戴德姆溪谷 滑雪假期之旅

We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo

Quite good, hope can stay again in the future visit in London

Clean room, friendly staff

I stayed there several times, love the breakfast and friendly staffs. Location is great, walking distance to the British Museum, tube stations, bus stops, and many convenience stores. The hotel doesn't have AC, so if you are there during summer, they only have a fan for each room. Facing street is a bit noisy, we hear ambulance sirens almost every night. Overall ratings are good for the price. Will definitely come back again.

The hardware is nice, location is perfect and generally staff were helpful. But housekeeping is a bit hit and miss. Eg They never showed for turn down, and they ask you to order breakfast with the card but never provided a card. Some items (that are complimentary) were replenished whilst others were not. But overall a great hotel and I would stay here again.