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关于芝加哥绍姆堡索尼斯塔 ES 套房酒店的点评

3 out of 5
芝加哥绍姆堡索尼斯塔 ES 套房酒店
901 E Woodfield Office Ct, Schaumburg, IL

点评

9.0

非常棒

10 分 - 超赞。647 条好评，共有 1003 条点评" "
8 分 - 还可以。238 条好评，共有 1003 条点评" "
6 分 - 一般。64 条好评，共有 1003 条点评" "
4 分 - 很差。27 条好评，共有 1003 条点评" "
2 分 - 糟糕。27 条好评，共有 1003 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Siovhan

满意：清洁度、员工和服务、住宿条件和设施
I loved the apartment feel of the property. The grill was a plus, the staff assisted with everything we needed as possible. The pool was closed but of course since it was an outdoor.
2024 年 5 月入住 2 晚
Sonesta Family 于 2024年05月22日 的回复
Dear Siovhan,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 一般

Rama

与配偶出行
满意：员工和服务
This is an "okay" place to stay. My wife and I just spent a couple of nights, but probably will not stay again. The good comments: landscaping around property is nice and buildings look great from the outside. Having a private entrance is wonderful. Our room was not perfectly clean and needs some repairs. When we entered the room, it was freezing so we tried to heat the place up...the heat did not work. The bathroom is very tiny and the sink is outside of the bathroom. The main bed is comfy, but the couch is uncomfortable. The AC unit is constantly blowing a very loud fan all day and night. It was noisy outside during the night with other guests and we could constantly hear the people above us. We did not try the breakfast buffet, but the area seemed clean and inviting. The staff were very friendly. Only one trash can in the entire hotel. We needed to ask for an extra blanket as the room was always cold.Overall, the room needed updating.
2024 年 5 月入住 2 晚
Sonesta Family 于 2024年05月22日 的回复
Dear Rama,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 还可以

heather

商务旅客
满意：住宿条件和设施，清洁度
A nice place that is convenient to markets
2024 年 5 月入住 4 晚
Sonesta Family 于 2024年05月22日 的回复
Dear heather,Thank you for the review. We look forward to seeing you again soon!

10/10 超赞

Nancy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice extended stay hotel with amenities. It resembled a simple furnished 1 bedroom apartment.
2024 年 5 月入住 1 晚
Sonesta Family 于 2024年05月7日 的回复
Dear Nancy,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 超赞

pak

2024 年 4 月入住 1 晚

8/10 还可以

Dawn

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
It was a perfect stay for what I needed. Will recommend for families and pet parents
2024 年 4 月入住 6 晚
Sonesta Family 于 2024年04月12日 的回复
Dear Dawn,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 超赞

Daniel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great value
2024 年 4 月入住 2 晚
Sonesta Family 于 2024年04月12日 的回复
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

10/10 超赞

Darshawne

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Sonesta Family 于 2024年04月12日 的回复
Dear Darshawne,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 超赞

Daniel

2024 年 4 月入住 3 晚
Sonesta Family 于 2024年04月27日 的回复
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

8/10 还可以

marcelo，são paulo

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
thats ok, I think the breakfast could be better
2024 年 3 月入住 8 晚
Sonesta Family 于 2024年04月4日 的回复
Dear marcelo,Thank you for the review. We look forward to seeing you again soon!

10/10 超赞

Agim

2024 年 3 月入住 1 晚
Sonesta Family 于 2024年04月23日 的回复
Dear Agim,Thank you for the 5/5 review. We look forward to seeing you again soon!

4/10 很差

Joe

与家人出行
不满意：服务设施
I paid for a fully stocked hotel with kitchen. The kitchen did not have proper utensils to cook. No hot pads, no cookie sheets, and no coffee filters. The bathroom did not have conditioner. The furnace was broken and kept cycling from super hot and super cold. There were surcharges for parking and I was charged for an early check in when I was right on time. Do not recommend
2024 年 3 月入住 3 晚
Sonesta Family 于 2024年04月4日 的回复
Dear Joe,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 超赞

Anthony

2024 年 3 月入住 1 晚
Sonesta Family 于 2024年04月19日 的回复
Dear Anthony,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 超赞

Deminica

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Sonesta Family 于 2024年03月31日 的回复
Dear Deminica,Thank you for the 5/5 review. We look forward to seeing you again soon!

