Isla Contoy Romantic Holidays

The staff was superb

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

The check-in was okay. Despite being a VIP Expedia member, I was not offered any upgrade. I have visited five all-inclusive resorts in Cancun in the last five years, and this one does not meet the standard of a true 5-star resort. Room: Outdated. The rooms are not consistent with 5-star hotel standards. Bathrooms are 1 star standard. Food: Breakfast and lunch were not good at all. The food quality was poor, and we had to wait in line to be seated, which felt inappropriate for a luxury resort. Staff: Excellent. The staff were very friendly, helpful, and professional. Dinner: Dinner was acceptable, but reservations were inconvenient. You have to go downstairs and wait in line to make a reservation, and sometimes everything is fully booked. As a result, we couldn’t try all the restaurants we planned. Waiting in line to make dinner reservations at a 5-star hotel does not make sense. Coffee Shop: Only one location with limited options. Beach: Clear and beautiful. Swimming pools: Perfect. Kids club: staff super nice. Activities were good in general. We liked the staff a lot Overall: The resort was okay but overrated. Family friendly. It feels more like a 3–4 star resort, not a true 5-star property.

The staff were all very welcoming. The food was good to great! Loved that they had a Thanksgiving dinner for us.

Excellent resort, get a swim out room. Beautiful pool, ocean views, great food and the staff are incredibly nice and helpful. Customer service was tops.

We had a great experience at Garza Blanca Resort in Cancun. The food was delicious at every restaurant we tried, and the variety made every meal feel special. The pool and beach were absolutely beautiful—perfect for relaxing, swimming, and enjoying the sun. What truly made the trip unforgettable was the staff. Everyone we interacted with was warm, friendly, and went above and beyond to make sure we had everything we needed. Their attention to detail and genuine kindness really elevated our stay especially when traveling with a baby! Overall, it was an amazing trip, and we can’t wait to come back! Would highly recommend it for someone with kids!

The check-in was okay. Despite being a VIP Expedia member, I was not offered any upgrade. I have visited five all-inclusive resorts in Cancun in the last five years, and this one does not meet the standard of a true 5-star resort. Room: Outdated. The rooms are not consistent with 5-star hotel standards. Bathrooms are 1 star standard. Food: Breakfast and lunch were not good at all. The food quality was poor, and we had to wait in line to be seated, which felt inappropriate for a luxury resort. Staff: Excellent. The staff were very friendly, helpful, and professional. Dinner: Dinner was acceptable, but reservations were inconvenient. You have to go downstairs and wait in line to make a reservation, and sometimes everything is fully booked. As a result, we couldn’t try all the restaurants we planned. Waiting in line to make dinner reservations at a 5-star hotel does not make sense. Coffee Shop: Only one location with limited options. Beach: Clear and beautiful. Swimming pools: Perfect. Kids club: staff super nice. Activities were good in general. We liked the staff a lot Overall: The resort was okay but overrated. Family friendly. It feels more like a 3–4 star resort, not a true 5-star property.

Excellent resort, get a swim out room. Beautiful pool, ocean views, great food and the staff are incredibly nice and helpful. Customer service was tops.

The staff was superb

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

The check-in was okay. Despite being a VIP Expedia member, I was not offered any upgrade. I have visited five all-inclusive resorts in Cancun in the last five years, and this one does not meet the standard of a true 5-star resort. Room: Outdated. The rooms are not consistent with 5-star hotel standards. Bathrooms are 1 star standard. Food: Breakfast and lunch were not good at all. The food quality was poor, and we had to wait in line to be seated, which felt inappropriate for a luxury resort. Staff: Excellent. The staff were very friendly, helpful, and professional. Dinner: Dinner was acceptable, but reservations were inconvenient. You have to go downstairs and wait in line to make a reservation, and sometimes everything is fully booked. As a result, we couldn’t try all the restaurants we planned. Waiting in line to make dinner reservations at a 5-star hotel does not make sense. Coffee Shop: Only one location with limited options. Beach: Clear and beautiful. Swimming pools: Perfect. Kids club: staff super nice. Activities were good in general. We liked the staff a lot Overall: The resort was okay but overrated. Family friendly. It feels more like a 3–4 star resort, not a true 5-star property.