BBQ/野餐场地

关于芝加哥绍姆堡万豪费尔菲尔德套房酒店的点评

3 out of 5
芝加哥绍姆堡万豪费尔菲尔德套房酒店
700 National Parkway, Schaumburg, IL

点评

9.0

非常棒

10 分 - 超赞。519 条好评,共有 792 条点评" "
8 分 - 还可以。187 条好评,共有 792 条点评" "
6 分 - 一般。47 条好评,共有 792 条点评" "
4 分 - 很差。21 条好评,共有 792 条点评" "
2 分 - 糟糕。18 条好评,共有 792 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

JIWEN

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The front desk clerk was very nice and considerate.
2023 年 11 月入住 1 晚

2/10 糟糕

Debby,Ivins

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

6/10 一般

Amber

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Was on the 1st floor couldn’t sleep guest kept slamming the doors
2024 年 4 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年04月23日 的回复
Amber, I'm sorry to hear about your experience with noisy guests slamming doors. We apologize for any inconvenience this may have caused during your stay. We'll address this issue with our team to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 超赞

Erika

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good experience
2024 年 3 月入住 3 晚

10/10 超赞

Emlyn

2024 年 3 月入住 1 晚

10/10 超赞

Holly

满意:清洁度
2024 年 3 月入住 2 晚

8/10 还可以

Amy

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was in a good area and easy to get around
2024 年 2 月入住 1 晚

8/10 还可以

Susan

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean hotel, not stuffed into a bunch of other stuff. Staff pleasant, good location as far as convenience and access to food etc
2024 年 3 月入住 1 晚

10/10 超赞

Kelly

2024 年 3 月入住 2 晚

10/10 超赞

Marie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is clean. Staff very friendly and breakfast is good
2024 年 3 月入住 3 晚

10/10 超赞

Zantrece

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice comfortable and clean
2024 年 3 月入住 1 晚

10/10 超赞

Christina

满意:住宿条件和设施,服务设施
Clean and comfortable
2024 年 2 月入住 1 晚

10/10 超赞

Ryan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Anas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience all around.
2024 年 2 月入住 1 晚

2/10 糟糕

Jeffrey

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

4/10 很差

sonny,ann arbor

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
The fire alarm ring 1:30am midden of the night.wake up the whole building can't good back to sleep.need to wake up 6am that morning.
2024 年 2 月入住 1 晚
Operations Director 于 2024年02月21日 的回复
Dear Sonny, Thank you for taking the time to share your feedback with us. We deeply apologize for the disturbance caused by the fire alarm during your stay. We understand how disruptive it must have been to be awakened in the middle of the night, especially when you had an early start the following morning.Please be assured that the safety and well-being of our guests are of utmost importance to us, and while we take necessary precautions to ensure such incidents are minimized, unfortunately, they can still occur unexpectedly.We sincerely regret any inconvenience this may have caused you and the other guests in the building. We will be investigating the cause of the alarm and taking steps to prevent such occurrences in the future.We value your patronage and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.Warm regards,

8/10 还可以

Kathleen

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were travelling with our 2 children. The location is easy to access from the road and the entrance is accessible. Parking was a little tight, but not too bad. There's a pool and exercise facilities. The complimentary breakfast was pretty good. It was mostly quiet while we were there. The room was very nice; very clean and in good condition.
2024 年 2 月入住 1 晚

10/10 超赞

Beth

2024 年 2 月入住 1 晚

8/10 还可以

LASHANNA,Frankfort

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel for the price. Check in was easy, and general area was nice. Didn’t like the fact the hotel shared a common pool with the hotel next door. Overall satisfied.
2024 年 2 月入住 1 晚

10/10 超赞

Myia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

stephanie

与家人出行
I am paranoid when it comes to cleanliness of a hotel. They kinda freak me out. Let me tell you, this place is thoroughly cleaned. The staff was exceptionally nice and the hotel itself was updated. I’m very pleased with our stay here
2024 年 2 月入住 1 晚

