View from room
Check availability

Reviews of Guest Motel – Zhubei Branch

3 out of 5
Guest Motel – Zhubei Branch
No.1432, Zhonghua Rd., Zhubei, Hsinchu County

Reviews

6.4
Rating 10 - Excellent. 9 out of 87 reviews" "
Rating 8 - Good. 30 out of 87 reviews" "
Rating 6 - Okay. 26 out of 87 reviews" "
Rating 4 - Poor. 12 out of 87 reviews" "
Rating 2 - Terrible. 10 out of 87 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

3.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

jestine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures are deceiving. Conditions inside are a lot older and broken than photos looked. Mosquitoes every where inside and the shower area was old and dirty. Cigarettes scents across the first room we had 613. Then we asked to switch a second room 612 was given. It smelt ok at first butlater on still was filled with smoke cigarettes scent. I stated to the motel to check room with scent before check in.
Stayed 1 night in Jan 2022

8/10 Good

Alberta

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Huge bathroom with a steam room. Nice jacuzzi in the courtyard, but most plants were dead. AC was too strong. But overall a good stay with the price paid.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
It was cheap, and sufficient. Certainly not luxury and was a little dated. The room was clean but smelled of smoke which is often the case with Taiwanese motels. The area was right opposite the university, there was a good Taiwanese brunch place down the road too.
Response from 櫃台 on 12 Apr 2018
感謝您撥空對本館留下寶貴意見，針對貴賓這次入住本館的感想，我們有在注重，也已經在著手處理這些部分，在此還是非常感謝貴賓您的支持及意見，讓我們能有進步的空間！

8/10 Good

John

Liked: Staff & service
Response from General Manager on 3 Aug 2016
親愛的旅客您好~感謝您撥冗為我們鼓勵，明星汽車旅館全體員工感謝您的評論，也期待在不久的將來能夠再見到您^^

8/10 Good

CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Jhih-Bin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Oct 2023

10/10 Excellent

WEN HSIUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

??

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
走上樓梯看到斑駁的牆壁，就沒有太大的期待，心想舊舊的沒關係乾淨就好，一進去就有噠噠噠噠的聲響，服務人員有過來協助解除，冷氣聲音稍大，垃圾桶還有上客人飲料杯子及垃圾，床晃的很厲害，可能是想幫休息的人省力氣，水還算不錯，但是毛巾居然只有一條，而且還破洞，問了櫃檯說沒有毛巾了，要等第二天廠商送，太無言了吧，兩個人只有一條毛巾，怎麼洗澡擦身體，還有浴室門很難關。以上的經驗，我以後應該不會住這裡了。
Response from 店家 on 29 Apr 2024
您好:非常感謝您撥空為我們留言並給予評價!關於您提及之問題,本館將會更嚴格督導相關人員並改善!造成您的困擾,我們深感抱歉!!不足的部分我們會持續努力加強的，也非常感謝及期待您下次的蒞臨，讓我們可以繼續為您服務。謝謝您.

6/10 Okay

hui chien

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023

8/10 Good

MING-CHU

Stayed 1 night in Jun 2023

6/10 Okay

emma

Stayed 1 night in May 2023

10/10 Excellent

CHIEN TE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

CHIEN TE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

??

Stayed 2 nights in Jan 2023

4/10 Poor

Jack

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不會再住
舊，菸味，床硬，冷氣吵，早餐還好
Stayed 1 night in Dec 2022
Response from 店家 on 29 Apr 2024
您好:非常感謝您撥空為我們留言並給予評價!關於您提及之問題,本館將會更嚴格督導相關人員並改善!造成您的困擾,我們深感抱歉!!不足的部分我們會持續努力加強的，也非常感謝及期待您下次的蒞臨，讓我們可以繼續為您服務。謝謝您.

8/10 Good

HSIANG NING

Stayed 1 night in Oct 2022

6/10 Okay

HSIAO HUI

Stayed 1 night in Sep 2022

10/10 Excellent

HUNG YEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

yijun

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
很像去東南亞旅行
裝潢虛有其表。固然有設計感，但都是用壁貼貼出來的，而且已經年久失修，反而顯得破敗。 廁所地板有陳年汙垢，臥室衣櫃亦顯殘破。 唯早餐尚令人滿意。
Stayed 1 night in Jul 2022
Response from 店家 on 29 Apr 2024
您好:非常感謝您撥空為我們留言並給予評價!關於您提及之問題,本館將會更嚴格督導相關人員並改善!造成您的困擾,我們深感抱歉!!不足的部分我們會持續努力加強的，也非常感謝及期待您下次的蒞臨，讓我們可以繼續為您服務。謝謝您.

2/10 Terrible

HUI. MIN

Stayed 1 night in Apr 2022

8/10 Good

jimmy

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
大浴缸很棒，視聽設備也很齊；美中不足的是，設備偏老舊，若適當裝修新設備的話就很棒
Stayed 1 night in Mar 2022

6/10 Okay

PO KAI

Stayed 1 night in Mar 2022

2/10 Terrible

YEN CHIH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很糟糕的體驗
房間內味道超級難聞 浴缸、床鋪上又毛髮 浴缸的磁磚會刮傷人
Stayed 1 night in Feb 2022
Response from 店家 on 29 Apr 2024
您好:非常感謝您撥空為我們留言並給予評價!關於您提及之問題,本館將會更嚴格督導相關人員並改善!造成您的困擾,我們深感抱歉!!不足的部分我們會持續努力加強的，也非常感謝及期待您下次的蒞臨，讓我們可以繼續為您服務。謝謝您.

