2/10 Terrible
David
Business traveller
21 May 2024
Disliked: Staff & service, property conditions & facilities
Given that this property purports to be an “upscale 4 star hotel,” I was appalled by my ‘Classic Single’ that would have been more aptly named, The Harry Potter room under the stair case! It was tiny! Seriously, I’m sure prison cells are probably larger! I estimate it to have been around 3mx2m (9x6ft) there was just enough room for a small single bed, and a bit of room in front of the door. The only place to put my bags was between the bed and the door, meaning it couldn’t be opened from the outside, which probably breaks all sorts of safety codes. There was nowhere to place things, and I had to unpack my wheeled bag on the bed, leaving dirty marks. There was one tiny window about 30cm (1ft) square. Even the tiny shower had nowhere to put the towels, I had to throw them off the bad onto the floor. The toilet roll holder was broken, skew and the cover laying on the floor. There was no lift direct to my floor, I had to struggle through a narrow construction in a corridor and negotiate stairs, with 2 heavy bags. When I arrived at the door, the code I had been given didn’t work and I had to call reception to sort it out. He couldn’t get the code to work either and had to go to fetch a pass key… a total shambles, a ridiculous room for the price, and an entirely unpleasant stay. 4 Stars?… in a third world country perhaps! ‘Upscale’…? I’m not sure by what low standard that reflects. I have stayed at dozens of London hotels, The Rove, is quite definitely a low point.
David
Stayed 1 night in May 2024