艾苏亚山谷海滩假期

Efficient check-in and check-out with free luggage storage. Convenient location for conference in Convention Centre, about 10 minutes walk across the park or along the beach. A few minutes walk to the metro but overall needs 25 minutes to reach city centre. There was no view from our room, opposite was a residential building. Our room was up-graded but it was the same room with additional slipper, bath cloak and coffee maker. We repeated request for a small water kettle but it was not provided until we talked to the hotel manager on the 3rd day of our stay (we stayed there for a week). There was only toilet paper in the whole room, our request for facial tissue was similarly only provided after talking to the hotel manager. House keeping was poor. Tea cups and plates were not cleansed or changed, quilt and bed not properly made , that were improved after conversation with the manager.

Location is good but the hotel is bad. No kettle no tea coffee or water in the room. AC not working properly and bed was very uncomfortable. They did nothing even after I complained

Booked 3 rooms and 2 rooms air conditioner don't work. It's summer so it's super hot and stuffy air. Can't sleep! They end up put a fan in a room and no fan for another. Day 2, they said they fixed it but obviously its not so 2 nights in a row no air conditioning. Super disappointed for a 4 stars hotel. (That's what they charge and claim on their website) finally they moved us to another 2 rooms after a serious negotiation and get 2 nights refund. One of the morning we had breakfast at their restaurant, it was 9.30am and they said scrambled egg is finished. However, their breakfast time won't finish till 10.30am. A lot of guests are upset about that, so i talked to the hotel manager and requested scrambled egg. After 10min, they serve scrambled egg again and I saw at least 10 more guests come in between 9.30am and 10.30am. How can a 4 star hotel told guests scrambled egg is finished far from breakfast end time?! We have no bath gel in our shower, instead, they put 2 shampoos. Not refill our box tissue. One day one of us not feeling well and rest at hotel, when she felt better and leave the room at 3pm, she told the front desk they can make the room but they said housekeeping already gone home! Interesting! Not sure how they got their 4 stars. I won't recommend anyone to stay there. The only positive part of the hotel is the location, it's close to Plaza Cataluna. Very convenient. But there are a lot of choice in that area value for money.

Good

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