Yugen Cave

We've stayed at the Monterey hotel chain in various locations & a few times at this specific hotel. In the past, it's 5-star rated but this time, it could hardly 3 stars: - The room was dated & overdue for a renovation - Maintenance: the main door lock didn't work, we had to rely on the secondary latch to secure the door. - Staff helpfulness (or the lack of): on Tue 19/May around 07am, we asked a front desk lady to help us send our luggage via Yamato to the airport & were advised that it must be done at the train station. We did just that & learned that it could have been done from the hotel. - We stayed 4 nights & enjoyed breakfast the first 3 mornings on the 3rd floor. However, on the 4th morning Wed 20/May, the breakfast on the 5th floor was reeking with cigarette smell - the smoke was so strong impacting the quality of an otherwise very nice breakfast experience So far, whenever in Sendai, we'd try to book this hotel, but this experience has changed our position

Great hotel, super welcoming staff and a lot of snacks! The rooms were spacious and clean. But the sound proofing is poor. Every night heard of people talking very loud. The breakfast time was too short. My room does not have view

We stayed at this ryokan & thoroughly enjoyed our stay. The ryokan was quite modern with good facilities & amenities. Our room was a jr suite with private open air onsen which was marvellous. We had very high quality beddings & slept well. The communal public bath areas were also very nice. Parking was a breeze, just in front of the property on the other side of the road. The breakfast was good with many dishes. We would definitely return