北越 平價度假套票之旅

the room was booked one year in advance and we were given a room with no window. The bathroom sink was getting clogged. Asked staff to book the hotel car 16 hours in advance and the car was 30 minues late, Breakfast was reasonable but it was avialable at a different hotel about 250 m away.

The hotel was newly renovated & centrally located in the old quarter. The staff were very friendly & helpful. The local tour booked through the hotel was terrific. The complimentary breakfast buffet was good, especially the freshly made eggs in different ways plus various types of fruits.

We thoroughly enjoyed our stay at Hanoi Emerald Waters Hotel & Spa, perfectly located in the vibrant Old Quarter. With its charming boutique atmosphere, comfortable rooms, on-site spa, and a tasty breakfast buffet featuring some cook-to-order food, the hotel offered everything we needed for a relaxing and convenient base. What truly made our trip special was the outstanding hospitality and genuine personal care shown by the entire team. Their warm, attentive service and consistent 5-star mindset turned every interaction into a highlight of our Hanoi experience. A heartfelt thank you goes to the wonderful reception team — Lucas, Tracy, Claire, Vincent, Eddie, and Danny — for their professionalism, proficient English communication, and endless patience in helping with all our requests. Especially Eddie’s great personal hospitality stood out, he generously used his own time to help my sister's family. Once again, thank you all so much — your kindness and dedication made our stay truly memorable and heartfelt. The hotel is really worth ranking as a 5-star hotel in terms of service quality. We definitely highly recommend this hotel to anyone who wants to visit Hanoi!

We thoroughly enjoyed our stay at Hanoi Emerald Waters Hotel & Spa, perfectly located in the vibrant Old Quarter. With its charming boutique atmosphere, comfortable rooms, on-site spa, and a tasty breakfast buffet featuring some cook-to-order food, the hotel offered everything we needed for a relaxing and convenient base. What truly made our trip special was the outstanding hospitality and genuine personal care shown by the entire team. Their warm, attentive service and consistent 5-star mindset turned every interaction into a highlight of our Hanoi experience. A heartfelt thank you goes to the wonderful reception team — Lucas, Tracy, Claire, Vincent, Eddie, and Danny — for their professionalism, proficient English communication, and endless patience in helping with all our requests. Especially Eddie’s great personal hospitality stood out, he generously used his own time to help my sister's family. Once again, thank you all so much — your kindness and dedication made our stay truly memorable and heartfelt. The hotel is really worth ranking as a 5-star hotel in terms of service quality. We definitely highly recommend this hotel to anyone who wants to visit Hanoi!

Aaaaaaaaaaaaaaaaaaaaaaaaa

The hotel was newly renovated & centrally located in the old quarter. The staff were very friendly & helpful. The local tour booked through the hotel was terrific. The complimentary breakfast buffet was good, especially the freshly made eggs in different ways plus various types of fruits.

Great value, good location, easy walk to the tourist spots in the town, decent food in the cafe and restaurant down at the lobby, friendly and helpful staff

We thoroughly enjoyed our stay at Hanoi Emerald Waters Hotel & Spa, perfectly located in the vibrant Old Quarter. With its charming boutique atmosphere, comfortable rooms, on-site spa, and a tasty breakfast buffet featuring some cook-to-order food, the hotel offered everything we needed for a relaxing and convenient base. What truly made our trip special was the outstanding hospitality and genuine personal care shown by the entire team. Their warm, attentive service and consistent 5-star mindset turned every interaction into a highlight of our Hanoi experience. A heartfelt thank you goes to the wonderful reception team — Lucas, Tracy, Claire, Vincent, Eddie, and Danny — for their professionalism, proficient English communication, and endless patience in helping with all our requests. Especially Eddie’s great personal hospitality stood out, he generously used his own time to help my sister's family. Once again, thank you all so much — your kindness and dedication made our stay truly memorable and heartfelt. The hotel is really worth ranking as a 5-star hotel in terms of service quality. We definitely highly recommend this hotel to anyone who wants to visit Hanoi!