Suwakyo Promenade Ski Holidays

We loved our stay here. The room was spacious which we were thrilled about as a family who need that extra space. So many amenities which made our stay

When we got there, they actually upgraded us to a suite. And man…it was AMAZING! Spacious, two nice beds and a long sofa, and a flat screen TV. The bathroom had two ports and a giant tub. We had four adults and one child (who is four) and we all just got fit into the suite. The location is close to subway stations, plenty of local restaurants and beautiful walks. When we come back to Ginza, we will be staying here again.

I enjoyed the stay an excellent staff

Wonderful staff. Huge rooms

The rooms here are extremely well taken care of and the staff are wonderful and friendly. I usually stay here when I visit.

An impressive and elegant hotel with a wide range of services and amenities that are hard to find nowadays. Make sure to select a room on the "garden" side - you won't be disappointed.

Hotel and room was very clean. Staff was amazing and polite. Would stay here again. 10/10 would recommend

This hotel is a familiar sight on television, and even the attitude of the staff you pass by is one step above, making it a modern, first-class hotel that is admired by the Showa generation, both now and in the past. The garden is magnificent, the largest of its kind in Tokyo, and the tranquility and uniquely Japanese architecture and plants make it easy to spend an entire day just strolling around the hotel complex and the area around Shinagawa Station. Shinagawa Station is easily accessible via the JR Yamanote Line, Keihin-Tohoku Line, Sobu Line, Shinkansen, and Keikyu Line. The surrounding area is in the midst of development, with many shops opening in the shopping arcade. Only Narita Airport has a shuttle bus, so considering the ongoing construction work in front of the station, this is recommended for those with large luggage or children. Reservations are required.

Quiet, clean and comfortable for a short stay. Standard twin rooms are small but very tidy. As other guests have mentioned, the overall experience doesn’t quite align with what you might expect from a four‑star hotel, particularly in terms of room size, layout and certain amenities. For example, guests staying only one night are charged 50 yen for bottled water, although there is a lobby water station available for refills. We didn’t try the free sake happy hour or the late‑night ramen service - both sounded fun, but after a long and tiring trip, two complimentary bottles of water in the room would have felt like a more thoughtful gesture than having to head back down to the lobby. The breakfast buffet, however, was lovely, with beautiful views over Asakusa. All hotel staff were friendly and helpful.

Wonderful staff. Huge rooms

Close to train station and a convenience store

Really nice rooms and bathroom. The staff were nice and they had lots of cool amenities in the lobby.

I enjoyed the stay an excellent staff

When we got there, they actually upgraded us to a suite. And man…it was AMAZING! Spacious, two nice beds and a long sofa, and a flat screen TV. The bathroom had two ports and a giant tub. We had four adults and one child (who is four) and we all just got fit into the suite. The location is close to subway stations, plenty of local restaurants and beautiful walks. When we come back to Ginza, we will be staying here again.