North Gold Coast Mountain Holidays

The room had a coffee machine with no coffee pods, couldn’t check in at 3 as cleaner was still cleaning room, managed to get in at 4oclock. The apartment itself is wonderful.

Brand new property, great views and great management.

The unit was not clean. There was no linen however it was potentially half rectified. It was still not an enjoyable experience. There was a refund props to them however do not recommend. Do not ruin your holiday.

When we arrived we were very disappointed to learn there was a building site next door and our balcony was practically over looking it. We were not informed about this prior to our stay, unless we would have not booked here. The day we arrived the weather was very windy and the patio doors on our ocean view room were banging. We were bitterly disappointed but once we spoke to Bernice on reception we couldn’t fault the excellent customer service we received. She upgraded us to a fabulous suite which was furthest away from the building site. She provided us with a bottle of fizz and tokens for complementary drinks from the bar. The suite was beautiful with separate living room/kitchen, bedroom, large bathroom with a bath separate shower and two toilets. Dyson hairdryer was standard. The pool area is quite small and some beds have limited hours of sun. The pool bar staff are lovely and friendly. We were self catering so unable to comment on breakfast but the hotel is only a 5 minutes walk to the beach and there are plenty of beach front places to eat. Overall a lovely hotel in a great location and amazing customer service from Bernice. Thank you!

Enjoyed my stay here & would stay again

The location is excellent, it is rich in the water front, and you can walk across the street to the beach. Walking distance to lots of restaurants and stores. The downsides were that the room was worn with a painting with broken glass, stained chairs, and a light full of flies. It could benefit from a deep clean.