Riviera Maya Romantic Holidays

I was very skeptical about staying here after reading all of the bad reviews. The first day was a little rough. But we really enjoyed our stay here. There were free unlimited water bottles our entire stay. The breakfast server and pool server was phenomenal. They made the stay so much better. Keep in mind there are certain hours for the pool bar (10am-5pm). The food was absolutely delicious, very flavorful. The drinks were even better! And very good coffee in the morning. The towels and the cabanas by the pool were free. Keep in mind that they don’t really have a beach. It’s mainly the pool that looks over the beach. A very gorgeous view. The pool was very clean, only down fall, there were tons of broken tiles. But you can tell the workers do the best they can to keep the resort nice and clean. The only negative I would have to say is the air in the rooms doesn’t work that great. And the humidity is horrible. There was sweat on the mirrors, our cups, the walls, the windows, on everything. Our swimsuits would not dry inside of the room. Only outside on the patio. The bed sheets constantly felt wet, that part I hated. Besides the humidity in the room and the ac not working that well we had a great stay. Very small intimate resort, my partner and I really enjoyed that part. Overall we really enjoyed ourselves.

Food was great, staff was awesome. Beautiful area. Absolutely loved our visit.

Marvelous staff, beach, pool, and hospitality. You will not regret satiating here.

This place was amazing. Everything was perfect from the room to the entire resort. The staff was something I’ve never experienced before and they all went above and beyond.

Room wete clean every day. Did have a leak in bathroom as the air conditioner tray over flodded with water. That came down the ceiling. Morning breakfast we had to wait 10-15min to get a seat each morning as short staff.

Make sure you understand the difference between regular and platinum package, we did not know that regular package rooms would not be allowed to access the beach. It would've been cheaper to buy a platinum package online than the upgrade we paid in person. Staff are friendly but some of the main entrance people can come across aggressive with trying to "help" you/find tours for you. IMO better to lie and say you are fully booked already to keep it moving. We spent a bit of time at check in having to deny tours and whatnot from one of the staff/vendors at the main check in. Just say no to any offer of a special vip platinum breakfast or "free" tickets to a cenote. There is a platinum buffet, no exclusive vip breakfast, please just say no, say you have plans for the entire day, and dont waste your time. Other than that, the property was beautiful and the staff was welcoming, the room was nice and clean.

This place was amazing. Everything was perfect from the room to the entire resort. The staff was something I’ve never experienced before and they all went above and beyond.

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

I was very skeptical about staying here after reading all of the bad reviews. The first day was a little rough. But we really enjoyed our stay here. There were free unlimited water bottles our entire stay. The breakfast server and pool server was phenomenal. They made the stay so much better. Keep in mind there are certain hours for the pool bar (10am-5pm). The food was absolutely delicious, very flavorful. The drinks were even better! And very good coffee in the morning. The towels and the cabanas by the pool were free. Keep in mind that they don’t really have a beach. It’s mainly the pool that looks over the beach. A very gorgeous view. The pool was very clean, only down fall, there were tons of broken tiles. But you can tell the workers do the best they can to keep the resort nice and clean. The only negative I would have to say is the air in the rooms doesn’t work that great. And the humidity is horrible. There was sweat on the mirrors, our cups, the walls, the windows, on everything. Our swimsuits would not dry inside of the room. Only outside on the patio. The bed sheets constantly felt wet, that part I hated. Besides the humidity in the room and the ac not working that well we had a great stay. Very small intimate resort, my partner and I really enjoyed that part. Overall we really enjoyed ourselves.

Food was great, staff was awesome. Beautiful area. Absolutely loved our visit.

Marvelous staff, beach, pool, and hospitality. You will not regret satiating here.