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关于芝加哥北岸迪尔菲尔德希尔顿安泊酒店的点评

4 out of 5
芝加哥北岸迪尔菲尔德希尔顿安泊酒店
1445 Lake Cook Rd, Deerfield, IL

点评

8.8

超赞

10 分 - 超赞。955 条好评，共有 1511 条点评" "
8 分 - 还可以。321 条好评，共有 1511 条点评" "
6 分 - 一般。114 条好评，共有 1511 条点评" "
4 分 - 很差。63 条好评，共有 1511 条点评" "
2 分 - 糟糕。58 条好评，共有 1511 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Can

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room is great! Big and cozy! I miss the amazing breakfast.
2023 年 12 月入住 6 晚
GMJS 于 2024年01月8日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Chin Han

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
GMJS 于 2023年09月19日 的回复
Thank you for the awesome 10 out of 10 rating we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Ta-cheng

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It is clean. Good service.Nice breakfast.
2023 年 5 月入住 1 晚
GMJS 于 2023年05月22日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Hong

2022 年 5 月入住 3 晚

10/10 超赞

Hsin-Ju

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
2022 年 1 月入住 3 晚
GMJS 于 2022年01月10日 的回复
We’re so happy that you had an enjoyable. Thank you for the review and we look forward to your next visit.

10/10 超赞

真实旅客

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
设施完善 服务员态度非常好
2021 年 7 月入住 5 晚
JM 于 2021年08月1日 的回复
Thank you for taking a moment to share your experience with us, We appreciate your feedback and look forward to welcoming you back again soon.

10/10 超赞

Jennifer

Everything was clean and great
2024 年 5 月入住 1 晚
GMJS 于 2024年05月12日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Jennifer

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didnt like that breakfast wasnt served at 6 am .
2024 年 5 月入住 1 晚
GMJS 于 2024年05月11日 的回复
We are disappointed that we did not fully impress you. We apologize that our weekend breakfast hours are 7am- 10:30am since weekend guests come down to enjoy our full made to order breakfast later in the morning. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 超赞

Marquatta

满意：清洁度
Love
2024 年 4 月入住 5 晚
GMJS 于 2024年05月8日 的回复
Thank you for the lovely rating. We truly take pride in providing great customer service. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

shalin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall experience was very good.
2024 年 5 月入住 2 晚
GMJS 于 2024年05月7日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Armand

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff were very friendly and accommodating
2024 年 5 月入住 2 晚
GMJS 于 2024年05月6日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Jeannette，Wilmette

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely A Very nice hotel. Clean, Great Food Service and Comfortable Beds and Space. Swimming in the morning before 10am is best. Family Friendly Place. Great Front Desk staff. Thanks 😊
2024 年 5 月入住 1 晚
GMJS 于 2024年05月6日 的回复
Thank you for the lovely review. We truly take pride in providing great customer service and it is wonderful to have you mention our fantastic team. It brings us great joy to know how much you loved your accommodations and that we met and exceeded all of your needs. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

2/10 糟糕

Christopher

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：住宿条件和设施，清洁度
We checked in and we did a check for bed bugs like we do at every hotel we stay in. Sure enough we found one on one of the beds so we left immediately.
2024 年 4 月入住 1 晚
GMJS 于 2024年05月2日 的回复
We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. We did have our pest control professional services team come out to inspect the guest suite and no bed bug activity was found. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

8/10 还可以

David

与家人出行
满意：员工和服务，清洁度
Property shows signs of wear. Rooms are spacious and breakfasts are ample. Staff is very friendly.
2024 年 4 月入住 2 晚
GMJS 于 2024年04月30日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Lourdes

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚
GMJS 于 2024年04月30日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

2/10 糟糕

Vicki

不满意：住宿条件和设施
2024 年 4 月入住 2 晚
Nicole 于 2024年04月24日 的回复
I have reached out personally to you regarding your recent stay. I'd appreciate if you can share any details you may have for us regarding your stay.

2/10 糟糕

Chandra

与家人及幼儿出行
不满意：员工和服务
Everything with checking in and out was fine,the breakfast was good the only issues I encountered was my room was cold from the time I checked in till leaving when called the front desk to tell them about the heat not working they sent a Maintenance guy that came within a reasonable time frame but didn’t do anything but laugh and ask when was I leaving and simply cut off the air and left and said the room will eventually heat up but it didn’t so I went to the front desk to ask for a blanket and without looking said there was no more ; the pool was okay but I couldn’t enjoy the hot tub because it was overcrowded with kids n babies that wasn’t supposed to be in there to began with as their parents sat around drinking beer and allowed their kids to run wild … on top of all the stares me and my family received from the yt people I felt very uncomfortable and as if my presence was unwelcome and issues was not seen to because of my color skin
2024 年 4 月入住 1 晚
GMJS 于 2024年04月30日 的回复
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 超赞

Ramsey

满意：清洁度、员工和服务、住宿条件和设施
Loved this hotel!
2024 年 4 月入住 2 晚
GMJS 于 2024年04月19日 的回复
We’re truly delighted to know we have exceeded your expectations and you had a wonderful stay at the Embassy Suites Chicago North Shore, Deerfield. Thank you for the lovely review and we hope to welcome you back again when you return to the area

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a very nice place to stay. No complaints at all.
2024 年 4 月入住 1 晚
GMJS 于 2024年04月19日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Kimberly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a very enjoyable stay. Only complaint is the fan in the bathroom didn’t work. Nice and clean with friendly staff.
2024 年 4 月入住 3 晚
GMJS 于 2024年04月15日 的回复
We are so happy that you had enjoyable stay. We apoligize the fan did not work.Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Anastasiia

