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关于芝加哥市中心河北希尔顿安泊酒店的点评

4 out of 5
芝加哥市中心河北希尔顿安泊酒店
600 N State St, Chicago, IL

点评

8.0

很好

10 分 - 超赞。1067 条好评，共有 2273 条点评" "
8 分 - 还可以。526 条好评，共有 2273 条点评" "
6 分 - 一般。322 条好评，共有 2273 条点评" "
4 分 - 很差。194 条好评，共有 2273 条点评" "
2 分 - 糟糕。164 条好评，共有 2273 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

6/10 一般

Eduardo

团体旅客
不满意：服务设施
They haven’t return yet my daily deposit with total of 200$.
2024 年 5 月入住 2 晚

10/10 超赞

Marianne

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Trish

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 5 月入住 3 晚

8/10 还可以

Calvin

与家人出行, 与配偶出行
满意：员工和服务，清洁度
The tvs and the thermostat need to be updated asap. Elevators need to be update and fixed. There should be a kid friendly pool and an Adult pool! Room was very warm and muggy yet the thermostat said 65 and wouldnt go lower. Good location. But a BUNCH of kids. So take that into consideration. Rooms were clean
2024 年 5 月入住 3 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 超赞

Manish Kumar

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I thoroughly enjoyed the stay at this hotel with my family. Lots of breakfast options like omelette, Pan cakes, fresh melons to name a few. Daily free evening drinks and snacks were awesome. Pool was very clean and well maintained. Overall staff and hotel were beyond my expectations and would highly recommend this hotel for families visiting Chicago downtown. They upgraded my room to premium suite due to unavailability of the regular one that I booked.
2024 年 5 月入住 5 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 超赞

Lilybeth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
City center and convenient.
2024 年 5 月入住 5 晚

8/10 还可以

Rocio

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
The check in counter staff was very rude and not helpful. Over priced over night parking. Absolutely horrible. Breakfast eggs were nasty. No ventilation in the bathrooms which was bad. The hair dryer was broken and not usable. Everything else was lovely, the room, the beds, very aesthetically pleasing.
2024 年 5 月入住 3 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 超赞

Josephine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Location is close to almost everything, (attractions, dining and shopping). Breakfast good selection and happy hour a bonus.Facilities clean and provide excellent customer service.
2024 年 5 月入住 4 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 超赞

Benjamin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice comfortable stay.
2024 年 5 月入住 1 晚

10/10 超赞

Louise

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent facility
2024 年 5 月入住 3 晚

10/10 超赞

Jeffrey

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would definitely stay again. Comfortable bed. Plenty of room. Free breakfast and evening reception are great added benefits. Good location. Staff was super friendly. Especially the bellman.
2024 年 5 月入住 2 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 超赞

Nadia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean and spacious. Great location!
2024 年 5 月入住 1 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

6/10 一般

Jasha

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Brunilda

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like embassy suites
2024 年 5 月入住 3 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 超赞

Robert

与家人出行
满意：服务设施
Subway nice restaurants nearby . Buses ..Garrets. Everything right there
2024 年 5 月入住 3 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 超赞

Danielle

满意：清洁度、员工和服务、住宿条件和设施
Love the convenience of checking in and out.
2024 年 5 月入住 1 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

4/10 很差

jong soo

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
그냥 저렴한 모텔같은 곳 수압도 약하고 온수도 잘 안나옴 샤워하기 힘듬 다만 주변 가까운 곳에 관광하기가 좋음
2024 年 5 月入住 1 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 超赞

Athir

满意：住宿条件和设施
Parking is very expensive
2024 年 5 月入住 4 晚

10/10 超赞

Van Thanh

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like it.My daughter like breakfast and snacks.It’s free.
2024 年 5 月入住 4 晚

10/10 超赞

dean

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel at a reasonable price
2024 年 5 月入住 1 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 超赞

Noor，Ottawa Hills

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Clean. Good breakfast. Friendly staff
2024 年 5 月入住 2 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

4/10 很差

Michelle

满意：清洁度
2024 年 5 月入住 2 晚

10/10 超赞

Lucy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

4/10 很差

Jayne

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

ERIKA PAOLA

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
En la recepción son groseros y no hablan español.
2024 年 4 月入住 7 晚

10/10 超赞

Amir，Des Moines

Great value for the price. Very clean looking and extremely responsive staff. Location is excellent, with the entire Chicago downtown within a walking range.
2024 年 4 月入住 2 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

