Delaware River Region Kid friendly Holidays

Location literally can't be beat! Easy subway access and right in between Riverside and Central Park

Easy and early check in. Staff was welcoming and helpful. Traveled with a family of 4 (two kids), so the unit was more than enough space and the location suited our needs. Gym and laundry room was a plus! Would definitely stay here again.

We love the hotel and its location!! Super close to Chinatown, Noho, SoHo and very safe. The bakery next door sends croissants for the guests for breakfast everyday !! Will be back!!

Amazing location. Bell men will go above and beyond to make your stay pleasant and they will get you anything you ask for. Concierge desk employees are not helpful at all, and they do not even try. I asked for newspapers one morning and they just said we don't have it and they told me they don't know where to get it. Bell men overheard it and within 5 minutes one of them brought it to my room. Concierge desk at the towers lied that they don't have newspapers and when I saw a pile of them on the left side of the doors, I was told not to take it, since its only for the guests from the towers. I offered to pay but they said NO. Usually hotels deliver papers to your room for free but not this one. If you need help use bell men. They really made my stay so much better at this hotel.

This hotel is in a great location and my room was very nice. I loved the free coffee and the water machine that offered multiple flavors and sparkling/non sparkling options. The staff was also very friendly. My only complaint is the view I had from my room. I understand there weren’t any great views from this hotel based on its location, but mine was really bad as it overlooked an interior courtyard that housed equipment. Also because it’s so close to other sides of the building, there was absolutely no natural light that came into my room which was a shame because it was sunny every day. I would stay at this hotel again if I was in a different room.

Hotel clean and feel luxury. Good hotel

Service and cleanliness

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

Location literally can't be beat! Easy subway access and right in between Riverside and Central Park

Amazing location. Bell men will go above and beyond to make your stay pleasant and they will get you anything you ask for. Concierge desk employees are not helpful at all, and they do not even try. I asked for newspapers one morning and they just said we don't have it and they told me they don't know where to get it. Bell men overheard it and within 5 minutes one of them brought it to my room. Concierge desk at the towers lied that they don't have newspapers and when I saw a pile of them on the left side of the doors, I was told not to take it, since its only for the guests from the towers. I offered to pay but they said NO. Usually hotels deliver papers to your room for free but not this one. If you need help use bell men. They really made my stay so much better at this hotel.

We love the hotel and its location!! Super close to Chinatown, Noho, SoHo and very safe. The bakery next door sends croissants for the guests for breakfast everyday !! Will be back!!

Very outdated room with small window unit. Cleaning staff would turn off the window unit while we were out exploring so it would be VERY hot/humid when we got back in. (We went in the beginning of June). I will say the location was absolutely perfect. It was right in the theatre district, next to a little bodega and restaurant, and a block from Times Square.

Great location, comfortable bed, and a nice-sized room. Overall, the stay was enjoyable. I booked a Felix room but received a regular-sized room, which was a little disappointing. The check-in lines were very long, and the elevators were often crowded due to the number of guests. The bed was large and comfortable, but there weren’t enough pillows provided for the size of the bed. A good hotel with a convenient location, but a few areas could use improvement

Staff were all very kind. Front desk was accommodating and got us into our room early, which is very helpful when traveling with children. Breakfast had great variety and the restaurant staff went out of their way to engage with the kids. We would definitely stay again!