「On arrival my wife and I upgraded to a larger room far away from the noisy traffic. The upgrade, by paying extra was made easy by the friendly staff member. The studio room we moved had plenty of space to stay for many nights and it was far away from the noisy highway. 」
「I had an amazing time from the second I walked into the hotel. The recepter was kind enough to help us get situated and even helped us upgrade to a bigger room for a good price. The room service was good too. I would definitely stay there again.」
「Inner facilities: Very comfortable to stay with adequate equipments and space for a family.
Location is convenient with walking distance to Preston market and station.」
"I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory.
Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so.
We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time.
It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.
"
