Great location but old facility .
Employees are friendly and helpful
christine
2017 年 8 月入住 3 晚
8/10 还可以
Esther
团体旅客
2025 年 8 月 1 日
满意:清洁度
Was suppose to get a bottle of wine- did not get. Had to schlep an ok. Bottle of wine back to the us. Almost not worth it. Also 10 dollar credit was not honored u til u brought t it up. I get asked to hire their colleagues for tour guide (which was fine, but I felt like a source of commodity). It did t make me feel very good. Also did t feel so good getting feeling somewhat whenever I was buying wine when I was by myself in
Esther
2025 年 7 月入住 2 晚
10/10 超赞
Thomas
与家人出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was marvelous - great location, fabulous views of the ocean and the friendliest staff we've ever had
Thomas
2025 年 7 月入住 3 晚
10/10 超赞
Nesan
与家人出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property
Amazing Staff
Shoutout to David and the breakfast staff they are amazing!!
Nesan
2025 年 7 月入住 4 晚
10/10 超赞
stacy
与家人出行
2025 年 7 月 13 日
满意:清洁度、服务设施、住宿条件和设施
It was wonderful, staff was great and pool was beautiful and the live music was the best!!! I will stay there again if I go back!!!
stacy
2025 年 7 月入住 2 晚
10/10 超赞
katherine
2025 年 7 月 13 日
满意:住宿条件和设施,清洁度
Beautiful property, great service, delicious food!!
katherine
2025 年 5 月入住 1 晚
10/10 超赞
真实旅客
2025 年 4 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful and very special hotel
真实旅客
2025 年 3 月入住 2 晚
10/10 超赞
Dale
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dale
2025 年 3 月入住 5 晚
8/10 还可以
Cathy
2025 年 3 月 6 日
Cathy
2025 年 1 月入住 3 晚
10/10 超赞
Torkil
2025 年 3 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastisk opphold på Zanzibar
Vi hadde et supert opphold på Zanzibar og Serena hotell. Kan sterkt anbefale hotellet.
Torkil
2025 年 2 月入住 7 晚
6/10 一般
Lisbeth
2025 年 1 月 26 日
满意:员工和服务,清洁度
Really nice hotel - needs an upgrade
The hotel has a great location, and a really nice pool. But there are stairs to get everywhere. No elevators. The staff was exceptionally service minded - and helpful.
But we did not get any recognition for the Hotels.com membership - we should have gotten a bottle of wine and som discount on the VIP membership.
Lisbeth
2025 年 1 月入住 2 晚
10/10 超赞
Melanie
2025 年 1 月 20 日
Melanie
2025 年 1 月入住 1 晚
4/10 很差
Noor,Houston
与配偶出行
2025 年 1 月 8 日
不满意:住宿条件和设施,员工和服务
Property rundown and staff doesn’t care
Noor
2025 年 1 月入住 1 晚
8/10 还可以
Laura,Salassa
与家人出行
2025 年 1 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Struttura molto bella con camere confortevoli. L’albergo è nel centro di Stone Town pertanto comodo per raggiungere tutti i punti di interesse
Laura
2024 年 12 月入住 5 晚
4/10 很差
Darren
与配偶出行
2024 年 12 月 16 日
不满意:住宿条件和设施
Overpriced for what is on offer. Room wasn’t ready for check-in time and even though we had to wait 1.5 hours to check-in, they would not provide a late checkout when the hotel wasn’t at full capacity. For the room price, you would be better off staying at the much nicer hotel next door.
Darren
2024 年 12 月入住 1 晚
10/10 超赞
Diana
2024 年 11 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely amazing!
I will definitely be back. Everyone treats you like family. Excellent service. Fabulous food.
Beautiful accommodations.
Diana
2024 年 11 月入住 2 晚
10/10 超赞
melissa
2024 年 11 月 19 日
满意:住宿条件和设施,清洁度
melissa
2024 年 11 月入住 1 晚
10/10 超赞
cindy
2024 年 10 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property in a quiet corner of Stonetown. Great swimming pool. Historic quality of hotel added a charming feel. Most rooms overlook the ocean. The amenities were complete and the room was very comfortable. Spend a little extra to get an outside balcony or verandah. The staff was wonderful and helpful. There are lots of restaurants nearby. I can't speak for the food at the on property restaurant since I had to leave early and skipped the breakfast. I would definitely stay here again on a Stonetown visit.
cindy
2024 年 9 月入住 1 晚
10/10 超赞
Zachariah
2024 年 10 月 19 日
满意:服务设施
This was a great stay
Zachariah
2024 年 10 月入住 1 晚
4/10 很差
Ian
与配偶出行
2024 年 10 月 18 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property is in a good location but is extremely tired and old fashioned. They are installing an elevator but this was right next to our room so very noisy works. The entire facilities need a major renovation. The staff were wonderful especially Johannes in the concierge.
Ian
2024 年 10 月入住 3 晚
8/10 还可以
Angela
团体旅客
2024 年 9 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location and pool were great. The restaurant food was excellent, free breakfast excellent. Pool service from Damian especially was fabulous.
Angela
2024 年 9 月入住 3 晚
10/10 超赞
Laureen
与配偶出行
2024 年 9 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My third stay here! I love Zanzibar and love staying here. It's so convenient to everything and the staff are exceptional. Big Joe is always there to welcome us! And Johannes and Suliman also are great. Food is good, view is spectacular, rooms are big and have an "Old World" feel. I love it here!
Laureen
2024 年 9 月入住 5 晚
10/10 超赞
Ari Magnus
商务旅客
2024 年 9 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ari Magnus
2024 年 9 月入住 3 晚
6/10 一般
YANNICK
与家人出行
2024 年 8 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
pas vraiment ce que nous attendions, hôtel vieillot,
un mariage non-annoncé avec de la musique à fond empêchant notre bébé de dormir
un check-in réussi avec seulement 3 heures de retard
pas de lit bébé (pourtant bien demandé) dans la chambre
pas d’ascenseur pour accéder aux étages
bref pas non plus un 5 étoiles , ou alors 5* africain
se rapproche d’un 3* européen
merci quand même au chef cuisinier qui a bien répondu à nos demandes
nous ne reviendrons pas dans cet hôtel
YANNICK
2024 年 8 月入住 2 晚
6/10 一般
Rozmin,AURORA
与家人出行
2024 年 7 月 3 日
满意:员工和服务,清洁度
Hotel does not have an elevator. People struggle to take stairs up to their floors. Rooms look tired and need refurbishing. Rooms also need more lighting - feel dark and depressing.