Cancun South Mountain Holidays

Outstanding all around! Accommodations, staff, food, bar. All wonderful!

Clean Room, Staff was Great!, Bar's everywhere, Beach view was Amazing!!!

The beach was very enjoyable, it was a close walk from the pool, the entertainment staff was engaging, all the staff members were friendly, the room service was quick and efficient, and the food was really good

I’ve stayed before and had a better experience but this time I was put on the first floor. There was construction so we weren’t able to use the elevator to access the lobby. The room was very outdated, water was cold shower drain clogged, pool full of kids even at the swim up bar. Not the vibe we were hopeful for

Beautiful beach views, property very well kept, hard working staff all around. I give the food an overall 8/10, rooms spacious and clean. The only set back were the availability of the reserved restaurants... there are only three! It was a birthday celebration we had a nice stay. The sales pitches are definitely card core!! Would choose again!

I would like a call to discuss this stay at 618-873-2835. I went all inclusive with Expedia and when we got there we had VIP members telling us about how we should sign up with Hyatt and had us sign up to do a tour which was supposed to only be 90 min and ended up being 3 hours when i got up and walked out. They did see my rayban glasses and got concerned that i was recording what they where telling us as they stated it was against Expedia for them to do what they where. This was my 1st vacation and also my 20 year anniversary getaway. The other complaint i have is i am highly contagious to mushrooms and i tol rhem that, i set up breakfast in bed for our anniversary and filled out the paper and when i turned it into the concierge, we even went over me being allergic to mushroom. I ordered the egss with vegetables and he did not say anything about there being mushrooms and when they arrived to the room we had just gotten up so our food was placed by the window and we went to sit down. They showrd us how to open the door to get the hot food and left. We finished our fruit and went to grt our hot breakfast and it was much to my suprise when i went to eat mine there was so many mushrooms we did not eat it and i went down and got breakfast from the market side cafee. I was terribly upset as the 2 times i have had accidently had mushrooms my throat had swollen up and i was rushed to hospital. The spa at the hotel is ok but the 1 across the road is 100 times better and way cheaper

Siempre me he quedado en ese hotel, pero esta vez el restaurante del 3er piso fatal lo mismo para la cena que almuerzo, comida muy mal elevorada muy mal.. deben tomar medidas, mucha grasa, mal elaborada, pedí una cazuela de marisco hiervieron esos mariscos le pusieron una salsa roja y listo..

If you like quiet, clean and beautiful this is your place! We liked it a lot. Great place! Thank you all who works there! Beautiful, friendly and kind people!

Clean Room, Staff was Great!, Bar's everywhere, Beach view was Amazing!!!

The beach was very enjoyable, it was a close walk from the pool, the entertainment staff was engaging, all the staff members were friendly, the room service was quick and efficient, and the food was really good