10/10 超赞

Cecilia

满意:清洁度、员工和服务、住宿条件和设施
There is a bar, full breakfast, nice size pool, room service, clean rooms. Overall experience great!!
2024 年 2 月入住 1 晚

10/10 超赞

Yelda

满意:清洁度、员工和服务、住宿条件和设施
Clean and safe, courteous and helpful staff; excellent breakfast
2024 年 1 月入住 2 晚

10/10 超赞

Sarah

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet, comfortable room, friendly staff and nice variety for free breakfast. Would definitely recommend.
2024 年 2 月入住 1 晚

10/10 超赞

Joan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was wonderful. The Staff are great and ber helpful.
2024 年 1 月入住 2 晚

10/10 超赞

Barbara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

James

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfy beds, friendly staff, quiet, very clean.
2024 年 1 月入住 3 晚

6/10 一般

Teresa

与家人出行
满意:员工和服务,清洁度
不满意:服务设施
You use way too much styrofoam and plastic - consider paper plates for dining. Also, the pool area and water were freezing.
2024 年 1 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Teresa, Thank you for sharing your feedback. We appreciate your concern about our environmental impact and will certainly consider alternative, eco-friendly options for dining materials. Our apologies for any inconvenience with the pool temperature – we'll address this promptly to enhance the overall experience.Your insights are invaluable, and we're committed to making improvements based on your suggestions. We hope to welcome you back for an even better stay.

4/10 很差

Gopinath

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 1 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Gopinath, Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Your comments are important, and we'll use them to improve. If there are specific concerns you'd like us to address, please feel free to share.

10/10 超赞

Amy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Amy, Thank you for the wonderful 5/5 review! We're delighted you enjoyed your stay. Looking forward to welcoming you back!

6/10 一般

Galina

2024 年 1 月入住 2 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Galina, Thank you for sharing your feedback in your recent 3/5 review. We value your honest input and appreciate you taking the time to let us know about your experience.We apologize if there were aspects of your stay that did not meet your expectations. Your feedback is important to us, and we would like to learn more about your specific concerns to address them appropriately.If you have any additional details or suggestions you'd like to share, please feel free to reach out. We strive to continuously improve and hope to have the opportunity to better meet your expectations in the future.Thank you for choosing our hotel, and we hope to welcome you back for a more positive experience.

10/10 超赞

Christine

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Christine,Thank you for taking the time to share your wonderful 5/5 review! We are thrilled to hear that you had a positive experience during your stay.Your satisfaction is our top priority, and we appreciate your kind words. If there are any specific highlights or aspects of your visit that you would like to share, or if there's anything we can do to make your future stays even more enjoyable, please let us know.We look forward to welcoming you back for another fantastic stay!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you so much for your outstanding 10/10 review! We're thrilled to learn that your stay at our hotel was exceptional.Your positive feedback means a lot to us, and it's always our goal to provide the best possible experience for our guests. If there are specific aspects of your stay that stood out to you or if there's anything you'd like to share, we'd love to hear more.We look forward to the pleasure of hosting you again on your next visit!Best regards,

8/10 还可以

Reginald

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Quick getaway
Couldn't find my reservation. Front desk lady keep coughing no mask.
2023 年 12 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Reginald, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced in locating your reservation and for any discomfort caused by the front desk situation.Your comments are concerning, and we take them seriously. Rest assured, we will address the issues you raised to ensure a smoother and safer experience for our guests. We appreciate your understanding and would like to assure you that this is not reflective of our usual standards.If your travels bring you back to our area, we would be grateful for the opportunity to provide you with a much-improved experience. Please feel free to reach out if there's anything specific we can do to make amends.Thank you for bringing this to our attention.

