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关于贝斯特韦斯特奥黑尔酒店的点评

2.5 out of 5
贝斯特韦斯特奥黑尔酒店
10300 W Higgins Road, Rosemont, IL

点评

7.4

还可以

10 分 - 超赞。671 条好评，共有 1842 条点评" "
8 分 - 还可以。460 条好评，共有 1842 条点评" "
6 分 - 一般。283 条好评，共有 1842 条点评" "
4 分 - 很差。219 条好评，共有 1842 条点评" "
2 分 - 糟糕。209 条好评，共有 1842 条点评" "

7.6/10

清洁度

7.8/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

7.2/10

环保

点评

6/10 一般

zhuo

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Not very satisfied, when we checked in the elevator broke, the front desk service staff wrong order processing for a long time, the attitude is not very good. When we went downstairs, we found the rats in the hallway, the hygiene was not up to standard, and the room was just passable. The receptionist lady was particularly rude and inpatient when I called to ask about the shuttle time to the airport.
2024 年 5 月入住 1 晚

10/10 超赞

Yu

满意：员工和服务
—
2024 年 3 月入住 1 晚

10/10 超赞

Jiawen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚

10/10 超赞

Yufan，Springfield

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 12 月入住 2 晚

10/10 超赞

zhi

2023 年 9 月入住 2 晚
KP 于 2023年09月29日 的回复
Thank you for staying with us!

2/10 糟糕

Ziming

2021 年 8 月入住 1 晚

4/10 很差

Priscilla

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
The elevator was not working but the front desk girl was so helpful to get us a room on the first floor. The frig did not work. I got in so late why would I read directions on how to use the frig. Apparently, the directions say to flip a light switch. My food spoiled the next day. The last day I stayed there were ants at the breakfast bar.
2024 年 5 月入住 1 晚

8/10 还可以

anahi

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Clean and staff very friendly.
2024 年 5 月入住 1 晚

8/10 还可以

Douglas J

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very Good breakfast with waffles, scrambled eggs, potatoes, corned beef hash, yogurt, juices, cereals. Bed very comfortable. Good Fitness Room with treadmills, multi-station weight machine, yoga mats. Drawbacks: restaurants are not walkable (Hitachi across the street was closed at 8 pm), waited for 55 minutes for complimentary shuttle.
2024 年 5 月入住 1 晚

10/10 超赞

Autumn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This stay was everything that I needed after returning back to the States from a 3-week trip to Europe. The hotel shuttle was convenient and faster than what I read in other reviews. My bed was very comfortable and the breakfast was good. They even had room service, but after 20 hours of traveling, I skipped dinner and just showered and went to bed. I had read a review from another woman staying there alone where she was made to feel uncomfortable by a man claiming to be maintenence trying to come into her room. This scared me and should be something that all women traveling alone should be wary of, so I want to note here that nothing like this happened to me during my 1-night stay. My room was on the first floor facing the parking lot, so I immediately shut the curtains so nobody could see in. The room had both a deadbolt and a door stopper thing that wouldn't let it open more than an inch even if someone were able to get past the deadbolt. So fortunately nobody tried to get in my room, and even if they did, I trusted that the door could not be broken into.
2024 年 5 月入住 1 晚

10/10 超赞

Cynthia，Breezy Point

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

ryan

满意：员工和服务
It was a good stay and close for what we needed. Basic, close airport hotel
2024 年 5 月入住 1 晚

2/10 糟糕

Stephen Joseph，Orlando

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible dirty and very rundown Please don't stay here. Then they had the nerve to change my $20.00 to hold my bags while I spent the last day in the city. The staff were incredibly rude and unprofessional
2024 年 2 月入住 2 晚

2/10 糟糕

Michael

与家人出行
不满意：员工和服务，清洁度
Desk clerks were extremely RUDE!
2024 年 5 月入住 1 晚

8/10 还可以

Jemmy

满意：清洁度、服务设施、住宿条件和设施
People nice
2024 年 5 月入住 2 晚

6/10 一般

Alma

2024 年 5 月入住 1 晚

10/10 超赞

Patricia，Cleveland

满意：清洁度、员工和服务、住宿条件和设施
Excellent
2024 年 5 月入住 1 晚

8/10 还可以

Marjorie

与配偶出行
满意：清洁度、员工和服务、服务设施
Was ok, just not the nicest place weve stayed for the price.
2024 年 5 月入住 2 晚

6/10 一般

Jose

团体旅客
满意：服务设施
Air conditioning in the room make so much noise.
2024 年 5 月入住 2 晚

8/10 还可以

Amie

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Simple issues with room were resolved immediately. Staff exceeded expectations. Facility clean and modern decor. Better than expected for price point. Would stay again.
2024 年 5 月入住 2 晚

8/10 还可以

Ana

满意：清洁度、员工和服务、住宿条件和设施
Nice
2024 年 5 月入住 1 晚

6/10 一般

Maria Teresa

与家人出行
满意：员工和服务，清洁度
The staff was very helpful and nice.
2024 年 5 月入住 1 晚

4/10 很差

Wendy

满意：员工和服务
不满意：住宿条件和设施
The elevator was broken. My room had a broken mirror and no remote for the TV.
2024 年 5 月入住 1 晚

6/10 一般

Elda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Carole

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel smelled stale or something. We wished we brought an air freshner.
2024 年 5 月入住 1 晚

