Viti Levu Beach Holidays

Had a few small issues, corrected by staff right away. Very friendly.

The staff were very happy, friendly and provided great service. The room was clean and well presented.

Our family's 4-night stay started poorly, but it ended up being a great holiday We arrived at 9 pm, but reception had no record of our booking. We were given a cheaper room (not what we had booked) and promised a move to our correct room "first thing" after breakfast That evening, we were told the restaurant for our inclusive dinner was closed, so we had to pay for room service. A booklet in the room later showed the restaurant was actually open until 10 pm The next day after breakfast, we were advised that it wouldn't be immediately and were asked to stay in the room till 11 am, packed and ready. At 12 pm, I called reception, only to be told that rooms are only available from 3 pm. We felt it was not their problem and we had to deal with it ourselves. I asked to speak to a manager, Josh, which changed everything. He listened, apologised, and had us in our correct room in 15 minutes, also providing a hotel credit for the trouble From that moment on, everything was perfect. The hotel is beautiful, facilities are in great condition, and all other staff were friendly. We truly enjoyed our stay In summary, the hotel is wonderful, but the front desk processes fail under pressure. If you have a smooth experience, you will love it. If not, speak directly to a manager

We had quite a few issues. Upon check in, we had no towel, the tv wouldn’t work (which is also where you order anything to the room) and there was a very loud alarm going off next to our room. In addition, our room had a shared courtyard so no privacy. It was also next to the maintenance building and water tanks so was very loud. Lastly, the smoke alarm kept beeping from 5am and reception didn’t answer the phone. Nobody asked how our stay was upon bill settlement/check out. Would not stay at the Hilton again.

We had a pool view room that was kind of obstructed

We had quite a few issues. Upon check in, we had no towel, the tv wouldn’t work (which is also where you order anything to the room) and there was a very loud alarm going off next to our room. In addition, our room had a shared courtyard so no privacy. It was also next to the maintenance building and water tanks so was very loud. Lastly, the smoke alarm kept beeping from 5am and reception didn’t answer the phone. Nobody asked how our stay was upon bill settlement/check out. Would not stay at the Hilton again.

The staff were very happy, friendly and provided great service. The room was clean and well presented.

Our family's 4-night stay started poorly, but it ended up being a great holiday We arrived at 9 pm, but reception had no record of our booking. We were given a cheaper room (not what we had booked) and promised a move to our correct room "first thing" after breakfast That evening, we were told the restaurant for our inclusive dinner was closed, so we had to pay for room service. A booklet in the room later showed the restaurant was actually open until 10 pm The next day after breakfast, we were advised that it wouldn't be immediately and were asked to stay in the room till 11 am, packed and ready. At 12 pm, I called reception, only to be told that rooms are only available from 3 pm. We felt it was not their problem and we had to deal with it ourselves. I asked to speak to a manager, Josh, which changed everything. He listened, apologised, and had us in our correct room in 15 minutes, also providing a hotel credit for the trouble From that moment on, everything was perfect. The hotel is beautiful, facilities are in great condition, and all other staff were friendly. We truly enjoyed our stay In summary, the hotel is wonderful, but the front desk processes fail under pressure. If you have a smooth experience, you will love it. If not, speak directly to a manager