8/10 还可以

Russell

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Sonesta Family 于 2024年03月26日 的回复
Dear Russell,Thank you for taking time to review our property. We look forward to welcoming you back soon!

4/10 很差

Carlos

2024 年 3 月入住 1 晚
Sonesta Family 于 2024年04月12日 的回复
Dear Carlos,Thank you for the review. We look forward to seeing you again soon!

10/10 超赞

joon

满意：住宿条件和设施，清洁度
2024 年 3 月入住 5 晚
Sonesta Family 于 2024年03月22日 的回复
Dear joon,Thank you so much for the 5/5 review. We hope your next visit is just around the corner!

2/10 糟糕

Latoya

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Sonesta Family 于 2024年03月12日 的回复
Dear Latoya, Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. I hope you will consider giving us another opportunity.

10/10 超赞

Tiara

2024 年 3 月入住 2 晚
Sonesta Family 于 2024年03月31日 的回复
Dear Tiara,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

8/10 还可以

Kathy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sonesta Family 于 2024年03月6日 的回复
Dear Kathy,Thank you for your review, we hope to see you again in the near future!

10/10 超赞

Serey

2024 年 2 月入住 7 晚
Sonesta Family 于 2024年03月26日 的回复
Dear Serey,Thank you for the 5/5 review, we hope to see you again soon!

8/10 还可以

Richard

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Place was very nice. My biggest riff was waitimg nearly half hr to be checked into our room. All they had was a sign at the desk, saying that the attendant stepped away to help a guest in their room. I waited for about 20 minutes, repeatedly calling the hotel Then I proceeded upstairs, thinking maybe they’ll be a cleaning lady or somebody up there There was some sort of receptionist upstairs, and she was the one that finally checked me in nearly a half an hour after I arrived at the hotel lobby desk
2024 年 2 月入住 1 晚
Sonesta Family 于 2024年02月26日 的回复
Dear Richard, Thank you for staying with us, we sincerely apologize for the delay of your check in. We appreciate you taking the time to share your feedback. We hope you will give us another opportunity to serve you.

10/10 超赞

Steven

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place
Service was great we love the 2 bedroom suites so nice and comfortable
2024 年 2 月入住 2 晚
Sonesta Family 于 2024年02月26日 的回复
Dear Steven,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 一般

Jervonda

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean
2024 年 2 月入住 2 晚
Sonesta Family 于 2024年02月26日 的回复
Dear Jervonda,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 糟糕

Kisha

满意：服务设施
不满意：住宿条件和设施，员工和服务
Everything was fine until Saturday, February 17. I ordered Uber eats on and had the delivery guy to leave with the receptionist. The delivery guy said he left it with the receptionist. I said I want to go get the food on my family members and when we got my family member got there, the receptionist immediately became defensive. I didn’t take it I’m not responsible for when you ask. Where is food? Maybe about an hour later we received a phone call from the reception like oh the guest found your food by the garbage can like what but anyway, as the night went on it got cold in the room we called the receptionist to tell her about the heat heating issue she said she didn’t have a maintenance on staff and gave us a heater Overall stuff for the mishap with the food everything was fine I forgot to mention that someone did walk in and her eating the food.
2024 年 2 月入住 2 晚
Sonesta Family 于 2024年03月26日 的回复
Dear Kisha,Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

8/10 还可以

Gregory

满意：清洁度、员工和服务、客房舒适度
Expect to pay more for less
Ok, so unbeknownst to me, from when I booked to when we checked in, they now charge for parking.... in the suburbs... It's noted that "parking is available". This is due to the new rule where parking is $15 per day.. PLUS TAX to add insult to injury. We were shocked as it was to be quoted $5/ day but discovered the new upcharge when we left, via the receipt. Hotels.com? Zero interest in getting a refund for us, sticking to the line that they never claimed "free parking".. So, maybe I can wave off the next guy trying to land and discovering there are now spikes on the deck. All I got was a "sorry for any inconvenience", truly using that word in the wrong context. The price you see will be more by about $17/ day. Factor that in. In addition, breakfast is now 6-9am, no weekend adjustment. Deal with it. Pros: Great breakfast if you can hustle to get it Great location Cons: -No daily cleaning for anything less than 7 days -The price you see is not what you'll pay -Rooms are looking dated, furniture worn. Could stand some loving. - Parking is... well, other places local don't ding you.
2024 年 2 月入住 3 晚
Sonesta Family 于 2024年02月16日 的回复
Dear Gregory,Thank you for your review. Parking is 5/day per car. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 超赞

Jing

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Sonesta Family 于 2024年02月8日 的回复
Dear Jing,Thank you for your 10/10 review, we hope to see you again soon!

