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关于芝加哥格尼温德姆拉昆塔套房酒店的点评

2.5 out of 5
芝加哥格尼温德姆拉昆塔套房酒店
5688 Northridge Rd, Gurnee, IL

点评

7.4

还可以

10 分 - 超赞。377 条好评，共有 1004 条点评" "
8 分 - 还可以。242 条好评，共有 1004 条点评" "
6 分 - 一般。143 条好评，共有 1004 条点评" "
4 分 - 很差。101 条好评，共有 1004 条点评" "
2 分 - 糟糕。141 条好评，共有 1004 条点评" "

7.4/10

清洁度

7.8/10

员工和服务

7.4/10

服务设施

7.0/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Elsa V

满意：清洁度、服务设施、住宿条件和设施
Pool was great
2024 年 5 月入住 1 晚

10/10 超赞

Maria

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
we got there at 2am and the staff was ready to check me in with a smile.
2024 年 5 月入住 1 晚

4/10 很差

Jose

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Jose

与配偶出行
满意：清洁度、员工和服务、服务设施
Overall good experience
2024 年 5 月入住 2 晚

6/10 一般

Douglas

与家人出行
满意：服务设施
不满意：员工和服务，清洁度
We were pretty surprised that we did not get daily room service as far as somebody coming to straighten the room up at least daily. Also, they change the breakfast time from 6 to 7 on Saturdays and they yelled at us when we came down early to have some coffee.
2024 年 5 月入住 3 晚

10/10 超赞

Jean

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was extremely friendly and helpful
2024 年 5 月入住 2 晚

8/10 还可以

Balynda，Spanaway

满意：员工和服务，清洁度
The hotel was really clean and we didn’t have any issues. The only things I would change would be better items for breakfast and the hot tub to be open.
2024 年 5 月入住 8 晚

10/10 超赞

Juan，Albuquerque

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 5 月入住 1 晚

10/10 超赞

Gena

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Naomi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always great staff, very clean, amazing pool! Within walking distance to a lot as well.
2024 年 5 月入住 2 晚

10/10 超赞

Miranda

与配偶出行
满意：员工和服务，清洁度
Very accommodating staff. Each one has gone above the average expectations of what customer service has become today.
2024 年 5 月入住 1 晚

10/10 超赞

Stan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stay was better than expected. Was met by what I think is the manager Turahn (spelling?) who did the best he could to allow an early check-in as my flight had arrived early for my granddaughter's HS Graduation. I got lost for an hour at the Cracker Barrel next door and came back and he assigned me a room. The room had recently been remodeled and was very updated. Staff is very friendly and do their best to please with a smile. I would recommend this as a comfortable, clean, safe placed to stay.
2024 年 5 月入住 2 晚

10/10 超赞

DUCARMEL

满意：清洁度、员工和服务、住宿条件和设施
Very friendly staff and good breakfast.
2024 年 5 月入住 2 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cul de sac
2024 年 5 月入住 1 晚

10/10 超赞

Stacy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff made our stay wonderful
2024 年 5 月入住 3 晚

8/10 还可以

Astone

Not bad at all
2024 年 5 月入住 1 晚

10/10 超赞

Julissa

满意：清洁度、员工和服务、住宿条件和设施
Súper bueno Trankilo accesible
2024 年 5 月入住 6 晚

10/10 超赞

Joefre Conde

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A
2024 年 4 月入住 2 晚

10/10 超赞

Brenda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean parking was easy we had a rv
2024 年 5 月入住 2 晚

10/10 超赞

Cristina

满意：清洁度、员工和服务、住宿条件和设施
Budget friendly.. comfortable rooms overall great experience
2024 年 4 月入住 5 晚

10/10 超赞

Isabel

2024 年 5 月入住 2 晚

10/10 超赞

patrick

与家人及幼儿出行, 与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean hotel with comfy beds, free quality breakfast and a very accommodating staff. We will definitely be staying again
2024 年 5 月入住 2 晚

2/10 糟糕

Skyler

2024 年 5 月入住 1 晚

10/10 超赞

Rabbie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staffs are sociable and hospitable
2024 年 5 月入住 1 晚
Patricia 于 2024年05月7日 的回复
Thank you for staying with us, we appreciate your feedback

10/10 超赞

Renate

与家人出行
满意：住宿条件和设施，服务设施
Enjoyed my stay
2024 年 4 月入住 2 晚
Patricia 于 2024年05月7日 的回复
Thank you for staying with us, we appreciate your feedback

6/10 一般

Abraham

The deposit is ridiculous and am waiting for them to return it in 3 to 5 business days. Breakfast is nothing to brag about. Stale bread. Not sure who edits reviews but their continued annoyance will delete my effirts
2024 年 4 月入住 2 晚
Patricia 于 2024年05月7日 的回复
We apologize for the inconvenience, thank you for bring your concerns to my attention. We are always looking for ways to improve

10/10 超赞

Arielle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Patricia 于 2024年05月7日 的回复
Thank you for staying with us, we appreciate your feedback.

10/10 超赞

Leonard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean room, nice front desk staffs.
2024 年 4 月入住 1 晚
Patricia 于 2024年04月30日 的回复
Thank you for staying with us

2/10 糟糕

Emmanuel

不满意：员工和服务
Please be careful while staying. Make sure they inspect the room before and after your stay. They will charge the smoking fee even if you dint smoke.
2024 年 4 月入住 2 晚
Patricia 于 2024年04月30日 的回复
I'm very sorry for the inconvenience, however we are a non-smoking hotel and take smoking very seriously..

