Mindoro All inclusive Holidays

The room was nice enough but a bit shabby and not overly clean. The communication from the management team was excellent and Mel was very accommodating. We didn’t really research the area and wish we had as it wasn’t the best, when you can rent rooms by the hour around the corner that gives you a pretty good indication! Overall experience was ok but I wouldn’t stay again.

Best service I’ve ever experienced. It has friendly staff, great food and wonderful service. Whenever I come back I know where to go!!

Location is good. Room is very spacious. Cleanliness needs a lot of improvement -- we had the floor cleaned when we arrived because if felt sticky. After being mopped, floor became sticky again when it dried up. Chairs have stains. The desk has sticky stains too. Refrigerator is not clean. The bathroom has only one drain, which is in the shower. The shower is not fully enclosed and there's also no shower curtain -- so the bathroom / toilet area stays wet unless it is mopped or water is pushed to the shower area. We stayed for 3 nights. We noticed that dirty plates from room service are not collected promptly (like dishes have been in the hallway for more than 24 hours). Housekeeping staff are nice, but some staff in the reception are unfriendly. There were loud young guests during our stay who loitered in the hallways and fire exit. Staff dealt with them only after complaining a few times.

Diamond Hotel remains the classiest lodging facility in Manila.

This is a nice hotel right in old Manila. That means narrow roads, foot and vehicular traffic with hit and miss sidewalks, crowded, chaotic with people from various walks of life. It’s right beside Binondo church (Dominican 1596) and it’s the “first Chinatown” across the river from Intramuros which is the Spanish colonial fort. The modern infrastructure like electricity and communications can be seen to be retrofitted as times modernized; these were the first models of lessons learned in the present urbanization playbook. In many ways the place is frozen in time and for me, that’s the charm.

The room was nice enough but a bit shabby and not overly clean. The communication from the management team was excellent and Mel was very accommodating. We didn’t really research the area and wish we had as it wasn’t the best, when you can rent rooms by the hour around the corner that gives you a pretty good indication! Overall experience was ok but I wouldn’t stay again.

Best service I’ve ever experienced. It has friendly staff, great food and wonderful service. Whenever I come back I know where to go!!

Diamond Hotel remains the classiest lodging facility in Manila.

The staff was always very helpful and always willing to assist.

Location is good. Room is very spacious. Cleanliness needs a lot of improvement -- we had the floor cleaned when we arrived because if felt sticky. After being mopped, floor became sticky again when it dried up. Chairs have stains. The desk has sticky stains too. Refrigerator is not clean. The bathroom has only one drain, which is in the shower. The shower is not fully enclosed and there's also no shower curtain -- so the bathroom / toilet area stays wet unless it is mopped or water is pushed to the shower area. We stayed for 3 nights. We noticed that dirty plates from room service are not collected promptly (like dishes have been in the hallway for more than 24 hours). Housekeeping staff are nice, but some staff in the reception are unfriendly. There were loud young guests during our stay who loitered in the hallways and fire exit. Staff dealt with them only after complaining a few times.

Room was large and clean. Bed was comfortable. AC and Wi-Fi worked well. This is not a hotel, it is a MOTEL. There is no restaurant on site. The only real amenity is the pool. The concept of every room having a pool view sounds good but the reality is that you will hear children screaming and laughing while you try to find peace in your room. The layout of the hotel makes it a huge echo chamber and amplifies sound. Don't bother trying to take a nap there!

Location is good. Room is very spacious. Cleanliness needs a lot of improvement -- we had the floor cleaned when we arrived because if felt sticky. After being mopped, floor became sticky again when it dried up. Chairs have stains. The desk has sticky stains too. Refrigerator is not clean. The bathroom has only one drain, which is in the shower. The shower is not fully enclosed and there's also no shower curtain -- so the bathroom / toilet area stays wet unless it is mopped or water is pushed to the shower area. We stayed for 3 nights. We noticed that dirty plates from room service are not collected promptly (like dishes have been in the hallway for more than 24 hours). Housekeeping staff are nice, but some staff in the reception are unfriendly. There were loud young guests during our stay who loitered in the hallways and fire exit. Staff dealt with them only after complaining a few times.