Yona Spa Hotel

"Our family’s experience was somewhat unpleasant on the beginning of our check-in. The room they originally assigned us had a moldy smell the moment we opened the door. Unlike a typical hotel where the room’s aircon is centralized and left on before the guest check-in. Guam Plaza Resort uses a split type aircon that would only be turned on upon the guest’s entrance in the room. When my husband brought it to the front desk’s attention, the assigned night manager was not helpful. The moldy smell was only addressed because the housekeeping staff overheard my husband and she willingly accompanied my husband to our room to double check. If it was left to the assigned night manager, our room change would have not been addressed and we would have been stuck for 3 nights in a moldy smelling room. Most of the front desk staff were not friendly and approachable throughout our stay at the hotel. My children ages 7 & 14 doesn’t want to return to Guam Plaza Resort on our next trip. "

"The amenities was great! We enjoyed the pool and easy access to the beach. However, we kept hearing the elevator go up and down from our room and also it was difficult to drain the water in the tub. "

"There is an extra $40 fee per child over the age of 11 that was not included in the price of the hotel per night. Staff could not explain what this fee was for. "

"Good"

"Friendly staff and good service. "

"Dusit Thani Guam is a true slice of paradise; secure, immaculate, and thoughtfully run. What sets it apart is the people, with Chamorro and Filipino hospitality at its finest, genuine, attentive, and quietly exceptional. It is the kind of place you return to without hesitation, and one I would confidently recommend. A few beachside convenience spots nearby (like right by the beach) for quick essentials would make the experience even more seamless. "

"It has a beautiful views from my room stayed at, also we can access to the beach easily. It was nice."

"The entire resort is dated and could use a serious refresh. The furniture is worn out inside and out. The beach amenities are old, falling apart, and lacking. However, it is a nice stay, in a close location to downtown, and all the staff are great!"

"Clean room, floors in the room and restroom was a little slippery though when we went i. The room."