10/10 超赞

Blake

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I'm never disappointed at a Marriott property. The Fairfield Inn & Suites was a wonderful place to stay while we visited family and met up with friends after Christmas. The entire hotel was built in 2018, so nothing is outdated or worn. The staff was wonderful and friendly. The bathroom light switch is a nightlight – it glows when the light is flipped off, so you can use the bathroom in the middle of the night without having to turn on the big blinding light. THAT is such a simple fix to an annoying problem, and I love it. We will stay here again next time we're in town.
2023 年 12 月入住 3 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Blake, Thank you for choosing to stay with us at Fairfield Inn & Suites and for sharing your wonderful experience in your review! We are delighted to hear that you had a fantastic time during your visit with family and friends after Christmas.Your kind words about our recently built property, friendly staff, and the innovative bathroom light switch are greatly appreciated. We're thrilled that this simple feature added to your overall comfort and convenience.It would be our pleasure to welcome you back on your next visit to town. If there's anything specific you'd like for us to prepare or improve upon for your next stay, please let us know.Safe travels, and we look forward to hosting you again!

8/10 还可以

Barbara,Phoenix

与家人出行
满意:员工和服务,清洁度
No hot water at all and bathroom light for mirrow wasn’t bright enough to give optional normal light or bright lights for make up and shaving since hard to see face.
2023 年 12 月入住 4 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you for taking the time to share your feedback, and we appreciate your honest review. We apologize for the inconvenience you experienced with the lack of hot water and the bathroom light.Please rest assured that we take your comments seriously, and we will address these issues promptly to ensure a more comfortable stay for our guests. Your insights are valuable in helping us improve our services.We would love the opportunity to make it up to you on your next visit. If you choose to stay with us again, please let us know if there's anything specific we can do to enhance your experience.Thank you for bringing this to our attention.

10/10 超赞

Parvathy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, convenient location. Perfect for business travel, couples or families
2023 年 12 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you for taking the time to share your positive 5/5 review! We're thrilled to hear that you found our hotel clean and conveniently located. It's wonderful to know that our accommodations are suitable for various types of travelers, whether on business or with family and loved ones.We appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please don't hesitate to let us know.Looking forward to welcoming you back!

10/10 超赞

Wilfredo

2023 年 12 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you so much for your fantastic 10/10 review! We are thrilled to hear that your experience at our hotel was perfect.It's always our goal to provide the highest level of service, and your positive feedback is truly rewarding. If there's anything specific that made your stay exceptional or if you have any suggestions for further improvement, please feel free to share.We look forward to welcoming you back for another wonderful stay in the future.

8/10 还可以

Heather

2023 年 11 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you for sharing your feedback and giving us an 8/10 rating. We're pleased to hear that your stay was positive overall.If there are specific areas where you feel we could improve and earn that extra 2 points, we would greatly appreciate more details. Your insights are crucial in helping us enhance our services and ensure a better experience for our guests.We hope to have the opportunity to welcome you back and provide an even more satisfying stay.

10/10 超赞

Craig

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and comfy
Everything was very good. Breakfast had eggs and meat for my diabetes. Room was very clean. The only thing missing was no USB charge ports in the room.
2023 年 12 月入住 3 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you so much for your glowing 10/10 review! We're delighted to hear that everything was to your satisfaction, especially the breakfast options catering to your dietary needs and the cleanliness of your room.We appreciate your feedback regarding the absence of USB charge ports in the room. Your input is valuable to us, and we'll certainly take it into consideration as we continue to enhance our amenities.We hope to have the pleasure of hosting you again, and please feel free to reach out if there's anything specific you'd like to see in your room during your next stay.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The stay was great! It was losing the game, losing at the casino, unbelievable traffic, overspending on pizza and a congested downtown that put a damper on things 😂
2023 年 12 月入住 2 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
We're thrilled to hear that despite the challenges you faced during your stay, you still found it to be a great experience! Losing at the game and casino, dealing with traffic, overspending on pizza, and navigating a congested downtown can indeed be quite the adventure.Your sense of humor shines through, and we appreciate your positive outlook. If there's anything we can do to enhance your next stay or make your time with us even more enjoyable, please don't hesitate to let us know.Looking forward to the opportunity to welcome you back for another round of fun and laughter!