10/10 超赞

Royal

满意：服务设施
Cristina is an extraordinary employeer.
2024 年 5 月入住 1 晚

2/10 糟糕

cody

与家人出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was by far the worst stay I’ve ever had at any hotel. Upon arrival at 2:46 the desk clerk made us wait to check in until 3pm. He sat at his desk on his phone while I stood in front of him until exactly 3:00 at which time he just gave me my key. The elevators have been out of service for over a month and the staff failed to notify us about that. There were walls in the hallways with the wallpaper missing. Our room was infested with ants and the carpets were sticky and damp. The “convenient shuttle service took an hour to pick us up while we were standing out in cold and rain. We had to call the hotel 3 times before the shuttle actually came, and the person at the front desk was condescending and made it clear he did not care about us. We complained in the morning to the manager and as we were talking to him another guest came to the desk and he ignored us mid-sentence and began helping that customer while we stood beside them frustrated for over 5 minutes until he “had time for us”. In all seriousness it felt like a race issue and it felt as though this individual didn’t take treat us as well as other guests based on the color of our skin. Other hotel staff complained to us during our stay saying how poorly run and awful it was to work in this hotel, and that they were currently trying to find somewhere else to work. DO NOT STAY HERE
2024 年 5 月入住 3 晚

10/10 超赞

LoisEzenwa

满意：员工和服务、服务设施、住宿条件和设施
Accessible
2024 年 5 月入住 1 晚

10/10 超赞

James

与配偶出行
满意：员工和服务，清洁度
Property is clean an welcoming. However, electric connections in rooms are spotty, and elevators were not all operational.
2024 年 5 月入住 1 晚

8/10 还可以

Dalphus，Fayetteville

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was just fine. Check in went smoothly. Bed were comfortable. There was only one outlet in the room that would charge our devices. There were two of us with three devices to charge. Was a disappointment only one would not accept the adapter. Only one electrical outlet could be used with our wall plug-in.
2024 年 5 月入住 1 晚

10/10 超赞

Eddy

2024 年 3 月入住 1 晚

8/10 还可以

mike

满意：员工和服务
It was decent
2024 年 5 月入住 1 晚

10/10 超赞

Paula

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I stayed here for an early flight out of O’Hare. It had everything I needed and was quiet and clean. The staff at the front desk were welcoming, friendly and helpful and the shuttle to and from the airport was very convenient, and reliable.
2024 年 5 月入住 1 晚

10/10 超赞

Benjamin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was an excellent hotel in a very convenient location for getting to and from ORD.
2024 年 5 月入住 1 晚

8/10 还可以

Roland

满意：员工和服务，清洁度
Airport pickup wasn’t smooth. I could not find the information about shuttle rides to and from O’Hare airport. Then I had to wait about 45 minutes after calling the hotel several times before I was picked up. On a positive note, proximity to the airport is good given that it takes about 5 to 10 minutes of commute time
2024 年 5 月入住 1 晚

10/10 超赞

Kimberly，Peosta

与家人出行
满意：服务设施，员工和服务
We were looking for inexpensive hotel with shuttle to airport. As a bonus right hotel was right next to Portillos- Chicago Hotdogs. Nothing fancy but looking forward to using our hotel savings overseas. Shuttle runs regularly, staff friendly, room average, hotel feels worn but hotel is a nice one and done for the purpose of catching a flight. Regular waffle- microwave eggs/bacon/potato breakfast. Remember this is right next to airport so you will hear the soft purring of those iron birds 24-7 so bring a sound machine if you sleep light.
2024 年 5 月入住 1 晚

10/10 超赞

Nicholas

商务旅客
满意：清洁度
Close to Airport
2024 年 5 月入住 1 晚

2/10 糟糕

Matthew

不满意：员工和服务
I booked a room, but needed to cancel. Very rude and not helpful AT ALL!!! They charged me and I didn't even stay there. Beware!!!!
2024 年 5 月入住 1 晚

2/10 糟糕

Ezra Mahi

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
2024 年 5 月入住 1 晚

6/10 一般

sruthartha

满意：员工和服务，清洁度
Escalators are not working and got room in second floor
2024 年 5 月入住 1 晚

10/10 超赞

Keegan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was a small amount of confusion right away where the shuttle was going to pick us up at O'Hare, but we quickly got that resolved (if flying domestic go to door 2E on the first floor of the airport). Once we arrived we had friendly staff and a clean room after a long day of travel. The complimentary breakfast was good and there was no hassle for a late check out. Good experience at a very good price.
2024 年 5 月入住 1 晚

10/10 超赞

juan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent shuttle service !!!
2024 年 5 月入住 2 晚

6/10 一般

Katie

2024 年 5 月入住 1 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exelente, cerca del Aeropuerto y el personal muy amable
2024 年 4 月入住 1 晚

10/10 超赞

Horacio

满意：清洁度、员工和服务、住宿条件和设施
Very good service
2024 年 4 月入住 2 晚

2/10 糟糕

harry

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Nelson

满意：清洁度、员工和服务、住宿条件和设施
Todo excelente
2024 年 5 月入住 1 晚

8/10 还可以

Barbara

满意：员工和服务，清洁度
It’ll do for a night.
2024 年 5 月入住 1 晚

10/10 超赞

Gerardo

2024 年 5 月入住 1 晚

8/10 还可以

Jae

2024 年 5 月入住 1 晚