10/10 超赞

mary

满意：清洁度、员工和服务、住宿条件和设施
Not inn parking
2024 年 2 月入住 2 晚
Sonesta Family 于 2024年02月5日 的回复
Dear Mary,Thank you for your 5/5 review, and for staying with us. We hope to see you again in the near future!

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施
Excelente
2024 年 1 月入住 2 晚
Sonesta Family 于 2024年02月5日 的回复
Thank you for the 5/5 review! We look forward to being here for you on your next visit.

10/10 超赞

Ironee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Directions can be a little confusing but over all a very nice quite clean place
2024 年 1 月入住 1 晚
Haley - General Manager 于 2024年01月29日 的回复
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.

10/10 超赞

Moon Jung，LA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Be excellent!
2023 年 12 月入住 2 晚
Haley - General Manager 于 2024年01月29日 的回复
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.

6/10 一般

Aimee，Sun Prairie

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
In major need of updating. Faucet on kitchen sink was loose, falling off. Headboard scratched up. The HVAC system terrible. Either too hot or too cold, impossible to get the temp right. Lousy toiletry options. Conditioner pump in shower was clogged/did not work..
2024 年 1 月入住 1 晚
Haley - General Manager 于 2024年01月29日 的回复
Thank you for taking the time to leave a review regarding your recent stay. It is unfortunate to hear you did not enjoy your stay. Our team appreciates your feedback and will utilize this information to improve for the future.

8/10 还可以

Chang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sonesta Family 于 2024年01月16日 的回复
Dear Chang,Thank you for your 8/10 review, we hope to see you again in the near future!

8/10 还可以

Sherri

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was nice. The room was great with a kitchen and little dining area. Dog friendly was a plus. Clean and very convenient.
2023 年 12 月入住 4 晚
Sonesta Family 于 2024年01月12日 的回复
Dear Sherri,Thank you for taking the time to leave a review. We hope your next visit is just around the corner!

6/10 一般

Roman

与家人出行
满意：服务设施，清洁度
不满意：员工和服务
Muy mal el desayuno. No cumplió lo que se ofrecía pues sólo manejan opciones frías y muy básicas.
2023 年 12 月入住 1 晚
Sonesta Family 于 2024年01月7日 的回复
Dear Roman,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 超赞

bruce

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Christmas 2023 in Schaumburg
we stayed there 4 nights and the lobby folks were helpful and the breakfast was not bad at all. we stayed in the large 2 bedroom place that was a great deal.
2023 年 12 月入住 4 晚
Sonesta Family 于 2024年01月7日 的回复
Dear bruce,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 一般

Jamie

与家人出行
满意：员工和服务
不满意：服务设施
There was no hot breakfast available although it was highlighted as part of the stay at the hotel. Not all bathroom products were restocked in our room and there were no linens for the pull out bed. Our stay was ok overall, but we did expect to have breakfast included as well as the toiletries we needed.
2023 年 12 月入住 3 晚
Sonesta Family 于 2024年02月5日 的回复
Dear Jamie,Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

10/10 超赞

Mshinda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Sonesta Family 于 2024年01月7日 的回复
Dear Mshinda,Thank you for your 10/10 review! We look forward to seeing you in the future!

