Dear Mr./Ms. Cocke,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire front desk team and leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Priyanca SehgalFront Desk Supervisor

We greatly appreciate your kind feedback. We do hope you will come back and see us the next time your in the Schaumburg area.

We are so happy you enjoyed your stay with us, and we hope to see you again the next time you are in the area

Thank you so much for your feedback, we always encourage ways to improve our service and hotel. Your input is greatly appreciated. We hope you will stay with Springhill Suites for your future hotel needs

I apologize for the lack of towels in the pool area. Our staff is aware of this issue and working diligently to get this resolved. Thank you so much for your fedack.

Thank you for your response and we will look into what we can do to update our bathrooms.

Dear Askar,We are so happy to hear that you enjoyed your stay with us and we greatly appreciate your feedback about the breakfast. We will look into this and I will be sure that management is aware as well. We hope to see you again the next time you visit the area.

Thank you for staying with and thank you for your feedback. We do have housekeeping service after 5 days, and or sooner upon request. We apologize if this was not explained to you at check-in. I will be sure our desk staff is all on top of informing our guests at check in moving forward.

Thank you Kimmisha for your feedback. I am so sorry to hear that you feel that our property is not clean. We strive to improve everyday in anyway we can. I will be sure management and housekeeping is aware so that the right protocols are in place.We do hope you will give us another chance the next time you come to visit the area.

Thank you so much for staying with us, and we are very happy to hear you had a pleasant visit. We hope you come back to visit again soon

Dear Derrick,Thank you for your feedback about your experience with us. We are very sorry to hear that this happened on your birthday celebration while you were staying with us. The toilet overflowing in your room is below our standard. We strive to help make each guests stay as comfortable and pleasant as possible.I will be sure to share this with our Maintenance and Housekeeping leadership team so we can prvent this from occuring in the future.We do hope you will give us a second chance the next time you travel to our area.Sincerely,Trudy BrisboisFront Desk Associate

Dear Ephraim,Thank you for your feedback about your recent stay you had with us. We are so sorry to hear about the poor smell in the room and the broken sofa bed. I will be sure we address these problems with our housekeeping and maintenance staff so that they do not continue to be a problem.We do hope you will give us another chance the next time you are in the area.Sincerely,Trudy BrisboisFront Desk Supervisor

Dear Dana,I am sorry to hear that The room was unpleasant with thin walls, and the breakfast was not to your liking. Our hotel staff does strive to do our best and make our guests happy in any way we can. We appreciate your feedback and I will be sure to notify my management about the beds and breakfast so that we can improve.I hope you will see us again the next time you are in the area.