4/10 Poor

Young jen

Business traveller
Disliked: Property conditions & facilities
電器類的遙控器都破損老舊
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

JIE-SYUN

Stayed 1 night in May 2021

2/10 Terrible

Chia Jui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
照片跟現場不符合 還窗型冷氣整晚都睡不好
Stayed 1 night in Apr 2021

6/10 Okay

YU-HAN

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
很陽春的汽車旅館，煙味蠻重，鼻子易過敏的人審慎考慮
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美好
很乾淨 很安靜 有早餐餐廳
Stayed 1 night in Feb 2021
Response from 店家 on 29 Apr 2024
您好:非常感謝您撥空為我們留言並給予評價!不足的部分我們會持續努力加強的，也非常感謝及期待您下次的蒞臨，讓我們可以繼續為您服務。謝謝您.

8/10 Good

Yu i

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
停車方便，附近美食很多 房型比較老舊點，但非常寬敞也算乾淨。入住不會有狹小的壓迫感
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2020

6/10 Okay

Mars

Travelled with family
Liked: Cleanliness, staff & service
房間和浴室裡面的配備內容稍微久了一些
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
些許地方很多灰塵，椅子也較老舊 ，其他大致上都還不錯
Stayed 2 nights in Oct 2020
Response from 陳航仙 on 22 Oct 2020
尊敬的客人您好,很抱歉房間灰塵的問題影響了您的住宿質量,我們會努力改進的,住宿中遇到任何問題都可向工作人員反映,我們會盡量幫您解決的,我們期待您的再次到來,感謝您

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 管理客服部 on 14 Oct 2020
THANK YOU

6/10 Okay

HSINYU

Disliked: Property conditions & facilities, room comfort
網路圖片與實際不符
與網路圖片落差極大 過舊
Stayed 1 night in Sep 2020

4/10 Poor

Wei Jen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
房間好舊整潔度不佳有螞蟻在床上
Stayed 1 night in Sep 2020
Response from 客服部 on 17 Sept 2020
尊敬的客人您好,很抱歉房間有螞蟻,日後如果還有機會來住宿無論遇到任何問題都可以立即向我們工作人員反應,我們會盡力為您處理,謝謝

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
哈密瓜 竹北 要更上一層樓
房型差很多 太太看到有點^&%$#不知所云 但是服務很好 環境也是清幽 早餐也是還可以 電線太多 蒸氣浴不能用 衛浴設備很久之前就用凱衛浴設備 是水準之上 希望 燈的總開關 裝潢 氣味 能夠更好 這樣真的會更上一層樓
Stayed 1 night in Aug 2020
Response from 客服部 on 17 Sept 2020
親愛的貴賓您好,謝謝您的回覆 !!!

10/10 Excellent

jacko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超棒的
Stayed 1 night in Aug 2020
Response from 客服部 on 17 Sept 2020
親愛的貴賓您好,歡迎您再次蒞臨,謝謝您的回覆!!!

6/10 Okay

shao-wei

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020
Response from 管理客服部 on 21 Sept 2020
哈密瓜汽車旅館,謝謝您的光臨 !!

8/10 Good

RU YA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 陳航仙 on 18 Aug 2020
尊敬的客人您好，感謝您撥冗給予我們評價，不足的地方我們會改進的，歡迎您的再次到來，感謝您

8/10 Good

chungshin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from 客服部 on 29 Jul 2020
尊敬的客人您好，感謝您撥冗給予我們評價，不足的地方我們會努力改進的，我們也歡迎您的再次入住

8/10 Good

chungshin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這個價格算不錯了
Stayed 4 nights in Jul 2020

8/10 Good

Hung-Ju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
昂間滿舒適，早餐樣式少
房間住起來滿舒適，可惜早餐樣式較少是比較美中不足的地方。
Stayed 1 night in Jun 2020
Response from 管理客服部 on 29 Jul 2020
尊敬的客人您好，感謝您撥冗給予我們評價，不足的地方我們會努力改進的，我們也歡迎您的再次入住

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from 客服部 on 29 Jul 2020
尊敬的客人您好，感謝您撥冗給予我們評價，不足的地方我們會努力改進的，我們也歡迎您的再次入住

8/10 Good

YI-HSIANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
蠻舒適的環境
水量較小,其餘不錯 離小叮噹樂園只有6分鐘的距離
Stayed 1 night in Feb 2020

8/10 Good

YU TING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from 陳航仙 on 13 Jan 2020
尊敬的客人您好，感謝您撥冗給予我們評價，不足的地方我們會努力改進的，我們也歡迎您的再次入住

6/10 Okay

Chunyu

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
乾淨度待加強
半夜屋頂有老鼠跑步的聲音，房間裡也有蟲及螞蟻，吊燈上都是灰塵及蜘蛛絲。
Stayed 2 nights in Jul 2019
Response from 竹北哈密瓜 on 10 Jul 2019
親愛的顧客您好:對您體驗到不甚滿意的住宿體驗我們再次表達最深的歉意，我們會盡最大的努力將住房的清潔度及環境維護好，感謝您的寶貴意見。