4/10 很差

Katie

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
I did not enjoy my two night experience. I planned to stay longer but the place was not enjoyable due to several inconveniences. The accessibility is limited. The top floor is not accessible by an Elevator. If you have a lot of stuff there can be a lot of pathways and stairs to navigate your stuff up to all by yourself with no assistance. There are a lot of trip hazards on the stairs and pathways. Call ahead to request a ground floor or the main building if you can’t get a main floor. The top one bedroom king suite was not well maintained or as pictured in the listing. The bathroom door did not close due to water damage. The paint was peeling. The living room furniture is not very comfortable. Amenities are limited. Such as cooking essentials. Overall the appliances and the suites need to be maintained better. Needs some TLC and some updates! Such as wall paint, dishwasher cleaning, fridge making noise, light bulbs out on oven, bedroom doors do not close properly, closet rod broken…etc…. There is YELLOW Overload! Overall the staff were friendly and tried their best to help. Their power is limited. The cleanliness is basic. I wish it was better. Definitely not the worst place overall however it does not have any luxury feel. I did not try the breakfast, the beds are fair and comfortable. The hard water is hard on your skin. The bathroom is small the toilets are small. The one bedroom king is not a great layout. I wish they offered in unit laundry.
2023 年 12 月入住 2 晚
Sonesta Family 于 2024年01月7日 的回复
Dear Katie,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 超赞

Rony，Liberty Twp

2023 年 12 月入住 2 晚
Sonesta Family 于 2024年01月16日 的回复
Dear Rony,Thank you for the 5/5 review, we hope your next visit is just around the corner!

6/10 一般

Kyle

与家人出行
满意：客房舒适度，清洁度
needs some improvement
staff was hit or miss. room was missing some essentials. It felt less safe than I would like.
2023 年 12 月入住 3 晚
Sonesta Family 于 2023年12月29日 的回复
Dear Kyle,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

6/10 一般

Linda

与家人出行
满意：客房舒适度，清洁度
不满意：员工和服务
Did not live up to the reviews
Its great because the rooms are apartments so there is plenty of space. Our room smell like pot smoke all three days because the people below us were smoking very night. The staff was sometime friendly and sometimes seemed annoyed that I thought there might be coffee available at 7:30AM. Shower didnt have shampoo, kitchen sink didnt have soap, sofa bed didnt have sheets or blankets. I may stay here again because I like the large rooms with bedrooms but I wish it was run better.
2023 年 12 月入住 3 晚
Sonesta Family 于 2023年12月29日 的回复
Dear Linda,Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us.

10/10 超赞

April

2023 年 12 月入住 2 晚
Sonesta Family 于 2024年01月12日 的回复
Dear April,Thank you for your 5/5 review, we hope to see you again in the near future!

6/10 一般

Joan

与家人出行
满意：住宿条件和设施，清洁度
There is no hot breakfast being served at this property. If I had known that, I would have cancelled the reservation. Needs to be take off the website.
2023 年 12 月入住 1 晚
Haley - General Manager 于 2023年12月19日 的回复
Thank you for taking the time to leave feedback regarding your recent stay. In order for our employees to enjoy valuable time with their family members this holiday season, we have reduced our breakfast offerings. Our normal hot breakfast will resume after the holiday season. This information is reflected on the website. I apologize for any inconvenience or confusion this may have caused you.

10/10 超赞

Haseeb，Austin

2023 年 12 月入住 3 晚
Haley - General Manager 于 2023年12月19日 的回复
Thank you for taking the time to leave a five star rating!

10/10 超赞

Kesha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Haley - General Manager 于 2023年12月19日 的回复
Thank you for taking the time to leave a perfect rating!

10/10 超赞

Courtney

2023 年 12 月入住 1 晚
Sonesta Family 于 2024年01月7日 的回复
Dear Courtney,Thank you for your 5/5 review! We hope to see you again in the near future.

6/10 一般

Janyce

满意：员工和服务
2023 年 12 月入住 2 晚
Sonesta Family 于 2023年12月11日 的回复
Dear Janyce,Thank you for the review. We look forward to seeing you again soon!

10/10 超赞

Brandon

2023 年 12 月入住 2 晚
Sonesta Family 于 2023年12月29日 的回复
Dear Brandon,Thank you for your 5/5 review! We hope to see you again in the near future!

10/10 超赞

Keaton

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We will be coming back
2023 年 12 月入住 2 晚
Sonesta Family 于 2023年12月5日 的回复
Dear Keaton, Thank you for choosing to stay with us and we are glad to hear that your stay with us. We look forward to welcoming you back to the hotel in the near future!