「It’s a beautiful hotel and breakfast was amazing.
But the staff was racist. When I checked in, the girl at the counter charged me 500€ for deposit just because I am Asian! On the website of hotels.com said deposit 50€! And when I checked out, another male staff asked me why do I paid 500€ for deposit!!!??? Overall it’s a beautiful hotel but I can’t believe this happened to me and I am only hoping now that I can get my deposit back!!! I could have argued with the girl but I don’t want this stupid...
「I have comment their check in was cold and no welcoming.
The Hotel Executive asistant manager acknowledged my comment and send me a card however come with a set of amenities as same as the welcome amenities. Can see how robotic and service without heart.
Club lounge very nice, specially those serve attitude are different. F&B staff, housekeeping and concierge great hospitality but not front desk.」
「I would not rate our room as a 3 star experience. The room was clean, but the door of the fridge cupboard was broken, and the bathroom ventilator was not working, so water in the bathroom did not clear quickly. The shower was a wet-room, so everything in the bathroom got wet when you had a shower. The hotel needs to have a proper system of drying the bathroom after taking a shower. The cleaners were very nice and polite, but they couldn't understand the problems very well. Also, was it really...