Altos de Chavon Village Adventure Holidays

Overall we had a good experience. We had to change rooms because it looks like linens weren’t changed. They have free breakfast that other hotels may charge you. Day time front desk was nice but bar employees weren’t friendly. They advertise that they have to and from airport shuttles but they don’t but they have shuttle to Los Corales beach that leaves at 10:00 AM and returns at 4:00 PM

Lots of mixed feelings about this stay. The beach is beautiful and the pools were well maintained. Sofia at the main lobby bar was an absolute angel and kept us stocked in iced coffee all week. However, from the time we checked in things were not explained well to us, we were not provided towel cards initially and we had to figure by trial and error which restaurants we were allowed to eat in. We were offered a complimentary upgrade for the last two nights of our stay which on the surface was a windfall however we were then responsible for carrying our luggage across the entirety of the resort to the new room and had to walk this route multiple times when our new wristbands didn't work. We were told when the room was switched that everything would be taken care of for us and that we would have a swim out room on the first floor but ultimately ended up in a corner room on the third floor. On the morning our rooms were to be switched we were then told the room wasn't ready after they had checked us out of her old room so we didn't have a room for half a day. When we got to the new room it was not stocked, didn't have any water in the fridge or bathrobes. While the staff were generally pleasant it does seem as though communication is lacking across the board to the point where it adversely affected our stay. Food was average to below average at best, the steak from the steakhouse was salted beyond belief and we ended up living much of the time off of fresh fruit and omelettes.

Had a pleasant time, rooms were very clean. Entertainment could have been better.

We stayed in the preferred section in a bungalow suite. Everything was fantastic. The preferred area at the beach had a lot of space between chairs and was easy to get chairs. I cannot say enough about how amazing the people who work there are! Jesus at breakfast, Angela and Morris on the beach always made sure we had everything we needed. But there was one person who went above and beyond…our butler Ricardo. He treated us like family and took care of everything! We ended up having to visit the hospital, and he went with us and stayed there the whole time…until early morning! He even arranged for the most yummy grilled chicken to be delivered to our room at 2:30am when we got back (kudos to the chef…it was delicious). We always felt safe and well taken care of at the resort! We will definitely be back!

The room was so clean, the staff was AMAZING

The hotel has good service and a pleasant ambiance. However, scheduled activities were not followed. The violin performance set for 20:00 was significantly delayed, and inquiries to staff went unanswered. The setup only began at 21:30. Additionally, some staff behavior with guests was unprofessional and inappropriate.

Had a pleasant time, rooms were very clean. Entertainment could have been better.

We stayed in the preferred section in a bungalow suite. Everything was fantastic. The preferred area at the beach had a lot of space between chairs and was easy to get chairs. I cannot say enough about how amazing the people who work there are! Jesus at breakfast, Angela and Morris on the beach always made sure we had everything we needed. But there was one person who went above and beyond…our butler Ricardo. He treated us like family and took care of everything! We ended up having to visit the hospital, and he went with us and stayed there the whole time…until early morning! He even arranged for the most yummy grilled chicken to be delivered to our room at 2:30am when we got back (kudos to the chef…it was delicious). We always felt safe and well taken care of at the resort! We will definitely be back!

Overall we had a good experience. We had to change rooms because it looks like linens weren’t changed. They have free breakfast that other hotels may charge you. Day time front desk was nice but bar employees weren’t friendly. They advertise that they have to and from airport shuttles but they don’t but they have shuttle to Los Corales beach that leaves at 10:00 AM and returns at 4:00 PM

Lots of mixed feelings about this stay. The beach is beautiful and the pools were well maintained. Sofia at the main lobby bar was an absolute angel and kept us stocked in iced coffee all week. However, from the time we checked in things were not explained well to us, we were not provided towel cards initially and we had to figure by trial and error which restaurants we were allowed to eat in. We were offered a complimentary upgrade for the last two nights of our stay which on the surface was a windfall however we were then responsible for carrying our luggage across the entirety of the resort to the new room and had to walk this route multiple times when our new wristbands didn't work. We were told when the room was switched that everything would be taken care of for us and that we would have a swim out room on the first floor but ultimately ended up in a corner room on the third floor. On the morning our rooms were to be switched we were then told the room wasn't ready after they had checked us out of her old room so we didn't have a room for half a day. When we got to the new room it was not stocked, didn't have any water in the fridge or bathrobes. While the staff were generally pleasant it does seem as though communication is lacking across the board to the point where it adversely affected our stay. Food was average to below average at best, the steak from the steakhouse was salted beyond belief and we ended up living much of the time off of fresh fruit and omelettes.