大堂
查看供应情况

关于芝加哥夏姆堡喜来登福朋饭店的点评

3 out of 5
芝加哥夏姆堡喜来登福朋饭店
1100 East Higgins Road, Schaumburg, IL

点评

8.8

超赞

10 分 - 超赞。137 条好评，共有 217 条点评" "
8 分 - 还可以。44 条好评，共有 217 条点评" "
6 分 - 一般。18 条好评，共有 217 条点评" "
4 分 - 很差。8 条好评，共有 217 条点评" "
2 分 - 糟糕。10 条好评，共有 217 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Xiao，Schaumburg

满意：清洁度、员工和服务、住宿条件和设施
Perfect
2024 年 4 月入住 1 晚
Lynzie York - General Manager 于 2024年04月17日 的回复
Dear Xiao,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Hyung

满意：清洁度、员工和服务、住宿条件和设施
It is very nice to stay
2024 年 5 月入住 1 晚
Lynzie York - General Manager 于 2024年05月24日 的回复
Dear Hyung,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般

Arif

与配偶出行, 商务旅客
不满意：服务设施
The staff at check in double charged my credit card suppose to charge around 1200 he charged $3,600 ran my card thrice causing next day embarrassment when charging at a restaurant in front of a client .. complained to manger she said only at checkout would they refund ..at check out she said will take probably 15 days , was yea eking for business room they only cleaned once every two days ..
2024 年 5 月入住 6 晚
Lynzie York - General Manager 于 2024年05月24日 的回复
Dear Arif,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Scott，Carlisle

满意：清洁度、员工和服务、住宿条件和设施
Check in was quick and efficient. The rooms were very nice, clean and comfortable. Shopping and plenty of choices for restaurants/ food choices were available too.
2024 年 5 月入住 1 晚
Lynzie York - General Manager 于 2024年05月20日 的回复
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Pimaa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Lynzie York - General Manager 于 2024年04月23日 的回复
Dear Pimaa,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Mieka

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet Environment, friendly staff and very nice rooms.
2024 年 4 月入住 1 晚
Lynzie York - General Manager 于 2024年04月9日 的回复
Dear Mieka,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Regina

满意：清洁度、员工和服务、住宿条件和设施
It is a nice hotel. Nice rooms. Kind staff.
2024 年 3 月入住 1 晚
Lynzie York - General Manager 于 2024年03月26日 的回复
Dear Regina,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 很差

Eric

满意：住宿条件和设施，员工和服务
不满意：清洁度
My stay at the hotel was very pleasant until my last weeks in the hotel someone stolen a gold chain necklace from my belongings. It is very unfortunate that employees at this facility will do such a thing.
2024 年 1 月入住 12 晚
Lynzie York - General Manager 于 2024年02月15日 的回复
Dear Eric,Thank you for taking the time to let us know about your experience while staying with us. Your experience of with your gold chain necklace missing from your room is below our standard. Please allow me some time to research this issue and I will contact you regarding the investigation.

10/10 超赞

Kenneth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Full bar.
2024 年 1 月入住 2 晚
Lynzie York - General Manager 于 2024年02月5日 的回复
Dear Kenneth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Craig

满意：清洁度、员工和服务、住宿条件和设施
Bed was comfortable, staff friendly and informative, overall a great nights stay
2024 年 1 月入住 1 晚
Lynzie York - General Manager 于 2024年01月29日 的回复
Dear Craig,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Manuel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good!
Lynzie York - General Manager 于 2024年01月11日 的回复
Dear Manuel,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Yeej

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Lynzie York - General Manager 于 2024年01月11日 的回复
Dear Yeej,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Melissa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Melissa,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Eric

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay no complaints!!
Lynzie York - General Manager 于 2024年02月15日 的回复
Dear Eric,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

MONIQUE，Miami

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like how the environment was so quiet and reserved. The staff were very welcoming and it felt like home for the days I stayed.
2023 年 11 月入住 2 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Monique,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Elizabeth，Chicago

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. There was not a microwave but I was only staying one night so that was not a big deal. The place smelled wonderful due to the Scent Air machine they were using. The only negative was that my upstairs neighbors were loud!!
2023 年 11 月入住 1 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Heather

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 糟糕

Jalak

不满意：清洁度、员工和服务、住宿条件和设施
Rude staff
2023 年 9 月入住 1 晚

10/10 超赞

Corrie

2023 年 10 月入住 1 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Corrie,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Eduardo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cigarrete smoke odor in the first room they offered ; I complained and they gave me another room in a higher floor
2023 年 9 月入住 7 晚