10/10 超赞

Zoila

满意：清洁度
2024 年 1 月入住 2 晚
Patricia 于 2024年04月30日 的回复
Thank you for staying with us.

10/10 超赞

Bradley

与家人出行
满意：服务设施
Good place has a great breakfast including has pool and hot tub, some road noise as is close to hi way
2024 年 4 月入住 2 晚
Patricia 于 2024年04月23日 的回复
Thank you for staying with us.

2/10 糟糕

Siva

2024 年 4 月入住 1 晚
Patricia 于 2024年05月7日 的回复
Hi I truly apologize for the inconvenience, thank you for bringing this to our attention. We are always looking for ways to improve our service.

10/10 超赞

Liezel Ann

2024 年 4 月入住 3 晚
Patricia 于 2024年05月7日 的回复
Thank you for staying with us

8/10 还可以

Shawn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Son enjoyed that they had full breakfast
2024 年 4 月入住 3 晚
Patricia 于 2024年04月18日 的回复
Thank you for staying with us, we value your feedback.

8/10 还可以

Angeles

满意：清洁度、员工和服务、住宿条件和设施
😉
2024 年 4 月入住 1 晚
Patricia 于 2024年04月18日 的回复
Thank you for staying with us, We value your feedback.

2/10 糟糕

Johnathan

不满意：员工和服务、服务设施、住宿条件和设施
Smells like weed so dirty and ran down! DO NOT BOOK HERE.
2024 年 4 月入住 1 晚
Patricia 于 2024年04月9日 的回复
Thank you for sharing your concerns, i apologize for the inconvenience. We are always looking for ways to improve our services.

10/10 超赞

Sergio

满意：清洁度、员工和服务、住宿条件和设施
Muy buena
2024 年 4 月入住 2 晚
Patricia 于 2024年04月18日 的回复
Thank you for staying with us.

8/10 还可以

Kashmiere

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
My little family enjoyed our spring break stay!
2024 年 3 月入住 2 晚
Patricia 于 2024年04月18日 的回复
Thank you for staying with us

4/10 很差

Daniel

不满意：住宿条件和设施，清洁度
Patricia 于 2024年04月9日 的回复
We apologize for the inconvenience. we appreciate your business. thank you for bringing the issues to my attention, as we are always looking for ways to improve

10/10 超赞

Tabitha

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Patricia 于 2024年04月3日 的回复
Thank you for staying with us, we appreciate your business.

4/10 很差

Janise

与家人及幼儿出行
不满意：住宿条件和设施，员工和服务
Rooms could use some updates, but my major problem is on Mondays the entire hotel is shut down from water access from 11-3 pm. My family could not shower, flush the toilet, brush our teeth, wash our face or hands due to this issue. 4 hours without water is insane. They called the room at 9am that morning to inform us of this but apparently it’s something that is done every morning for water Maintenance. So this information could have been shared during check in on Saturday morning.
2024 年 3 月入住 3 晚
Patricia 于 2024年04月3日 的回复
We apologize for the inconvenience. we thank you for sharing your concerns.

4/10 很差

Daisy

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 7 晚
Patricia 于 2024年04月3日 的回复
We apologize for the inconvenience. we appreciate your business and we thank you for sharing your concerns with us.

2/10 糟糕

angelica

与家人出行
不满意：住宿条件和设施
Really bad service
2024 年 3 月入住 1 晚
Patricia 于 2024年04月3日 的回复
My apology for the inconvenience, here at Laquinta we strive to meet each of our guest expectations. we thank you for bringing this to our attention. we value your business and are always looking for ways to improve

10/10 超赞

Lashuna

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Bed was really comfortable staff was really nice
2024 年 3 月入住 1 晚
Patricia 于 2024年04月3日 的回复
Thank you for staying with us. We appreciate your business.

10/10 超赞

Jada

满意：服务设施
Nice clean room
2024 年 3 月入住 1 晚
Patricia 于 2024年04月3日 的回复
Thank you for staying with us . we appreciate your business

4/10 很差

Nicole

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wouldn’t stay here again. Dirty, very dirty. So loud, was kept up most of the night. Staff was nice. Not enough of them but they were nice.
2024 年 3 月入住 1 晚
Patricia 于 2024年04月3日 的回复
We apology for the inconvenience. thank you for bringing this to our attention. We are always looking for ways to improve

10/10 超赞

Ambrose，Cheignieu-la-Balme

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, very polite and professional
2024 年 3 月入住 2 晚
Patricia 于 2024年04月3日 的回复
Thank you for staying with us. we appreciate your business

8/10 还可以

Criselda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My kids and I enjoyed the stay for our 2 night stay.
2024 年 3 月入住 2 晚
Patricia 于 2024年04月3日 的回复
Thank you for staying with us. we appreciate your feedback

10/10 超赞

Carlos

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
Great Stay
2024 年 3 月入住 2 晚
Patricia 于 2024年03月27日 的回复
Thank you for staying with us, we appreciate your business.

2/10 糟糕

Mamta

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
They didn’t give the Room service next day . Not clean . Not giving proper Answer . WIfi doesn’t work . Not even hot water comes for shower this morning .
2024 年 3 月入住 2 晚
Patricia 于 2024年03月27日 的回复
We apologize for the inconvenience. thank you for bring this to my attention. we value your business and are always looking to improve.