The resort itself looked like it was maintained better than Disney staff. Very friendly staff. Yes, like all employers there’s a few bad apples that. I had friends there at the same time that did the “Excellence Club.” It’s not worth the up charge, so don’t get sucked into purchasing that. Additional services, items in resort stores, etc, are ridiculously overpriced… try it to forget anything. It’s better to do any souvenir shopping at the airport or offsite (if you dare to go offsite).
Richard
2024 年 5 月入住 7 晚
10/10 超赞
Matthew
与配偶出行
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay here! Getaway for parents of young kids. The beach is fabulous. Went swimming in the ocean a couple of times. Pool is huge and separated into an activities/louder side, with a quieter part around the corner. Loved being able to go back and forth or choose on the day where we were going to set up.
Food was excellent! Highly recommend the Asian and Italian restaurants, but we had great meals at all of them and minimal digestive issues. Didn't do any excursions or take in a lot of the night activities, but lots of options for those.
By far the best part was the staff. Everyone was super friendly and enthusiastic, from the front desk and the restaurants to the bar staff and housekeeping. Highly recommend and we will be returning in the future!
Matthew
2024 年 5 月入住 6 晚
10/10 超赞
Treachous
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the service and food from “The Grill” restaurant, “The Lobster House” was also top notch.
Treachous
2024 年 5 月入住 5 晚
8/10 还可以
Milagros
与配偶出行, 团体旅客
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is good, only problem my husband and my friends came the whole body with bug bites, they need to check the chairs in the main pool.
Milagros
2024 年 5 月入住 3 晚
4/10 很差
Brady
与家人出行
2024年06月3日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Pros: prooerty is beautiful. Nice gym. Clean beach.
Cons: fiance got food poisoning on the 3rd day which wiped her out and pretty much ruined the trip. Other people also reported getting food poisoning which resulted in them cutting their trip short. Staff here do not speak great english like all inclusives in mexico. Food is small portions and meets the definition of mediocrity. The Bell Hop dude ordered me a taxi one day after we had an agreed upon price. Once the cab driver dropped me off, he hit me for another $15. Not a big deal, but i got hustled. The staff is on island time. You will not receive the same level of service as you will from all inclusives in mexico.
This would be a 1 star if the property wasnt gorgeous.
Brady
2024 年 5 月入住 6 晚
10/10 超赞
Scott
2024年06月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best all inclusive resort we've been to. Food at all of the restaurants was pretty good - much better than other all inclusive resorts we've stayed at. The rooms were great! Very comfortable beds. Service was top notch. Everyone was quite nice. The resort's bars have top brand liquors. The beach was nice. Lots of beach loungers to choose from. Nice fitness center. The only complaint (and this is outside of the resort's control) is that my wife got several sand flea bites on her legs from the beach. Make sure to take bug spray with you!
Scott
2024 年 5 月入住 6 晚
8/10 还可以
Sunaya
与家人出行, 团体旅客
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property overall is well maintained. The sand fleas and mosquitoes are terrible so please bring some type of bug repellent. After a day on the beach, my legs were bit up and swole.
The service of the staff was hit or miss. Some of the staff at the restaurants , such as Jesus at the Lobster House, had excellent customer service and was very personable. However, there was some staff that were very inattentive.
The food and drinks were the best part of the stay. The menu selection was very robust and the drinks were crafted well!
The property also had a lot of activities for guest and night entertainment.
Overall, nice experience outside of the pest issue.
Sunaya
2024 年 5 月入住 3 晚
10/10 超赞
David
与配偶出行
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing experience, excellent service that went above and beyond!
David
2024 年 5 月入住 6 晚
8/10 还可以
Joseph M,Denver
与家人出行
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you’re looking for couples time, this was the place…