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Small pool for such a big hotel. Can't swim in the evenings, there's no place to go (
2024 年 4 月入住 1 晚
GMJS 于 2024年04月15日 的回复
While we are happy you enjoyed an overall great stay, We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. We do offer adults only swim from 10pm-11pm.It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 超赞

Carolyn

满意：清洁度
2024 年 4 月入住 1 晚
GMJS 于 2024年04月15日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Daisuke

2024 年 4 月入住 1 晚
GMJS 于 2024年04月30日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

6/10 一般

Jeffrey

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 4 月入住 1 晚
GMJS 于 2024年04月7日 的回复
It appears that you had an average stay. We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 超赞

Alicia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good stay!
2024 年 4 月入住 2 晚
GMJS 于 2024年04月4日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Shantell

2024 年 3 月入住 1 晚
GMJS 于 2024年04月30日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

brian，ingleside

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
GMJS 于 2024年04月1日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Keith James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Hotel
2024 年 3 月入住 5 晚
GMJS 于 2024年03月27日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Candace

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a lovely stay with the friendly team at the embassy suites. The location is a little difficult as it’s fairly cut off from the neighboring areas but the team made up for it by going above and beyond.
2024 年 2 月入住 1 晚
GMJS 于 2024年03月25日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Kathryn

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚
GMJS 于 2024年03月25日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
GMJS 于 2024年03月25日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Lillian

与配偶出行
I don’t like when I called the front desk and asked for an extra blanket I was told there is already a blanket in the room. The response should have been ok we will bring you a blanket.
2024 年 3 月入住 1 晚
GMJS 于 2024年03月22日 的回复
We are disappointed that we did not fully impress you. You are correct, we did not respond in the correct manner in regard to your request and we apologize. This is not typical of our hotel and front desk team, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 超赞

Arthur

满意：清洁度、员工和服务、住宿条件和设施
Quit
2024 年 3 月入住 1 晚
GMJS 于 2024年03月15日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Neal，Anaheim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk and kitchen staff were very helpful.
2023 年 12 月入住 3 晚
GMJS 于 2024年03月15日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Jalisa

满意：清洁度、员工和服务、住宿条件和设施
Nice
2024 年 3 月入住 2 晚
GMJS 于 2024年03月12日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Jeannette，Wilmette

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed this Hotel Everytime, Swimming pool, Early Breakfast 😁 for early risers. Family friendly 😁 Fitness Center 😁 Cooks Listen carefully for Omelette making. 😁 Extra Towels was needed and delivered in timely manner. 😁 I wish pool area had rubber mates on floor near areas where a slip could happen for elders who come in to watch& sit, More smiles at front desk please.
2024 年 3 月入住 1 晚
GMJS 于 2024年03月11日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

mustafa

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I come here every month at least twice, some rooms are nice others need some attention from the management.
2024 年 2 月入住 1 晚
GMJS 于 2024年03月4日 的回复
We are so happy that you had enjoyable. Our management team will be made aware of your comments. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Milagros

2024 年 3 月入住 2 晚
GMJS 于 2024年03月27日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Brenda

与家人出行
满意：住宿条件和设施，员工和服务
The complimentary breakfast was amazing and I absolutely loved the omelettes!! ❤️
2024 年 2 月入住 2 晚
GMJS 于 2024年03月4日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved our awesome full made to order breakfast. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Home

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast and friendly staff.
2024 年 2 月入住 1 晚
GMJS 于 2024年02月29日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Inna

与家人出行
满意：住宿条件和设施，服务设施
Great location
2024 年 2 月入住 2 晚
GMJS 于 2024年02月27日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Mark G

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super nice and helpful!! We where there for my son's graduation from the Navy and i thought it was a great and convinced area between the airport and base to stay. The breakfast was really good tbe 2 ladies that was cooking and keeping food out and cleaning did an excellent job plus the drinks at night was nice. I would most definitely stay again.
2024 年 2 月入住 3 晚
GMJS 于 2024年02月26日 的回复
We wanted to take this opportunity to sincerely thank you for your extremely favorable review and positive feedback regarding our staff and your stay! We are thrilled that you enjoyed your stay with us, and we were so very pleased to have you as our guest! We very much look forward to your next stay with us here at the Embassy Suites Chicago North Shore Deerfield.

10/10 超赞

Anadela

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
GMJS 于 2024年02月26日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Vyacheslav

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
GMJS 于 2024年02月25日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Markesha

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The staff was helpful, hotel was super clean and the parking was free.
2024 年 2 月入住 2 晚
GMJS 于 2024年02月25日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Scott

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
GMJS 于 2024年02月22日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Antonio

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was amazing! The room was great!! Had a very special time on Valentine’s Day with my wife wink wink!!
2024 年 2 月入住 1 晚
GMJS 于 2024年02月20日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Aviel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
GMJS 于 2024年02月22日 的回复
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 还可以

Rebecca

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love the dining options and daily happy hour. The location was very close to where I had to go each day. I wish there were more options for breakfast items at the daily continental breakfast and that the hotel was a bit cleaner. I will be back soon.
2024 年 2 月入住 3 晚
GMJS 于 2024年02月19日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 超赞

Louisa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was great for a family stay. The property was clean, bright and the staff were a great help. The breakfast had a great selection of items available to suit a range of diets and ages. My only one issue was the random times that housekeeping came. There seemed to be no structure and could turn up at any time. This could be quite an inconvenience.
2024 年 2 月入住 3 晚
GMJS 于 2024年02月16日 的回复
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield