St. Vincent 3 Stars Hotels

"This was by far the worst experience I’ve ever had with front desk staff. One woman, Erica, stared me up and down before speaking, acted cold and controlling, and made me feel judged and unwelcome. During meals, staff hovered every few minutes asking “Are you ready?” while I was still eating, which was exhausting. The food was mediocre, the room outdated, and the atmosphere non-existent — no music, no vibe. The male manager was more knowledgeable, the housekeeper was incredibly kind, and Hudson, one of the servers, treated guests with respect — they were the only positives. At checkout, I had to pay for food while my card was locked because I was out of the country. Erica acted like I was playing games, even though I was just trying to resolve things quickly. Her behavior was controlling, dismissive, and completely unprofessional. Honestly, the front desk staff needs serious retraining in customer service. Guests should feel welcomed and valued, not rushed or treated like a nuisance. This experience completely ruined what could have been a decent stay. they also need to learn some of they guest can bring a-lot of attraction “ THEY LOST"

"Location is excellent, across the road from the ferry port and central to the markets, restaurants, shops and all within walking distance. The staff were very helpful and friendly. We had a double room with ensuite, two large beds with plenty of room for belongings. There is a restaurant onsite serving delicious food and cocktails. Value for money and it met our needs. I would stay here again. "

"All excellent "

"The view was gorgeous with a clean room and helpful staff. "

"Our room was not overlooking the ocean however it was still very scenic from the patio area. It was nice to a have a private pool. "

"all was good."

"Pros: The staff were fantastic - the night security guard helped us find a taxi driver when we didn’t receive a response from the front desk, the restaurant was delicious, the balcony and views were beautiful, the room was clean upon arrival and the AC worked well Cons: The location is right by the highway and the walls are paper thin so any noise permeates the whole building. We heard every phone call, conversation, text notification, dog, horn, or other noise at all hours. No one was particularly loud either; there is simply no noise insulation. The plumbing is very unreliable; multiple toilet clogs with only liquid in the bowl and the shower water was lukewarm at its best. No towel refreshes, we ran out of toilet paper, no covers aside from a top sheet and small blanket at the foot of the bed. I acknowledge that we were here during NYE and was warned that the reception would be closed, but was also given a WhatsApp number to contact if we needed anything. I received no response to the messages I sent to that number or to Hotels.com messages. We would stay again if it was the last option available, but wouldn’t otherwise. "