Edna Valley Ski Holidays

Amazing location and staff. Our little family, with two kids under 10, had a great time — clean rooms, good amenities. The highlight was the kind, helpful staff — who were always friendly and proactively helpful. The only knocks on our stay was the long elevator delays due to two elevators being down + they didn’t have enough bikes for us to use … which was odd for a weekday in the non-peak season. Not sure why they promote free courtesy bikes if they don’t have more than 6 total for 200+ rooms. I’d probably stay here again. The bikes being more readily available would’ve made that a definitely.

I paid my reservation in full prior. to my stay. They put a $200 hold on a credit card for incidentals of which the total of my incidentals were $346, but for some reason they authorized several charges, totaling over $1200, and they can’t tell me why! Extremely frustrated, I will never stay at a Fairmont hotel again.

I have stayed at the Andaz several times over the past year. The downtown view rooms are large with a smaller shower room. The main gripe i have is the $241 charge for parking and resort fee for two nights with tips on top. I just think this is excessive and greedy. I’m from the UK and we have views on these things.

I asked the front desk was there an microwave in the facility, within 5 minutes I had one being delivered to my room! Top tier! 10/10. Great location also. Wonderful customer service.

I paid my reservation in full prior. to my stay. They put a $200 hold on a credit card for incidentals of which the total of my incidentals were $346, but for some reason they authorized several charges, totaling over $1200, and they can’t tell me why! Extremely frustrated, I will never stay at a Fairmont hotel again.

Valet parking was strange, you had to use and sometimes they would bring your car and other times they would hand you the keys and point to the area your car was in.

Amazing location and staff. Our little family, with two kids under 10, had a great time — clean rooms, good amenities. The highlight was the kind, helpful staff — who were always friendly and proactively helpful. The only knocks on our stay was the long elevator delays due to two elevators being down + they didn’t have enough bikes for us to use … which was odd for a weekday in the non-peak season. Not sure why they promote free courtesy bikes if they don’t have more than 6 total for 200+ rooms. I’d probably stay here again. The bikes being more readily available would’ve made that a definitely.