Cap Cana Ski Holidays

The resort is beautiful, clean and quiet. Maria is the perfect butler (ask for her) trust me. You might even see an celebrity out here at Norah. We seen Akon.... must book SBG restaurant hands down best food ever

We wished the pools were better maintained and cleaned more regularly. The swim up bar was fun but the pool attached to it made us not want to go in. We also wish there were more food options on the room service menu.

Rafael, our butler is amazing. He has made the stay so welcomed and got us taken care at all aspects. We would like to come back again in April to see Rafael and enjoy the stay again. My daughter cried and said she misses Rafael.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

Rafael, our butler is amazing. He has made the stay so welcomed and got us taken care at all aspects. We would like to come back again in April to see Rafael and enjoy the stay again. My daughter cried and said she misses Rafael.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

Rafael, our butler is amazing. He has made the stay so welcomed and got us taken care at all aspects. We would like to come back again in April to see Rafael and enjoy the stay again. My daughter cried and said she misses Rafael.

We wished the pools were better maintained and cleaned more regularly. The swim up bar was fun but the pool attached to it made us not want to go in. We also wish there were more food options on the room service menu.