罗马古堡全包假期

The hotel put the towels on the toilet and took no further action until I asked them give me two new towels.

Fantastic service

Fantastic service

Management Reversed Written Agreement & Ignored Guest Safety My experience at The Goethe Hotel Roma reflects a severe breakdown in management integrity and guest protection. Management explicitly approved a proposed solution in writing. Upon arrival, the Front Desk confirmed and implemented that agreement. Hours later, the hotel reversed its position, claiming there had been a “misunderstanding,” and demanded a significantly higher rate. Emails from management were later treated as if they carried no authority. Confirmation messages were ignored. Compensation promises were withdrawn. This is not a pricing dispute. This is a credibility issue. Even more concerning, housekeeping entered my room without knocking while I was inside. No explanation or acknowledgment was provided. Written commitments were denied. Staff were left contradicting management. Guest concerns were dismissed. For a property affiliated with SLH and connected to Hilton Honors, this level of inconsistency and disregard for privacy is alarming. Travelers should be aware.