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"The staff was extremely friendly and helpful here. The hotel is directly next to Fuji Q Highland and our room had an amazing view of Mt. Fuji! We stayed in a traditional Japanese room and it was so much fun. The staff came and showed us how to use the futon beds. "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"Stayed one night and a traditional Japanese room. The room was spacious (for Japanese standards) and clean. Balcony with View and sounds of the rushing river. The highlight of the hotel is definitely the onsen. Multiple indoor and outdoor bathing/soaking opportunities. We spent time in both public and private sections. Private was ¥2000 for 45 minutes. Also, a dry sauna, relaxing room, and massage chairs. Very helpful staff who gave a restaurant recommendation – – which was one of our favorite restaurants in all of Japan."

"beautiful property, super clean, nice and spacious rooms, extremely friendly and polite staff, great amenities"

"The hotel is amazing especially the free breakfast offered. Very very nice breakfast and the food changed daily. The staff is very friendly. The hotel with 3 lifts which is very handy and also vending machines available with 100 yen drinks. (Amazing) Location is quite good and room is spacious."

"We only planned for a 1 night stay in Hakone for our holiday and regret making it so short. The Ten-Yu hotel is excellent with great amenities and attentive staff members. Really enjoyed having the private hot spring bath on the balcony!"

"Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited."

"Absolutely loved the gym and coed onsen which we spend a few hours a day in relaxing. The breakfast was outstanding and the service throughout hotel was top notch. We stayed in a suite which was so comfortable we didn’t want to leave. We would definitely come back. Thanks for having us:)"

"This hotel was amazing! It was clean, friendly staff, amazing service! It’s just beautiful!"