality and we appreciate your chose Pan Pacific Yangon to stay. We trust your overall experience in Yangon was positive and hope you will plan a return trip to explore Myanmar again soon. Sincerely yours William Lau | General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay again. Excellent service and great location.
Stayed 2 nights in Dec 2019
Response from William Lau on 6 Jan 2020
Thank you for choosing Pan Pacific Yangon to stay and we are glad to know you enjoyed the convenience of our hotel location and our hospitality. We hope to be seeing you again soon. Sincerely yours William Lau | General Manager

8/10 Good

ATT, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Spacious room and bathroom, adequate tv channels, comfortable bed and pillow, 4.bottles of complimentary water comapared to the usual 2 bottles. Great breakfast spread.
Stayed 1 night in Dec 2019
Response from William Lau on 5 Jan 2020
We are so pleased to know your overall stay experience met with your expectation and we thank you for choosing Pan Pacific Yangon to stay. We certainly hope you will be returning to explore Myanmar again in the near future. Sincerely yours William Lau | General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very nice but the service was very disappointing. My father and I arrived in the evening and had to wait more than 30 minutes for our bags to be brought up. We called reception three times and they were extremely unhelpful. We finally received them and the bell boy did not even apologise for the delay (in fact he was smiling and thought it was funny). As a result of all this, we were late for our dinner reservation (restaurants in Yangon are generally not open late) so we went downstairs to grab a taxi and the bell boys didn’t even offer to help us; we ended up getting one ourselves. We stayed at both the Pullman and Pan Pacific during our stay in Yangon and I would strongly recommend the Pullman due to their higher level of service and professionalism.
Stayed 1 night in Jan 2020
Response from William Lau on 5 Jan 2020
Dear Valued Guest, I hope to apologize for our lack of attention and efficiency in handling your luggage. Our Duty Manager also failed to catch up with you prior to your departure to offer our apologies and services to recover the situation. We certainly have learnt from this experience and hope you will give us another opportunity to be of service to you again in the near future. Sincerely yours William Lau | General Manager

10/10 Excellent

Yiting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from William Lau on 4 Jan 2020
Thank you Yiting for your support and we are grateful for your generous rating of your stay experience at Pan Pacific Yangon. We hope to be seeing you again as our guest soon. Sincerely yours William Lau | General Manager

10/10 Excellent

YAMASHITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from William Lau on 3 Jan 2020
Thank you Yamashita-san for staying at Pan Pacific Yangon, we really appreciate your support and the generous 10 point rating of our hotel. We would love to see you return again in the near future. Sincerely yours William Lau | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from William Lau on 31 Dec 2019
Dear Valued Guest, thank you for choosing Pan Pacific Yangon to stay and it was a pleasure for us to be of service to you. We hope you will return to explore Myanmar again in the near future. Sincerely yours William Lau | General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family trip
We went with our family for four days and made this our home base. Great service, very clean, friendly people, good breakfast.
Stayed 3 nights in Dec 2019
Response from William Lau on 30 Dec 2019
Thank you so much for sharing your wonderful post and we really appreciate your support and 10 point rating. We are glad you enjoyed your family time and hope to be seeing you again in the new year. Sincerely yours William Lau | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
บริการดี ห้องพักใหญ่ และ สะอาดมาก คุ้มค่า กับราคาที่จ่ายไป ที่ตั้งดีใจกลางเมือง ฟิตเนส สระว่ายน้ำก็ดี
Stayed 1 night in Dec 2019
Response from William Lau on 22 Dec 2019
Thank you for choosing Pan Pacific Yangon to stay, we are glad you enjoyed our service and facilities and hope to be seeing you again soon. Sincerely yours William Lau | General Manager

10/10 Excellent

shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent
Overall was satisfied, very nice breakfast and hotel, excellent service from staffs
Stayed 2 nights in Dec 2019
Response from William Lau on 22 Dec 2019
Thank you Shirley for choosing Pan Pacific Yangon to stay and we are pleased you are satisfied with our service and hospitality. We appreciate your 10 point rating and hope you return to explore Myanmar again in the near future. Sincerely yours William Lau | General Manager

8/10 Good

JamesWong, Singapore

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from William Lau on 17 Dec 2019
Thank you Mr. Wong for posting your review and we appreciate your rating. Do share with us more details of our stay experience where we need to pay better attention. We are committed to service excellence and hope to be welcoming you back to Pan Pacific Yangon again soon.