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"Everything was perfect in this hôtel "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"This was our second time staying at Gora Hanaougi, and we had an even better time than our first trip. We opted to stay two nights this time so we could go tour Hakone after a restful night’s sleep. As always, the food and experience were phenomenal. Since we stayed two nights, the chef made sure we had different dinner options the second night so we could try new cuisines. Despite other guests staying at the facility, the staff is able to make it feel like we’re the only ones there for a private and premium experience. Megumi was also exceptional. She spoke perfect English and attended to all our needs during breakfast dinner service. She also served as a resource for helping direct our transportation needs to and from the facility. In addition to the warm hospitality, both the private and public onsens were clean and well maintained. The public facilities have the temperature adjusted already, whereas private ones can be controlled to your liking. Overall, we really enjoyed our stay here and would come again in a heartbeat!"

"Stayed one night and a traditional Japanese room. The room was spacious (for Japanese standards) and clean. Balcony with View and sounds of the rushing river. The highlight of the hotel is definitely the onsen. Multiple indoor and outdoor bathing/soaking opportunities. We spent time in both public and private sections. Private was ¥2000 for 45 minutes. Also, a dry sauna, relaxing room, and massage chairs. Very helpful staff who gave a restaurant recommendation – – which was one of our favorite restaurants in all of Japan."

"The hotel is amazing especially the free breakfast offered. Very very nice breakfast and the food changed daily. The staff is very friendly. The hotel with 3 lifts which is very handy and also vending machines available with 100 yen drinks. (Amazing) Location is quite good and room is spacious."

"We only planned for a 1 night stay in Hakone for our holiday and regret making it so short. The Ten-Yu hotel is excellent with great amenities and attentive staff members. Really enjoyed having the private hot spring bath on the balcony!"

"Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited."

"Absolutely loved the gym and coed onsen which we spend a few hours a day in relaxing. The breakfast was outstanding and the service throughout hotel was top notch. We stayed in a suite which was so comfortable we didn’t want to leave. We would definitely come back. Thanks for having us:)"

"We loved our stay at Hyatt recency Hakone. The staff members are very nice, patient, polite, helpful, and very thoughtful. The free shuttle service between the hotel and Odawara, Sounzan, and Gora stations were so convenient. The hotel room was big and beautiful. Beds were comfortable. The onsen was very relaxing and doesn’t need a reservation. W"