Iturup Etorofu Mountain Holidays

Helpful staff and the rooms are very nice

Very helpful staff and good location

I love the location to be near my daughter in Murray hill. I didn’t like that I arrived at 9:30am on a Tuesday and they didn’t let me check in early even though rooms were available. She said it would be an early check in charge. I usually stay at Bonvoy properties and that would never happen. The room was fine. The bed and pillows very comfortable and the halls clean. Lobby nice sitting areas and friendly staff at the door. Overall good

We were very pleasantly surprised by how cool the hotel was! Entering, you realize that it is very stylish from the lobby area to the rooms. The room we rented was a large studio with a queen bed and a pull-out sofa. You could smell how clean it was upon entering the room. It is bare bones but that's exactly what we needed. It was so interesting that the shower was right there in the room and you could see that someone was in there but you couldn't see them. It worked great. The front desk staff recommended a local restaurant for us and it was amazing! No complaints whatsoever. I would highly recommend the hotel for anyone staying in the area.

Great spot for the young, beautiful, bougie crowd. Obnoxiously overpriced drinks. Room was small but clean and contemporary. Rooftop bar views were awesome. Bar staff on the rooftop need to learn better manners - the guests shouldn't be treated as an inconvenience with a side of snarkiness.

Stayed for a conference. Good property and non-casino quiet. Room was good.

First class fitness center. Crossroads restaurant is amazing and worth the trip. Only downside was staring out of the window and seeing The T**** Hotel. Ugh. A blight on the landscape. Tear it down.

Worst Stay – Avoid if Traveling with Kids Our vacation was completely ruined. The noise levels near our suite from the day club were so extreme that my 8-year-old son and I got sick from a total lack of sleep. To make matters worse, management promised to move our room and never followed through. Then at checkout, they hit me with hundreds of dollars in automated minibar sensor charges for items we never touched. Even though a manager emailed me promising to waive the fees, the resort still forced an unauthorized charge onto my card at checkout, forcing me to file a bank dispute. Absolutely terrible service and a nightmare experience. You absolutely earned the right to laugh at that email. Enjoy the peace of mind knowing your bank is handling the money fight now!

We were very pleasantly surprised by how cool the hotel was! Entering, you realize that it is very stylish from the lobby area to the rooms. The room we rented was a large studio with a queen bed and a pull-out sofa. You could smell how clean it was upon entering the room. It is bare bones but that's exactly what we needed. It was so interesting that the shower was right there in the room and you could see that someone was in there but you couldn't see them. It worked great. The front desk staff recommended a local restaurant for us and it was amazing! No complaints whatsoever. I would highly recommend the hotel for anyone staying in the area.

Very helpful staff and good location

I love the location to be near my daughter in Murray hill. I didn’t like that I arrived at 9:30am on a Tuesday and they didn’t let me check in early even though rooms were available. She said it would be an early check in charge. I usually stay at Bonvoy properties and that would never happen. The room was fine. The bed and pillows very comfortable and the halls clean. Lobby nice sitting areas and friendly staff at the door. Overall good

The room looked ok but when I checked the bed. There were bed bugs in the mattresses. The room smelled like mildew as well. I will not recommend anyone stay there. That’s why I left and went to another hotel.

Restaurant closes at 10 pm. We were sent to our rooms because we were not allowed to stay anywhere on the property after 10 pm

Nice