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"Fantastic hotel. Online check in & check out makes process seamless. Reception very helpful when needing some late night first aid. Will visit again!"

"This hotel is in a fantastic central location. Staff were brilliant. We loved the mezzanine as it was a great place to chil when we got back after a day out and about. Spotlessly clean room and hotel.. We had breakfast in the restaurant. It was great to be able to pay as you go we had delicious porridge and a large coffee each day. I was a little disappointed with the room and bathrom. They were tired and small. We didn't ask for another room when we arrived and just enjoyed our holiday as maybe I hadn't looked closely enough. If I booked again I would look carefully at the room options. "

"Location and customer service always brilliant "

"Excellent hotel. Very clean and in a nice area of Melbourne "

"The rooms are large and decorated in the heritage style expected for this hotel. I stayed for the architecture of this hotel and was somewhat disappointed with my stay. Only one staff member was on reception and dealing with some complex issues for another customer. The wait was long after delayed flights. Was given a room with twin beds despite travelling solo. The tv service was out & no menus available in for room service that closed shortly. Once ordered down at reception, salad arrived quickly and was delicious. I wish I could’ve stayed more than one night and had a better first impression. "

"Very disappointed about the condition of the room, literally everything broken, even the door to the bathroom hard to close. Breakfast so poor that not worth it going there."

"Close to shops and casino restaurants n cafes . Loved the beautiful old historic decor . The cocktail bar was very nice as well . Very good bar an named Dafford . "

"It’s our second time here and we are still impressed. Started with the check in, very smooth and 2 friendly and helpful guys ( Cameron and sorry i didn’t get the name of the second person) at the reception. Celebrating a birthday and we were surprised with a birthday card and a cake. We had a 2 bedrooms suites and it’s very comfortable and spacious. Relaxing at the pool and jacuzzi and not to forget very well situated. Everyone was very happy and we will be back for sure. "

"Overall satisfied with all things. "