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关于芝加哥湖滨 W 酒店的点评

4.5 out of 5
芝加哥湖滨 W 酒店
644 N Lake Shore Dr, Chicago, IL

点评

8.2

很好

10 分 - 超赞。518 条好评，共有 1004 条点评" "
8 分 - 还可以。203 条好评，共有 1004 条点评" "
6 分 - 一般。149 条好评，共有 1004 条点评" "
4 分 - 很差。66 条好评，共有 1004 条点评" "
2 分 - 糟糕。68 条好评，共有 1004 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Jianzhong

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Viviana 于 2023年11月28日 的回复
Thank you so much for providing your feedback while staying with us. It was a pleasure to host you and we are so glad that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon.

6/10 一般

ruhai

不满意：服务设施，员工和服务
2021 年 10 月入住 3 晚

10/10 超赞

william

与配偶出行
满意：服务设施
Staff very friendly and helpful. Rooms were good. No coffee makers in rooms which is a bit different but each morning complimemtary coffee was available in the lobby. Really good location for us and we would highly reccommend.
2024 年 5 月入住 3 晚
Viviana 于 2024年05月15日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Andy

满意：清洁度、员工和服务、住宿条件和设施
View and location was great and the staff
2024 年 5 月入住 3 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Jose

满意：员工和服务，清洁度
2024 年 5 月入住 4 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate you and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Yadira

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate you and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Theresa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and staff. Would have loved a microwave in the room instead of a common one downstairs.
2024 年 5 月入住 5 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Yukiko

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
スタッフはフレンドリーで良かったです。 ただ、このクラスのホテルにしてはアメニティがお粗末でした。流石に洗面所や部屋のカップが薄いプラスチックカップはイマイチかも。
2024 年 5 月入住 3 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Ashley

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Extremely convenient location and great restaurant, but parking too expensive at $84 a night and the bathroom in our room was a little dirty upon our arrival.
2024 年 5 月入住 3 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Dwayne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2024 年 2 月入住 1 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Ted

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 4 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate you and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Igor

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location and very clean property
2024 年 5 月入住 2 晚
Viviana 于 2024年05月14日 的回复
Thank you for providing your feedback. We appreciate your comments and thank you for being our valued guest. We can't wait to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Margarita，Dinuba

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location with giod views.
2024 年 5 月入住 3 晚
Viviana 于 2024年05月7日 的回复
Thank you for sharing your experience at the W Chicago - Lakeshore. We appreciate your feedback and are delighted to hear that you had a great stay. We can't wait to welcome you back again when your travels bring you back to the area.

10/10 超赞

Stephany

满意：住宿条件和设施，清洁度
2024 年 5 月入住 5 晚
Viviana 于 2024年05月8日 的回复
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back again when your travels bring you back to the area.

6/10 一般

Maria

团体旅客
满意：清洁度、员工和服务、服务设施
It was okay, but I expected much more from the W Hotel. It’s known for its excellence but it was kinda old looking and the rooms were very lackluster with old bathroom setup and hardly any storage.
2024 年 3 月入住 2 晚
Viviana 于 2024年05月6日 的回复
Thank you for providing your feedback while staying with us I sincerely apologize that your stay failed to meet your expectations. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

4/10 很差

Alma Patricia

不满意：住宿条件和设施
2024 年 4 月入住 3 晚
Viviana 于 2024年05月6日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

2/10 糟糕

Monika，Toronto

不满意：住宿条件和设施，员工和服务
2024 年 4 月入住 4 晚
Viviana 于 2024年05月6日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Kyra

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

6/10 一般

Eric

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
The room I stayed in is due for an upgrade. It was showing the wear and tear (worn furniture, room trim, shower tiling).
2024 年 4 月入住 4 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the total hotel guest experience. Your feedback has been shared with our leadership team and your concerns are being addressed. We hope to have the chance to welcome you back again when your travels bring you back to the area.

8/10 还可以

Tanya，Providenciales

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
N/A
2024 年 3 月入住 5 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great venue
2024 年 4 月入住 3 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 超赞

Mustafa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

4/10 很差

Silviya

满意：清洁度
不满意：住宿条件和设施
It felt like the place has been rundown and the service was subpar. They placed a huge hold on my credit card and it wasn’t removed for a week after I stayed there. I called him to request an update on what’s going on and have been transferred like to three different people homework really helpful. In terms of facility felt super bare. I expected to be much more premium and frankly felt very basic. The room did not even have a refrigerator let alone any minibar or any kind of goodies. It felt more like a cheap motel rather than an upscale establishment. I asked at the reception and they said the mini fridge is upon request and used Covid as an excuse. And Covid was 4 years ago, get with the program…
2024 年 4 月入住 3 晚
Viviana 于 2024年04月19日 的回复
Thank you for taking the time to provide us with your feedback while staying with us. I sincerely apologize for the inconveniences you encountered during your stay with us. That is below our standard. Your concerns are being addressed by our leadership team. We thank you for being our valued guest and we look forward to hosting you again when your travels bring you back to the area.