6/10 一般

Armi

与家人出行
不满意：住宿条件和设施，清洁度
The rooms are small and dark
2024 年 4 月入住 3 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a great stay. Room was clean and comfortable. Staff was extremely friendly and helpful. The included breakfast exceeded my expectations.
2024 年 4 月入住 5 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

8/10 还可以

jeffrey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
No issues
2024 年 4 月入住 3 晚

8/10 还可以

ILIAS

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel, clean, quiet and within walking distance to major attractions. Pool was a bit small and it would be nice to have more selections at breakfast but overall a good stay.
2024 年 4 月入住 3 晚
Guest Services Team 于 2024年05月14日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

8/10 还可以

matt

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

8/10 还可以

Maliya

与家人出行
Hotel was beautiful. I loved the food. The place needs better signs. Like where the ice machines are in every floor. Which floor has the pool on it etc. the front desk wasn’t very informative either. I know they see a lot of people a day but that shouldn’t get in the way have making a guest feel welcomed and comfortable.
2024 年 4 月入住 2 晚
MGW 于 2024年04月29日 的回复
We appreciate your business, and we will make sure that we address the front desk staff appropriately. Thank you again and we look forward to your next stay here at the Embassy Suites River North.

8/10 还可以

April

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved the location and we were able to walk everywhere. The breakfast was delicious and the staff did a great job with keeping the area clean and the breakfast line moving with how busy it was. The evening reception was super nice! Our only concern was we were not expecting $79/night for parking. I wish it was posted on the website that it was per night. We were under the impression it was $79 for our whole stay.
2024 年 4 月入住 3 晚
MGW 于 2024年04月29日 的回复
We are pleased to hear that you enjoyed your stay with us, and we look forward to your next visit here at the Embassy Suites River North.

8/10 还可以

Brenda

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚

6/10 一般

Brian

与配偶出行
满意：员工和服务
Needs lots of attention to maintenance details (i.e. toilet paper holder was coming off wall, shower curtain was torn, towels were fraying, closet doorhandle was swinging on one screw)
2024 年 4 月入住 1 晚
Guest Services Team 于 2024年04月30日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 超赞

Jennifer，Springfield

2024 年 4 月入住 2 晚

10/10 超赞

lorie

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is awesome & the free big breakfast was amazing! We parked around the corner in a covered garage which was nice & close.
2024 年 4 月入住 1 晚

2/10 糟糕

Cory

满意：住宿条件和设施
2024 年 4 月入住 2 晚

6/10 一般

Vivian

与家人出行
不满意：清洁度
La habitación 522 que fue en la que nos quedamos estaba sucia, principalmente debajo de la nevera ( hasta un bobo de bebé había), mucho polvo y olor a perro por la mesa de la sala.
2024 年 4 月入住 4 晚
Guest Services Team 于 2024年04月30日 的回复
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 超赞

Shatice

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and fully staffed. I enjoyed the experinece
2024 年 4 月入住 2 晚

10/10 超赞

Jasmine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We like the free breakfast that was included with our stay. Made it easier not having to find breakfast in the morning. Just was one less headache having to deal with. The free omelet bar was our favorite.
2024 年 4 月入住 2 晚
MGW 于 2024年04月29日 的回复
We are glad you hear that you enjoyed your stay and the complimentary breakfast. We thank you and hope to see you again soon here at the Embassy Suites River North.

8/10 还可以

Jorge

满意：清洁度、员工和服务、住宿条件和设施
King breakfast
2024 年 4 月入住 6 晚

10/10 超赞

Laura Lisa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Julia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was greeted nicely by staff. Room was clean and spaceful.
2024 年 4 月入住 1 晚

10/10 超赞

Sinestra

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The amenities are great and the look of the hotel is beautiful. The staff was unfriendly and sometimes rude. There was also a huge group (over 40) of kids that were running the halls and fighting resulting in the police being called. Staff was not helpful in that incident and even ignored the calls made to the front desk to report what we were seeing.
2024 年 4 月入住 2 晚

10/10 超赞

PATRICIA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very beautiful and the rooms were great!! Breakfast was also really good and convenient, would highly recommend to stay at this Embassy .
2024 年 4 月入住 3 晚

10/10 超赞

Ashley

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice renovations! The staff was professional, rooms were clean, and the breakfast and happy hour was great!!
2024 年 4 月入住 2 晚

8/10 还可以

Jill

2024 年 4 月入住 1 晚

10/10 超赞

John

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were great. Comfortable and spacious.
2024 年 4 月入住 3 晚

6/10 一般

Meghna

2024 年 4 月入住 3 晚