Harbour Plaza Hotels & Resorts Sha Tin hotels

"Actually we like everythg about the hotel.. The service was very impeccable. Quiet environment amongst the noisy and happening mongkok. Sheltered walkway to Langham mall and shopping areas. Handy to have a pharmacy right opposite so helps when my boy had stomach upset n we can get some meds "

"It’s a little bit old hotel but clean and close to everything. Staff are so friendly "

"I liked just about everything with the hotel except for the wifi. Very poor speed and the connection was not reliable. "

"We recently stayed at the Kowloon Shangri-la and had a mixed experience. The location is absolutely fantastic, right in the heart of the city with easy access to major attractions, restaurants, and public transportation. It's perfect for anyone looking to explore the city. The food at the hotel's restaurant was another highlight. Unfortunately we only got to try the breakfast buffet but I must say, it offered a wide variety of delicious options, with fresh ingredients and excellent presentation. Loved the fact that it had a menu catering to people from all over the world. However, the service left much to be desired. The staff seemed to absolutely lack courteousness, hospitality and friendliness. There was absolutely no smile on their faces and the entire experience seemed very transactional with both the front office and the F&B staff. During check-in, there was a long wait, and the front desk staff appeared overwhelmed. The only 2 teams that were really helpful and made our stay worth remembering was the housekeeping and the concierge. The concierge and bell desk especially were extremely efficient and eager to assist. Huge thanks to Dante from the bell desk. Another disappointment was the size of the swimming pool. Never in my life have I come across a 5 star property with a swimming pool the size of a puddle. Overall, the hotel has a lot of potential, but the management needs to address the service issues and facilities to truly provide a great stay for its guests."

"I’m especially grateful to Michael at the concierge desk, who patiently helped me, a half deaf and modern internet ignorant 80 year old woman, to make an appointment with the immigration office, and then direct transportation to get me there on time. "

"We felt comfortable and enjoyed their clean & tidy room#1606 during our stay plus much convenient location in traffic issue !"

"Location is good for me, staffs are proactive and helpful "

"The location is perfect , close to train station and tram. Views are excellent . But rooms are shabby and the area is not touristy at all. Breakfast was a good buffet "

"The hotel is at a nice area right by the port. Hong Kong is very clean place and the hotel is at a prime location next to all the food and shopping. The bed is really nice an actual king size bed "