10/10 超赞

Abrielle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This property is beautiful and clean! The staff were very pleasant and professional.
2024 年 4 月入住 2 晚
Viviana 于 2024年04月13日 的回复
Thank you for selecting W Chicago Lakeshore for your stay. It was our pleasure to host you. We are so glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back again in the future!

10/10 超赞

AuJane'

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Excellent location.
2024 年 3 月入住 4 晚
Viviana 于 2024年04月13日 的回复
Thank you for selecting W Chicago Lakeshore. It was a pleasure to host you. We look forward to welcoming you back in the future.

10/10 超赞

Christopher

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed out stay! Everything was perfect! We celebrated my husband's 65th Birthday and the staff were amazing!!!! Lois, the Concierge was the BEST! She stayed on top of everything and the staff were very accommodating. The location is PERFECT! We can't say enough about this location, the staff and the city. What a perfect location!!!!! Thank you!!
2024 年 4 月入住 5 晚
Viviana 于 2024年04月10日 的回复
Thank you for providing us with your feedback while staying with us. It was a pleasure to host you and your husband for his 65th Birthday. Thank you for being our valued guests. We hope to welcome you back again when your travels bring you back to the area.

10/10 超赞

Rinard

2024 年 3 月入住 3 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 超赞

Dalal，glenview

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall, great stay
2024 年 4 月入住 3 晚
Maria 于 2024年04月9日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Emma

2024 年 3 月入住 1 晚
Maria 于 2024年04月9日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Tom

2024 年 4 月入住 3 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 超赞

Jorge Luis

2024 年 4 月入住 1 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 3 月入住 3 晚
Viviana 于 2024年04月8日 的回复
Thank you for providing us with your feedback while staying with us. It was a pleasure to host you. We hope we have the pleasure to welcome you back again when your travels bring you back to the area.

8/10 还可以

Lindsay

2024 年 3 月入住 3 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 超赞

Lateasha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome hotel
2024 年 3 月入住 3 晚
Maria 于 2024年04月3日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Carol

2024 年 3 月入住 3 晚
Viviana 于 2024年05月1日 的回复
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

8/10 还可以

Ali

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was nice and the staff were super nice, but it didn't really feel like a family friendly environment. I think this hotel is setup for couples more than families. The staff though were super nice!
2024 年 3 月入住 7 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Yuxin

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
good lake view
2024 年 3 月入住 3 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Javier

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom door not working properly. Very clean room. The restaurant is not the best for a W hotel
2024 年 3 月入住 5 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Bernardo

2024 年 3 月入住 6 晚
Viviana 于 2024年04月19日 的回复
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. We thank you for being our valued guest and we look forward to hosting you again when your travels bring you back to the area.

8/10 还可以

Suzanne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
First hotel I've been in that doesn't have a refrigerator, microwave, or a coffee maker.
2024 年 3 月入住 4 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay failed to meet your expectations. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Alexssandra

满意：清洁度、员工和服务、住宿条件和设施
Beautiful Michigan lake view. Close to everything…
2024 年 3 月入住 4 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Victoria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location for getting to Navy Pier and the lakeshore trail, which was great for me as I enjoy running. The pool was nice, if a little chilly, and even though I didn’t use the gym it looked well equipped. Staff were all very friendly, breakfast was extensive and of a good portion size. The hotel was about a 10-15 minute walk from the centre of Chicago. Would definitely stay there again.
2024 年 3 月入住 5 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Andrea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful views, amazing staff, great restaurant and amenities. My only complaint is that the wireless in our bedroom never worked over a 5 night stay.
2024 年 3 月入住 5 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you! It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Eric

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is great and the staff very helpful. The beds are small in the two bed rooms.
2024 年 3 月入住 3 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 还可以

Mailean

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Maria 于 2024年04月2日 的回复
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 超赞

Rebecca

2024 年 3 月入住 4 晚
Viviana 于 2024年04月19日 的回复
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. We thank you for being our valued guest and we look forward to hosting you again when your travels bring you back to the area.

8/10 还可以

justin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 3 月入住 1 晚
Viviana 于 2024年03月26日 的回复
Thank you for providing us with your feedback. It was a pleasure to host you and we appreciate you being our valued guest. We can't wait to welcome you again when your travels bring you back to the area.

8/10 还可以

Carla

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Viviana 于 2024年03月27日 的回复
Thank you for providing us with your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 超赞

Mary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice friendly staff and accommodations
2024 年 3 月入住 2 晚
Viviana 于 2024年03月25日 的回复
Thank you for being taking the time to provide your feedback while staying with us. It was a pleasure to host you. We hope to welcome you back to W Chicago Lakeshore when your travels bring you back to the area.