Chicago Adventure Holidays

Our stay at the Hilton Chicago was excellent. The staff was helpful and friendly, and we will consider staying at this hotel in the future.

Service and clean room - paying attention to the details

Everything was amazing. The staff were all very friendly and helpful

Decent room and the staff at the front desk and restaurant were friendly and helpful. The front desk area is cramped and confusing (i.e.) once you get your key card from check-in, it is so tight in that area that that it’s unclear how you get out of the area without pushing past the people in line behind you.

My husband and I were guests at this hotel, While we genuinely appreciated the warm and efficient welcome we received from the guest services team upon arrival, several aspects of our experience regrettably fell short of our expectations. Our room, in particular, was a significant disappointment. We found its ambiance to be rather sterile and unwelcoming, evoking a clinical rather than a comfortable and inviting atmosphere. Beyond the aesthetic, we encountered practical issues that impacted our comfort: the bathroom sink was notably clogged, and the handheld shower head was unfortunately non-functional throughout our stay. On a more positive note, the inclusion of a balcony was a pleasant feature that we appreciated. We also noted the extensive selection of items in the mini-bar; however, their exorbitant pricing was prohibitive. Indeed, my husband found it more economical and convenient to purchase all our snacks and beverages from a nearby CVS, located just a two-minute walk from the hotel. We were, however, pleased to utilize the VIP credit provided, which we gratefully applied towards our breakfast. Considering these various factors, our overall impression of the stay was regrettably mediocre. While some elements were satisfactory, the recurring issues with the room’s comfort and functionality, combined with the pricing of in-room amenities, significantly impacted our experience. As such, and with regret, we do not anticipate booking a return stay at this hotel again

Service and clean room - paying attention to the details