10/10 超赞

Robert,State College

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property and friendly staff
2023 年 12 月入住 2 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our property nice and our staff friendly.It's our goal to provide a welcoming and enjoyable stay for all our guests, and your feedback is truly appreciated. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more.We look forward to welcoming you back in the future for another fantastic stay.

10/10 超赞

Igor

2023 年 11 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2024年01月22日 的回复
Thank you for taking the time to share your 5/5 review! We're thrilled to know that your experience with us was exceptional.If there are any specific aspects of your stay that stood out to you, or if there's anything you believe we can improve upon, we'd love to hear more. Your feedback is invaluable as we continuously strive to provide the best possible service to our guests.We look forward to the opportunity of hosting you again in the future.

10/10 超赞

Bart

满意:清洁度、员工和服务、住宿条件和设施
Room was very clean
2023 年 11 月入住 1 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2023年11月29日 的回复
Bart, Thank you for taking the time to share your feedback with us. We are delighted to hear that your room met your expectations in terms of cleanliness. Providing a clean and comfortable environment for our guests is one of our top priorities, and we are glad to know that we succeeded in this aspect during your stay.

10/10 超赞

Sharon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was very quiet. The heating system didn't make noise when it went on and off. Spacious rooms and lobby spaces. The coffee was strong enough. The breakfast was standard but the toaster didn't work right!
2023 年 11 月入住 4 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2023年11月29日 的回复
Sharon, Thank you for taking the time to share your experience with us. We're delighted to learn that you enjoyed a quiet stay in our spacious rooms and appreciated the tranquil ambiance created by our heating system.It's wonderful to hear that you found our lobby spaces to be accommodating, and we're pleased that our coffee met your expectations with its robust flavor.We apologize for the inconvenience caused by the toaster during breakfast. Your feedback is valuable, and we'll promptly address the issue to ensure that all our guests can enjoy a seamless breakfast experience.We appreciate your positive comments and hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything specific you'd like us to improve or enhance during your next visit, please feel free to let us know.Thank you once again for choosing to stay with us and for sharing your thoughts.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Just ok
Generally Fairfield Inn was ok. Very nice bed but pillows too fluffy - had a stiff neck each morning. If in room 403 make sure you shower in the morning when the water is hot. Otherwise showers at night are lukewarm. Breakfast: usually two meat options, eggs were watery, potatoes so very odd. Oatmeal was runny but had many nice additions to make palatable. Yogurt was bland and also seemed watery - both nonfat and low fat options. Raisin Bran tasted stale. English muffins & butter were good. A/C worked well! Good location & close to many good restaurants.
2023 年 11 月入住 2 晚
Fairfield Inn & Suites Chicago Schaumburg 于 2023年11月29日 的回复
Thank you for taking the time to share your feedback about your recent stay at Fairfield Inn. We're pleased to hear that you found the bed comfortable, and we appreciate your compliments on the English muffins, butter, and the efficient functioning of the A/C.We apologize for the inconvenience you experienced with the pillows, and we'll certainly take note of your comment regarding their fluffiness. Our aim is to ensure a restful night's sleep for all our guests, and your feedback helps us make the necessary adjustments.Regarding the water temperature in room 403, we apologize for any inconsistency you encountered. We'll address this issue promptly to ensure that all our guests have access to hot water at any time of the day.We appreciate your honest input on the breakfast options. Rest assured, your comments about the eggs, potatoes, oatmeal, yogurt, and Raisin Bran have been shared with our culinary team. We are committed to providing a satisfying and varied breakfast experience, and your insights will aid us in making the necessary improvements.It's fantastic to hear that you enjoyed our convenient location, close to many good restaurants. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 超赞

Ricardo

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

4/10 很差

Aire

满意:员工和服务
不满意:客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Edward

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved this place, it was closed to everything we needed.
2023 年 11 月入住 4 晚