Princess Cays Waterpark Holidays

I have been to the Bahamas over 20 times. Ive stayed at the Warwick and other hotels and resorts, but Sandy Port Beach Resort has now become my favorite spot. The view, the hotel, the food, the staff and the rooms are awesome. It is so peaceful ✌️

Price: Very Expensive w lots of hidden fees. Example, restaurants have a Service Fee plus you are expected to leave an additional tip. Also, the trip was fully paid for through Expedia but I got surprise charged at checkout w an additional $500 for 4 days worth of unspecified "Resort Fees" and "Service Fees". Rooms: Mid. Also, we paid an additional $150 for early check in but it had ants, things were broken and not cleaned. The sink and bathtub drains, along w the peephole, were plugged w toilet paper. Thankfully, housekeeping was extremely responsive and went above and beyond to resolve everything. They refunded our early check-in fee, recleaned the room and followed up several times to ensure we were happy. Amenities: We visited in early Nov and several things were unexpectedly closed for maintenance w/o advance notice. We brought our toddler to the touch tank experience but it was randomly closed for the rest of the day. At the beach, 2 of the 4 food trucks were closed for maintenance. We tried ordering a hotdog from one of the remaining trucks, only to be told their system was down and they couldn't serve us. Hospitality: When we brought concerns to concierge, they were very responsive and helpful. However, at these prices, I shouldn't have to spend my vacation dealing with any issues. We were told that beach waitstaff could have brought us hotdogs from another restaurant, but the employee never offered that option. Overall they weren't helpful until you complained.

Wonderful time!

Propreté et très belle hôtel 5 étoiles

Nothing yo do in this property bedides the CASINO which also rated low . A lot of dust in the rugs, bad smell in the coridors, it looks like they never vacume them. The welcome was bad. We waited more than 4 hours for our toom. We paidsnout 1500 $ per night, it doesn't wirth it at all. You sre just another visitor. When we waited to get the key, we didn't even got something to drink, not even water. 5 stars hotel with such a huge payment per day, should be much more than what we got.

Price: Very Expensive w lots of hidden fees. Example, restaurants have a Service Fee plus you are expected to leave an additional tip. Also, the trip was fully paid for through Expedia but I got surprise charged at checkout w an additional $500 for 4 days worth of unspecified "Resort Fees" and "Service Fees". Rooms: Mid. Also, we paid an additional $150 for early check in but it had ants, things were broken and not cleaned. The sink and bathtub drains, along w the peephole, were plugged w toilet paper. Thankfully, housekeeping was extremely responsive and went above and beyond to resolve everything. They refunded our early check-in fee, recleaned the room and followed up several times to ensure we were happy. Amenities: We visited in early Nov and several things were unexpectedly closed for maintenance w/o advance notice. We brought our toddler to the touch tank experience but it was randomly closed for the rest of the day. At the beach, 2 of the 4 food trucks were closed for maintenance. We tried ordering a hotdog from one of the remaining trucks, only to be told their system was down and they couldn't serve us. Hospitality: When we brought concerns to concierge, they were very responsive and helpful. However, at these prices, I shouldn't have to spend my vacation dealing with any issues. We were told that beach waitstaff could have brought us hotdogs from another restaurant, but the employee never offered that option. Overall they weren't helpful until you complained.