「First, we arrived, the room and pool were wonderful. Then when we arrived back to the room after leaving for dinner there was a small lizard, we went to the desk nothing was done, so we named it and shared our room with the lizard. We asked for amenities, starting around twelve, some tea, milk for it, some hot chocolate. We ordered again after hours went by no delivery, and nothing was delivered. We tried to call the front desk, and it did not work. So we went down, we asked for packets/...
「La habitación puede mejorar, el piso junto al aire acondicionado estaba húmedo y se veía un poco levantado hacia calor en la habitación el aire no funcionaba de acuerdo a la temperatura q marcaba el control. El frigobar no enfriaba, el personal muy amable me guardo mis medicamentos.」
「After the second cleaning, i notice there are sand-like stuff on the floor of toilet area, it felt gritty and uncomfortable. I walked barefoot in the room as there were no slippers provided and I didnt bring one with me.
The second morning when I was in the toilet, I accidentally stepped on something and it was painful. I realised I was bleeding. It was a tiny piece of debris? (I was guessing its a debris from the wall because of the shiny surface, but I can’t tell). This is not what I expected...
「Excellent service and hospitality.
The Breakfast Buffet had a lot of variety and the staff is super friendly.
Reception and front desk staff are extremely helpful and could provide some excellent recommendation on where to spend your evening in Florence. Highly recommend!
」