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"I would not said that it is a premium hotel. We have drive in our car and missed the notice that we need to announce the reception first. I believe that notice should be placed in another prominent place in English. In our experience, we just need to park somewhere easy for us and after some procedure we can park in a right place. The lady must be scared that we will not move our car after that she ran to our car suddenly. And we asked her is that ok to park here. Her answer was "No. You canʻt" I thought that Japanese has a more euphemistic way to talk. Obviously we was wrong. The lady who help us to check-in was a normal one.But I can said that she is likely to be the only one showed polite to us. I can raise another example is the boy who was on training. He glance us up and down during our check-in. And after we came back he was really nice to two local ladies. If you ask me, I would not suggest this hotel to any foreigner. They are only ready to serve their locals. It might be the reality in Japan right now. But these is the only hotel shows that they are unpleasant to serve any foreigner in front of us. How can we call them premium??They might not even call hotel for me. "

"I wish we stayed here longer, the staff were amazing and helpful even with the language barrier. The location is authentically Japanese, or as close as possible. The Onsens were amazing and food was delicious. I was planning on gate keeping the location so it doesn’t become too westernised, but the place is too amazing and hopefully it keeps its Japanese roots. "

"Absolutely fabulous !! Looked forward to returning to the hotel every day. Highly recommend and great location at the bottom of the slopes."

"Convenient for snowboarding to Kiroro. Transportation stops right at the hotel."

"Great room layout, good ski out location, run to ski in a little challenging. Much more a condo development than a true hotel though. Difficult to get ski edge service in the on property ski shop, although fine for wax. Parking a little expensive. Breakfast was a weak point,.lack of variety and quality overall at the price point. In house restaurants great quality but pricey and not everyday eating. Short walk though to other options in Hirafu. Only one towel per person per day a little stingy, Onsen not truly an Onsen (no mineral water), so fundamentally more of a large hot bath. Daylight to room better than expected with Premium Suite on first floor, was concerned about proximity to ski and boot room but had no issues."

"Hotel Nord Otaru is located across the street from the canal. It has a good view of the canal, but the ocean view is far away and unimpressive. The rooms are dated. Our shower room smelled like mildew and there was some visible mold on the ceiling. The room size is larger than typical for Japan. The breakfast buffet was mediocre but convenient. The Hokkaido ramen was good. The bar upstairs had a nice ambiance but they were out of several types of alcohol and their signature cocktail. It’s about an 11 minute walk to Otaru Station and about 28 minutes to the Mount Tengu Ropeway. "

"Perfect for a solo traveler looking to ski/snowboard Niseko United. "

"The location is good. But the food is not that great if you are not a fan of sashimis. Also allergic to crabs and was not informed about them in the menu. And there is no replacement options."

"My wife enjoyed the hotsprings and found a nice curry place near by"