Cancun Romantic Holidays

Most employees are very nice and friendly

The resort is large, and the rooms are spacious. I loved knowing that, as a VIP Silver member through Expedia, I received several benefits. However, the resort is not very clean. The pool was dirty, and outside by the beach, you can’t really swim because of all the seaweed, which is only cleaned once a week. The restaurants are always full, and it was impossible to make a reservation. There was really no nighttime show; I expected a bit more. The buffet food, however, is excellent and offers a great variety.

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.

A wonderful time spent at the SMC resort. On this trip we didn't do the spa. It was a bit noisy than we're use to but we still had a relaxing time. We stayed as preferred club and not only was the service excellent in preferred but all over the resort. We cannot complain about the meals or our drinks and watching the entertainment outdoors under the moon and stars made it special. One drawback is they try to sell you timeshare but they did not pressure us when we declined. So thumbs up for SMC.

Clean Room. Food was really good, the staff was great. Airport shuttle we called the hotel 3 days before our arrIval and they scheduled our transportation. We chose the private transportation we didn’t had to wait for other people they picked us up fast.

A wonderful time spent at the SMC resort. On this trip we didn't do the spa. It was a bit noisy than we're use to but we still had a relaxing time. We stayed as preferred club and not only was the service excellent in preferred but all over the resort. We cannot complain about the meals or our drinks and watching the entertainment outdoors under the moon and stars made it special. One drawback is they try to sell you timeshare but they did not pressure us when we declined. So thumbs up for SMC.