Sovereign Island Waterpark Holidays

On first arrival we liked what we saw. However once we got to the room we noticed the apartment had a strong smell of bleach. Inspecting the bathroom the shower floor looked like it needed to be fully regrouted and freshened. It was patchy which looked like they had been trying to clean mould from the grout. There also was silicone hanging like they had tried to seal it. We were told there was only one other standard room available which looked okay but the balcony was surrounded by trees with no view. We were offered a refund which we gladly accepted and found alternative accomodation.

Clean to what is expected

The location is amazing: right on the beach, easy walk into Surfers shops and eateries, free onsite parking, really well set up with three bedrooms, full kitchen and laundry with washer and dryer, two bathrooms and heaps of room to spread out a bit.

The toilet and bathroom. Has long black hair on it. Right near the spa there was a white jelly bean. The pillows were absolutely awful. Soft as anything. You had to fold them up to sleep. And the ln the beds were only doubles

Perfection in every way we will definitely be back…we have already stayed here teice

The room itself was comfortable and well-presented, but the lack of complementary amenities beyond basic tea and coffee was disappointing compared to other hotels in the same category. Unfortunately, the most negative part of our stay was the service — several staff members were noticeably rude, which really affected our experience and has made us hesitant to stay at another QT property in the future.

The toilet and bathroom. Has long black hair on it. Right near the spa there was a white jelly bean. The pillows were absolutely awful. Soft as anything. You had to fold them up to sleep. And the ln the beds were only doubles

Clean room, great staff and ammenities. Will stay again.

The pool was nice and not to far to walk to the beach.

Clean to what is expected