Las Vegas Kid friendly Holidays

I almost never like to rate anything but this time I can't keep it quiet, the hotel was ok very clean in general, but what I didn't like and I need to complain is "no cleaning room service"!!!! since when they need to ask if you want your room to be clean?? and even when I say yes, they didn't do it, I have to dry my self with a wet towel, don't we pay for that, a clean room!! the few front desk people they have are rude, and not nice when asking questions, the service at the casino for drinks take forever or not showing at all, a lot of things change in Vegas and I know is on me I haven't been there in years but now you have to pay for Parking, pay for early check in, food is so expensive!!! what happen with those old days when you don't have to expend much to have fun :(

Not the way it is expected.

The instructions given to receive my room key at the hotel were 100% incorrect and that was frustrating. I stayed 2 nights and since i slept in the first night they never cleaned my room. I assumed they would when i left and nothing at all was cleaned. Very disappointing.

The rooms were good. The staff was good.

Location great and good drinking optiond

Absolutely love the upgrades the Venetian has invested in its renovations... the food hall that has close company, pizza, the sandwich place, howlin' rays & that place with the rooster were all amazing. It was so easy to go down from our room and find something amazing to eat. Also loved the spaciousness and cleanliness of our room with a view of the sphere.

I had a disappointing experience at checkout. I was promised several credits when checking in but at check out I was told it was a mistake and they would not honor the credits. Thats after we had already charged the food and drinks to our room assuming we would get credited. Person at check out was rude and unwilling to help. Other than that the hotel was OK

Appreciated the room upgrade on my first stay at the property

I almost never like to rate anything but this time I can't keep it quiet, the hotel was ok very clean in general, but what I didn't like and I need to complain is "no cleaning room service"!!!! since when they need to ask if you want your room to be clean?? and even when I say yes, they didn't do it, I have to dry my self with a wet towel, don't we pay for that, a clean room!! the few front desk people they have are rude, and not nice when asking questions, the service at the casino for drinks take forever or not showing at all, a lot of things change in Vegas and I know is on me I haven't been there in years but now you have to pay for Parking, pay for early check in, food is so expensive!!! what happen with those old days when you don't have to expend much to have fun :(

Not the way it is expected.

The room was fine but we should have explained that one closer to convenient location would have been better. I am handicapped and the walk to our room was terrible. And the elevator to the ride share was out of order for the 2 days we were there…so I had to walk up and down the stairs. Very inconvenient which caused me alot of discomfort and pain. As always I resent having to pay a resort fee for using nothing, but I know I have too! But we will be back again, but will make my limitations known.