Southwest Victoria Ski Holidays

WIFI NOT WORKING!!!! AND WE ARE IN THE BASEMENT WITH NO SIGNAL!!!!

Nice clean rooms and comfortable beds. This hotel is rated 5 stars presumably because of the amenities. But a bit too modern for my taste. Light switches were like playing musical chairs. Didn't feel that the wood floors were very clean as well as the black bathroom floors...I wiped up some water off the floor and the paper towel was very dirty. One of the beds was against the bathroom wall that slides....you had the slide the semi-translucent door open from the bathroom in order to reach the thermostat! Yes, you can slide the door open and the see the person brushing their teeth while you're in bed! There's another sliding door for the toilet and shower....only one person gets to use the door....it either closes in front of the toilet or in front of the shower. With all these sliding doors surrounding the bathroom....you hear everything between the bathroom & beds. We paid for $70 per day valet parking. Think they must have have the engine running the whole time because our mileage rating went from 15 to 5 and we never drove the car anywhere after valet took it. Front desk is very dark. Lobby area scented....not a great smell Have fun arriving in your car and trying to fit your car in a space in front of the hotel. Generally not enough lighting in center of room. I do NOT consider this a 5 star hotel. This is more modern rustic...3 star.

Room was great & fantastic area of Melbourne. Staff member on check-in & check out hardly spoke. Just handed form over to be filled out. No mention where or how to operate lift. Check out no interaction. Could work on customer interaction.

Nice clean rooms and comfortable beds. This hotel is rated 5 stars presumably because of the amenities. But a bit too modern for my taste. Light switches were like playing musical chairs. Didn't feel that the wood floors were very clean as well as the black bathroom floors...I wiped up some water off the floor and the paper towel was very dirty. One of the beds was against the bathroom wall that slides....you had the slide the semi-translucent door open from the bathroom in order to reach the thermostat! Yes, you can slide the door open and the see the person brushing their teeth while you're in bed! There's another sliding door for the toilet and shower....only one person gets to use the door....it either closes in front of the toilet or in front of the shower. With all these sliding doors surrounding the bathroom....you hear everything between the bathroom & beds. We paid for $70 per day valet parking. Think they must have have the engine running the whole time because our mileage rating went from 15 to 5 and we never drove the car anywhere after valet took it. Front desk is very dark. Lobby area scented....not a great smell Have fun arriving in your car and trying to fit your car in a space in front of the hotel. Generally not enough lighting in center of room. I do NOT consider this a 5 star hotel. This is more modern rustic...3 star.

Stylish and cosy room, great bar, and lovely staff — a really enjoyable stay!