10/10 超赞

BRENDA

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely loved the cleanliness, quiet, room darkening shades and level of comfort provided! Will keep this on our to “stay at” list! I guess the old adage is true… you get what you pay for!! (And then some!)😎
2023 年 9 月入住 1 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Brenda,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Laurie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Home away from Home! Always a great stay here. The Hotel is very clean and modern, and the staff always treats me well. ( I stay here 4 nights each month for work)
2023 年 9 月入住 4 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Laurie,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 糟糕

Jalak

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
staff was rude
2023 年 9 月入住 1 晚

10/10 超赞

Sandra K

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I come to Schaumburg every week for business. This is now my favorite!
2023 年 9 月入住 1 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Sandra,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Lillian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will Stay Here Again!!
The room was perfect!! Very roomy it was quiet and the AC was amazing. The staff was very polite.
2023 年 8 月入住 2 晚
Lynzie York - General Manager 于 2024年01月5日 的回复
Dear Lillian,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Lynzie York - General Manager 于 2024年01月11日 的回复
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Ganesan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Lynzie York - General Manager 于 2024年01月11日 的回复
Dear Ganesan,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Mitchell

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚

8/10 还可以

Paresh

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Property was clean. Very nice room. We had issue with the breakfast in the morning. When we checked in, the front desk staff told us breakfast is until 11 am. We went there at 10:30. Breakfast was already closed. A different staff member said they gave breakfast only until 10 but the staff while checking in had made a mistake and told us a wrong time. We had to catch a flight so we had to rush to the airport without eating anything. Even after asking, the front desk didn’t give juice or fruit or yogurt.
2023 年 7 月入住 1 晚

10/10 超赞

EJ

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nightie Night
Great, clean , safe area about 10 miles from O'Hare airport. restaurants and shopping nearby. Staff was super nice and quick check in. Quiet establishment so you'll get a good night's sleep.
2023 年 7 月入住 1 晚

8/10 还可以

Chaminda

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall comfy stay. Management was not able to access the computer to find out what my exact charge for incidentals was, but that may be a computer issue. Did find a hair on the night stand too. The waste container, which was a dual trash and recycle container, in the room too small, particularly in the recycle component. I do also think the room service should be every day, not every 3 days. That being said, overall a comfortable and great hotel! 4 out 5 stars i would give for sure
2023 年 7 月入住 4 晚

8/10 还可以

Karina

2023 年 7 月入住 1 晚

6/10 一般

Vijaya Kumar

满意：住宿条件和设施，清洁度
不满意：员工和服务
I got downgraded as the room I booked was not available. After that I got my credit card charged twice and the manager would argue with me that they need to charge twice. Not a good experience checking in.
2023 年 7 月入住 1 晚

10/10 超赞

Jennifer

2023 年 7 月入住 1 晚

6/10 一般

Rodolfo

2023 年 7 月入住 1 晚

10/10 超赞

Jay

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Nicolette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, comfortable and good location.
We enjoyed our stay very much.
2023 年 6 月入住 4 晚

10/10 超赞

Vanessa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚

10/10 超赞

Jhonytra

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice stay
2023 年 5 月入住 1 晚

8/10 还可以

Yuji

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Some details to improve but excellent
Overall it was comfortable stay. The hotel is clean and updated, but for some reason, the floor is not flat and bathroom exhaust vent was so old. I hope they will fix these details at some point.
2023 年 5 月入住 1 晚

6/10 一般

Jamy

满意：员工和服务
2023 年 5 月入住 1 晚

10/10 超赞

Melanie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We only stayed one night. So we were in and out. But it would have been nice to experience the amenities the hotel had to offer. They seemed very up to date and clean.
2023 年 5 月入住 1 晚

10/10 超赞

Amber

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 3 晚

10/10 超赞

Jodi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location close to Woodfield Mall, shops and restaurants. This is our second stay here and we will be back again!
2023 年 5 月入住 2 晚

4/10 很差

Mariam Isabel Baranda

不满意：清洁度、员工和服务、住宿条件和设施
Room wasn’t ready yet no breakfast included
2023 年 5 月入住 2 晚

10/10 超赞

Guadalupe

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Easy quick check-in. The room was great. I would stay here again.
2023 年 5 月入住 1 晚

8/10 还可以

Jason

2023 年 4 月入住 1 晚

10/10 超赞

Aaron

2022 年 11 月入住 1 晚