Kakuuto Romantic Holidays

The stay was great. Staff was great. Lots of stores on sight. Enjoyed my time.

Me encantó el hotel 10/10

Overall great experience! Good atmosphere all around.

Clean property Good food options Best SPA! Beautiful pool grounds and food

Could not get wifi to work. There was only coffee in the room, not tea options. The floor was very loud with slammed doors and people talking at all hours of the evening and morning.

Overall great experience! Good atmosphere all around.

I love the property. So many great restaurants to choose from, close proximity to other resort and very helpful staff.

Stayed in south suites It was a perfect view of sphere A little bit of a walk but very private

1st! The internet is horrible. Unreliable. If you are traveling for Business you will be highly disappointed. It doesn’t work consistently in your room and the business center is pathetic. They say it’s a business center, but they have guests and children and even dogs and pets in there and absolutely impossible to do any kind of zoom call or work… every business person was struggling and having issues. It is not a dedicated business center, and the Internet is not reliable. It is loud and crowded and Not just was professionals. Breakfast: with my reservation breakfast was supposed to be included. What you get with breakfast is a small coffee and a toasted plain bagel or croissant. They have a full bakery and other food and it is not included in the breakfast selections. It is a small coffee and a plain bagel or plain croissant. I’m gluten-free and they would not substitute anything even though they had other options. The bar and café are way overpriced- freezing… They turned the music up so loud that it’s unbearable in the Lounge area… and the service is lacking… The room cleaning is lacking at best. Restocking the room was not consistent and the cleaning staff ALWAYS missed something… like sweeping the floor. No washcloths… or partial towel replacements. The front desk staff can be very snippy. No one knows what the other is doing. Inconsistent. Wish I could give a better review…

Me encantó el hotel 10/10

The location was still good for a Saturday stay with a lower rate b/c subway stations are close by as is Pier 11 to get over to DUMBO quickly. The neighborhood wasn’t a ghost-town even a good bit after midnight. Room was clean and nice.

It's my second time staying here. I stayedfor 4 days. Arrived early and staff were very accommodating for an early checkin. The room was spacious enough since it was only needed for some hours of sleep and clothe changing.The location is perfect....walking distance to broadway shows, restaurants and time square. The building I just loved; it's a beautiful structure built in 1901. Would definitely stay here whenever I visit again.

Me encantó el hotel 10/10

Could not get wifi to work. There was only coffee in the room, not tea options. The floor was very loud with slammed doors and people talking at all hours of the evening and morning.