“Their system was down from a storm when I arrived to check in, so they recorded my check in on paper. My key didn’t work so they upgraded to a bigger room. However, the next day I was locked out of my room because the previous shift didn’t notify them that I was checked in, so I had to go back and get a new key, very frustrating as I had a prepaid reservation. They didn’t bother to clean my room that day, just said “we saw your stuff in the room but don’t have you in our records”, I literally……
“Their system was down from a storm when I arrived to check in, so they recorded my check in on paper. My key didn’t work so they upgraded to a bigger room. However, the next day I was locked out of my room because the previous shift didn’t notify them that I was checked in, so I had to go back and get a new key, very frustrating as I had a prepaid reservation. They didn’t bother to clean my room that day, just said “we saw your stuff in the room but don’t have you in our records”, I literally……
Sabrina